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Other titles in the Microsoft Official Academic Course series:

Microsoft Outlook 2013 Exam 77-423 (14 Edition)

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Microsoft Outlook 2013 Exam 77-423 (14 Edition) Cover

 

Synopses & Reviews

Please note that used books may not include additional media (study guides, CDs, DVDs, solutions manuals, etc.) as described in the publisher comments.

Publisher Comments:

This Microsoft Outlook 2013, Exam 77-423 is the only Microsoft Official Academic Course (MOAC) textbook.  This series includes a complete classroom instructional program.  This Outlook 2013 text is mapped to the Outlook 2013 certification exam objectives and is designed to re-enforce workforce skills. With this book students learn to format message content by using character and paragraph formatting, use graphic elements such as charts and tables, and create contact records, tasks, and appointments from incoming messages. They create contact groups, schedule meetings, and share schedules to facilitate communication with other Outlook users and much more.  Outlook 2013 certification can help students with classwork and differentiate job hunters in today’s competitive job market.

Table of Contents

Lesson 1 Getting to Know Outlook

Lesson Skill Matrix

Key Terms

Software Orientation

Microsoft Outlook's Workspace

Starting Outlook   

Launching Outlook from the Windows Start Screen

Launching Outlook from a Shortcut Tile

Working in the Outlook Window   

Navigating in Outlook

Using the Onscreen Tools

Changing Outlook's View

Personalizing Outlook   

Customizing the Navigation Pane

Changing the Reading Pane View

Showing or Hiding Fields in a List View

Customizing the To-Do Bar  

Using Backstage View

Using the File Tab to Open Backstage View

Setting General Options

Setting Advanced Options

Setting Language Options

Summary Skill Matrix   

Assessment  

Knowledge Assessment  

Competency Assessment  

Proficiency Assessment 

Mastery Assessment  

Internet Ready   

 

Lesson 2: E-mail Basics

Lesson Skill Matrix   

Key Terms   

Software Orientation

Microsoft's Outlook's Message Window

Creating Messages

Composing a Message

Specifying Message Content Format

Sending Messages  

Showing or Hiding the From and Bcc Fields

Sending a Message  

Resending a Message  

Reading and Responding to Messages  

Automatically Previewing Messages  

Sending a Reply to a Message

Forwarding a Message

Printing an Email Message

Saving a Message in an External Format

Formatting Messages

Software Orientation

Formatting Outlook Messages

Using Formatting Tools

Formatting Paragraphs

Applying Styles to a Message

Creating Styles

Applying a Message Theme

Creating a New Theme

Using Paste Special

Personalizing Messages 

Creating a Personal Signature  

Adding a Signature to a Single Message 

Adding a Signature to All Outgoing Messages  

Create and Use Quick Parts

Creating a Quick Part

Using Quick Parts

Managing Quick Parts

Inserting and Formatting Graphic Message Content

Software Orientation

The Insert Tab

Inserting a Graphical Element

Formatting Graphical Elements

Inserting a Hyperlink

Working with Attachments   

Software Orientation

The Attachment Tools Tab

Attaching an External File to a Message

Attaching an Outlook item to a Message

Previewing an Attachment in Outlook  

Saving an Attachment from the Message List

Saving an Attachment from the Reading Pane

Saving an Attachment from an Open Message

Opening an Email Attachment  

Removing an Attachment from a Message

Printing an Attachment

Summary Skill Matrix   

Assessments    

Knowledge Assessment  

Competency Assessment  

Proficiency Assessment  

Mastery Assessment  

Internet Ready  

Workplace Ready  

 

Lesson 3 Advanced Email Tools  

Lesson Skill Matrix  

Key Terms   

Software Orientation

Microsoft Outlook's Mail Options

Managing Automatic Message Handling

Setting Mail Options

Specifying Options for Replies and Forwards

Automating Message Format

Specifying the Default Font for New Messages

Setting a Default Theme for all New HTML Messages

Using  Message Options  

Prioritizing Messages

Setting a Reminder for Recipients

Specifying the Sending Account

Software Orientation

Microsoft Outlook's Message Options Tab

Requesting Delivery and Read Receipts  

Saving a Sent Item to a Specific Folder

Software Orientation

Microsoft Outlook's Advanced Message Options

Directing Replies to a Specific Address

Configuring Message Delivery Options

Working with Voting Options   

Using Standard Voting Buttons   

Configuring Custom Voting Buttons  

Working with Security

Marking a Message as Private

Using a Digital Signatures

Using Encryption  

Locating Messages

Sorting Messages by Attributes

Filtering Email Messages

Using Instant Search

Searching Multiple Accounts

Using Built-in Search Folders

Printing Multiple Messages

Summary Skill Matrix   

Assessment  

Knowledge Assessment  

Competency Assessment  

Proficiency Assessment  

Mastery Assessment  

Internet Ready  

Workplace Ready  

Circling Back

 

Lesson 4: Managing Email Messages

Lesson Skill Matrix  

Key Terms  

Software Orientation

Microsoft Outlook's Folder List

Working with Folders  

Creating and Moving a Mail Folder 

Deleting and Restoring a Folder  

Moving Messages to a Different Folder 

Using Conversation View

Software Orientation

Microsoft Outlook's Conversation View

Turning on Conversation View

Working with Conversation

Ignoring a Conversation

Managing the Mailbox

Marking a Message as Read or Unread

Deleting an Email Messages

Setting a Flag as a Reminder for a Message

Working with Reminder Windows

Using Outlook’s CleanUp Tools

Viewing Mailbox Size and Cleanup Tools

Emptying the Deleted Items Folder

Archiving Outlook Items

Managing Junk Mail

Viewing Message Properties

Filtering Junk Mail

Using Not Junk to return a Specific Message to the Inbox

Summary Skill Matrix  

Assessment 

Knowledge Assessment 

Competency Assessment  

Proficiency Assessment  

Mastery Assessment  

Internet Ready  

Workplace Ready  

 

Lesson 5: Automating Message Processing

Lesson Skill Matrix

Key Terms  

Software Orientation

Microsoft Outlook's Rules and Alerts Window

Creating & Running Rules

Creating a Rule from a Template

Testing a Rule  

Creating a Rule from a Selected Message   

Running a Rule  

Creating a Rule by Copying an Existing Rule 

Creating a Rule from Scratch

Managing Rules   

Sequencing Rules  

Turning Off a Rule 

Deleting Rules

Working with Automated Microsoft Exchange Tools

Creating an Auto-reply Message

Delegating Access to Your Messages

Modifying and Removing Delegate Access

Using Quick Steps

Performing Quick Steps

Editing Quick Steps

Duplicating Quick Steps

Creating Quick Steps

Deleting Quick Steps

Reseting Quick Steps to Default

Summary Skill Matrix

Assessment

Knowledge Assessment  

Competency Assessment  

Proficiency Assessment  

Mastery Assessment  

Internet Ready   

 

Lesson 6: Working with Contacts

Lesson Skill Matrix 

Key Terms 

Software Orientation

Microsoft Outlook's People

Creating and Modifying Contacts

Creating a Contact from Scratch

Creating a Contact from an Existing Contact

Creating a Contact from a Suggested Contact

Updating Contact Information

Sending and Receiving Contacts

Forwarding a Contact as an Attachment

Saving a Contact Received as a Contact Record

Creating a Contact from a Message Header

Viewing and Deleting Contacts   

Viewing Contacts   

Deleting Contacts   

Creating and Manipulate Contact Groups

Creating a Contact Group

Creating a Contact Group from an Existing Contact Group

Managing Contact Group Membership

Using Contact Group Notes

Forwarding a Contact Group

Deleting a Contact Group

Sending a Message to a Contact Group

Summary Skill Matrix   

Assessment   

Knowledge Assessment  

Competency Assessment  

Proficiency Assessment  

Mastery Assessment  

Internet Ready  

 

Lesson 7: Advanced Contact Management 

Lesson Skill Matrix 

Key Terms   

Software Orientation

Microsoft Outlook's Business Card Window

Using Electronic Business Cards

Editing an Electronic Business Card

Sending an Electronic Business Card 

Creating a Contact from an Electronic Business Card  

Using an Electronic Business Card in a Signature 

Finding Contact Information   

Searching for Contacts 

Adding Tags to Contacts

Searching for Items Related to a Contact

Creating a Custom Search Folder  

Creating a Secondary Address Book 

Creating a Secondary Address Book for Personal Contacts  

Importing a Secondary Address Book from a File

Importing Contacts from External Sources

Using the Social Connector

Printing Contacts and Multiple Contacts

Summary Skill Matrix   

Assessment   

Knowledge Assessment  

Competency Assessment  

Proficiency Assessment  

Mastery Assessment   

Internet Ready 

Workplace Ready 

Circling Back   

 

Lesson 8: Calendar Basics 

Lesson Skill Matrix

Key Terms    

Software Orientation

Microsoft Outlook's Appointment Window

Creating Appointments

Creating a One-Time Appointment  

Creating an Appointment from a Message 

Creating an Appointment from a Task   

Setting Appointment Options   

Creating and Customizing Appointments

Scheduling a Recurring Appointment  

Marking an Appointment as Private  

Forwarding an Appointment

Creating Events

Summary Skill Matrix 

Assessment 

Knowledge Assessment

Competency Assessment  

Proficiency Assessment  

Mastery Assessment            

Internet Ready      

 

 

Lesson 9: Managing Meetings   

Lesson Skill Matrix

Key Terms  

Software Orientation

Microsoft Outlook's Meeting Window

Creating a Meeting  Request

Creating a One-Time Meeting  

Software Orientation

Microsoft Outlook's Scheduling Assistant                               

Inviting Mandatory and Optional Attendees

Determining When Attendees Can Meet 

Using the Room Finder

Sending a Meeting to a Contact Group

Creating a Meeting from a Message

Setting Response Options for a Meeting Request

Configure Meeting Reminders

Responding to a Meeting Request

Responding to a Meeting Request

Proposing a New Time for a Meeting

Managing a Meeting  

Tracking Responses to a Meeting Request 

Accepting a Proposed New Meeting Time  

Updating a Meeting Request

Changing a Meeting Time   

Scheduling a Meeting Resource 

Adding and Updating a New Attendee

Canceling a Meeting or Invitation

Managing a Recurring Meeting 

Creating a Recurring Meeting  

Changing One Occurrence of a Recurring Meeting  

Sharing Meeting Notes

Summary Skill Matrix 

Assessment 

Knowledge Assessment

Competency Assessment  

Proficiency Assessment  

Mastery Assessment  

Internet Ready      

 

Lesson 10: Advanced Calendar Management 

Lesson Skill Matrix

Key Terms  

Software Orientation

Microsoft Outlook's Calendar Options

Setting Calendar Options

Defining Your Work Week   

Changing Your Time Zone  

Displaying Multiple Time Zones

Customizing the Weather Bar

Adding Holidays to the Calendar

Configuring Your Free/Busy Settings  

Changing the Calendar Color

Searching Calendars

Sharing Your Calendar

Sharing Your Calendar with Other Network Users  

Sending Calendar Information via Email  

Registering for Microsoft Outlook Calendar Sharing

Publishing Calendar Information to Office.com

Working with Multiple Calendars

Creating a Custom Calendar

Displaying or hiding Calendars

Viewing a Calender Shared via Email  

Viewing Another Network User's Calendar  

Subscribing to an Internet Calendar  

Using Overlay Mode to View Multiple Calendars  

Creating a Calendar Group

Arranging the Calendar View

Printing Calendars

Deleting Calendars

Summary Skill Matrix  

Assessment 

Knowledge Assessment

Competency Assessment  

Proficiency Assessment   

Mastery Assessment  

Internet Ready      

Workplace Ready 

Circling Back   

 

Lesson 11: Managing Tasks 

Creating New Tasks

Creating a One-Time Task  

Creating a Recurring Task  

Creating a Task from a Message

Working with Task Options

Setting Task Options

Working with Task Views

Managing and Completing a Task 

Updating an Assigned Task

Making a Task Private  

Managing Task Details

Marking a Task as Complete

Searching for Tasks 

Moving or Copying a Task to Another Folder

Printing Tasks

Working with Assigned Tasks

Assigning a Task to Another Outlook User

Accepting or Declining a Task Assignment

Sending a Status Report

Syncing Outlook Tasks with Outlook.com

Summary Skill Matrix 

Assessment 

Knowledge Assessment

Competency Assessment  

Proficiency Assessment  

Mastery Assessment  

Internet Ready      

Workplace Ready 

 

Lesson 12: Categories and Outlook Data Files

Working with Categories  

Categorizing Outlook Items

Categorizing Calendar Items

Modifying and Creating Color Categories  

Setting Quick Click Category

Sorting Items by Color Category 

Searching for Items by Category 

Working with Data Files 

Creating a Data File  

Selecting a Data File for a Mail Account 

Changing Data File Settings 

 

Lesson 13: Managing Notes & Journal Entries

Working with Notes

Setting Notes Options

Creating and Manipulating Notes

Creating a Note

Categorizing & Printing Notes

Exploring Notes Views

Working with the Journal

Setting Journal Options

Connecting Automatic Journal Entries with a Contact

Creating a Manual Journal Entry

Changing Journal Views

Summary Skill Matrix 

Assessment 

Knowledge Assessment

Competency Assessment  

Proficiency Assessment  

Mastery Assessment  

Internet Ready      

Workplace Ready 

Circling Back    

Product Details

ISBN:
9780470133118
Author:
Microsoft Official Academic Course
Publisher:
John Wiley & Sons
Author:
John Wiley & Sons Inc
Author:
Moac (Microsoft Official Academic Course
Subject:
Business Software - General
Subject:
Office Productivity-Microsoft (General & Office suite)
Subject:
Software Engineering - Programming and Languages
Copyright:
Edition Description:
AS/400-sourced content
Series:
Microsoft Official Academic Course Series
Series Volume:
379
Publication Date:
20130826
Binding:
SPIRAL
Language:
English
Pages:
512
Dimensions:
280 x 280 x 10 mm 21.33 oz

Related Subjects

Business » Computers
Computers and Internet » Networking » General
Computers and Internet » Software Engineering » Programming and Languages

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