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Dealing with Difficult People (Creating Success)

Dealing with Difficult People (Creating Success) Cover

 

Synopses & Reviews

Publisher Comments:

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people. 

Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints. 

Practical and accessible, this book is recommended for managers looking to improve performance, sales people looking to win more business, or anyone who has to deal with difficult colleagues or the public.

Synopsis:

Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it.  Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.

About the Author

Lilley, Leamington Spa, Warwickshire, UK.

Product Details

ISBN:
9780749456603
Subtitle:
Handle Aggression; Manage Conflict; Motivate Poor Performers
Publisher:
Kogan Page
Author:
Lilley, Roy
Author:
Roy, Lilley
Subject:
Interpersonal conflict
Subject:
Psychology, Industrial
Subject:
Management - General
Subject:
Human Resources & Personnel Management
Subject:
Interpersonal Relations
Subject:
Management
Subject:
Business management
Subject:
Careers
Edition Description:
Revised, Revise
Series:
Sunday Times Creating Success
Publication Date:
20100201
Binding:
Paperback
Language:
English
Pages:
160
Dimensions:
8.5 x 5 x 0.41 in 0.54 lb

Related Subjects

Business » Human Resource Management
Business » Management

Dealing with Difficult People (Creating Success)
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$ In Stock
Product details 160 pages Kogan Page - English 9780749456603 Reviews:
"Synopsis" by ,

Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it.  Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.

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