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25 Remote Warehouse Child Care and Parenting- General

How to Work with Just about Anyone: A 3-Step Solution for Getting Difficult People to Change

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How to Work with Just about Anyone: A 3-Step Solution for Getting Difficult People to Change Cover

 

Synopses & Reviews

Publisher Comments:

THREE SIMPLE STEPS FOR TRANSFORMING YOUR WORKPLACE

Every office has them: the ever-complaining colleague...the co-worker who is constantly late for meetings...the boss who either blows up at you or blows you off...or the one person who drives everyone else totally crazy.

The problem is, the conventional methods — like repeated warnings, threats, and heartfelt discussions — for dealing with this negative behavior often don't seem to work. Drawing on a wealth of professional experience as well as forty years of research, Lucy Gill exposes the futility of these common practices and replaces them with a three-step strategy for creating a productive, conflict-free workplace:

1. Get to the heart of the matter by focusing on what the real problem is.

2. Determine what problem-solving methods to avoid so that you don't perpetuate the conflict.

3. Choose a different and even surprising approach that will solve the problem and keep it solved.

Whether you're just starting out in your career or you already have an office along the executive corridor, How to Work with Just About Anyone provides the key to success, satisfaction, and sanity in the workplace.

Description:

Includes bibliographical references (p. [199]-200) and index.

About the Author

Lucy Gill is an internationally known authority on the prevention and management of difficult and nonproductive behavior, and is a Research Affiliate at the Mental Research Institute of Palo Alto — the only management consultant to be accorded that status. Her clients include Bank of America, Varian, Rockwell International, TRW, Sun Microsystems, and a number of Silicon Valley start-up companies. She lives in Coulterville, California.

Table of Contents

Contents

Foreword

Section I

The Problems That Won't Go Away

One

The Care and Feeding of Problems: How Difficult Behavior Gets Reinforced

Two

Maddening Circles of Common Sense: How We Get in the Way of Change

Three

Just the Facts, Ma'am: Focusing on the Heart of the Matter

Four

Tackling the Right Problem: Avoiding Bogs and Dead Ends

Five

Shall We Not Dance: Taking the Lead

Section II

The Usual Suspects: Common-sense Solutions That Don't Work

Six

The Ear That Doesn't Hear: Repeatedly Urging Change

Seven

You Should-Oughta-Wanna Like This: Trying to Talk Someone into Liking Your Request

Eight

One-Upsmanship: Demanding Acknowledgment That You're Right

Nine

Solution by Evasion: Using the Indirect Approach

Ten

When You Are Your Problem: Trying to Conquer Fear with Endless Preparation

Section III

Hunting Down New Solutions

Eleven

Changing the Dance: Doing the Opposite, the Unexpected, the Outrageous, and the Ordinary

Twelve

Ready, Set, Go: Persuading Yourself to Try Something New

Thirteen

Stick with a Winning Game: How to Keep a Problem Solved

Fourteen

If It Didn't Work: Troubleshooting Your Plan

Fifteen

Speeding Along the Learning Curve: And Let the Changes Begin

A Summary of the Steps

Bibliography

Index

Product Details

ISBN:
9780684855271
Author:
Gill, Lucy
Publisher:
Touchstone Books
Author:
Gillen, Lucy
Author:
Lucy Gill
Location:
New York :
Subject:
Interpersonal Relations
Subject:
Business Life
Subject:
Careers
Subject:
Industrial relations
Subject:
Psychology, Industrial
Subject:
Careers - General
Subject:
Business Life - General
Subject:
Industrial & Organizational Psychology
Subject:
FAMILY & RELATIONSHIPS / Interpersonal Relations
Subject:
Business & Economics-Business Life - General
Subject:
Psychology & Psychiatry-Industrial & Organizational Psycholo
Subject:
Psychology-Industrial & Organizational Psychology
Subject:
Business & Economics : General
Subject:
Business Writing
Subject:
Self-Help/Relationships
Subject:
Child Care and Parenting-General
Edition Description:
Trade Paperback
Publication Date:
19991031
Binding:
TRADE PAPER
Grade Level:
General/trade
Language:
English
Illustrations:
Yes
Pages:
208
Dimensions:
8.44 x 5.5 in 9.52 oz

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Related Subjects


Business » Careers
Business » Human Resource Management
Business » Management
Business » Personal Skills
Health and Self-Help » Child Care and Parenting » General
Health and Self-Help » Self-Help » Creativity
Health and Self-Help » Self-Help » Relationships

How to Work with Just about Anyone: A 3-Step Solution for Getting Difficult People to Change New Trade Paper
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