The Fictioning Horror Sale
 
 

Recently Viewed clear list


Original Essays | September 17, 2014

Merritt Tierce: IMG Has My Husband Read It?



My first novel, Love Me Back, was published on September 16. Writing the book took seven years, and along the way three chapters were published in... Continue »
  1. $16.77 Sale Hardcover add to wish list

    Love Me Back

    Merritt Tierce 9780385538077

spacer
Qualifying orders ship free.
$15.00
New Compact Disc
Ships in 1 to 3 days
Add to Wishlist
Available for In-store Pickup
in 7 to 12 days
Qty Store Section
7 Remote Warehouse Business- General
17 Remote Warehouse Business- General

Raving Fans: A Revolutionary Approach to Customer Service

by

Raving Fans: A Revolutionary Approach to Customer Service Cover

 

Synopses & Reviews

Publisher Comments:

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Synopsis:

Told in the parable style of "The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

About the Author

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc.  He is the co-author of The One Minute Manager and eleven other bestselling books.

Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.

From the Cassette edition.

Product Details

ISBN:
9780739309537
Read:
Adamson, Rick
Publisher:
Random House Audio Publishing Group
Read:
Adamson, Rick
Author:
Borges, Kate
Author:
Blanchard, Kenneth
Author:
Mollard, John
Author:
Blanchard, Kenneth H.
Author:
Kenneth H. Blanchard and Sheldon Bowles
Author:
Bowles, Sheldon
Author:
Adamson, Rick
Author:
Blanchard, Ken
Subject:
General
Subject:
General Business & Economics
Subject:
Business - General
Subject:
business;customer service;management;leadership;non-fiction;marketing;sales;customer relations;success;psychology;service
Edition Description:
Two CD
Abridged:
Y
Series Volume:
A Revolutionary Appr
Publication Date:
20040131
Binding:
COMPACT DISC
Grade Level:
General/trade
Language:
English
Dimensions:
5.68x5.66x.39 in. .23 lbs.

Other books you might like

  1. Fish New Compact Disc $22.00
  2. Qbq! New Other $14.95
  3. The One Minute Manager Builds High... Used Hardcover $5.95
  4. Precious Present Used Hardcover $2.50
  5. Be All You Can Be: A Challenge to... Used Trade Paper $7.50
  6. Ethics 101: What Every Leader Needs...
    Used Hardcover $6.50

Related Subjects

Audio Books » Nonfiction
Business » General
Business » Management

Raving Fans: A Revolutionary Approach to Customer Service New Compact Disc
0 stars - 0 reviews
$15.00 In Stock
Product details pages Random House Audio Publishing Group - English 9780739309537 Reviews:
"Synopsis" by , Told in the parable style of "The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

spacer
spacer
  • back to top
Follow us on...




Powell's City of Books is an independent bookstore in Portland, Oregon, that fills a whole city block with more than a million new, used, and out of print books. Shop those shelves — plus literally millions more books, DVDs, and gifts — here at Powells.com.