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Guests | April 30, 2013

Roman Krznaric: IMG How to Write a Personal Job Ad

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How are you supposed to discover your ideal job? The standard method is to fill out lots of questionnaires about your strengths and weaknesses, take... Continue »
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This title in other editions

Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance

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Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance Cover

 

Synopses & Reviews

Synopsis:

Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change

Description:

Service áa la clientáele Gestion. .

Description:

Qualitâe des produits Gestion. .

Description:

Succáes dans les affaires.
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Product Details

ISBN:
9780771591662
Author:
Clemmer, Jim
Publisher:
Clemmer Group
Location:
Toronto :
Subject:
Customer services
Subject:
Success in business
Subject:
Quality of products
Subject:
Succáes dans les affaires
Subject:
Service áa la clientáele
Subject:
Qualitâe des produits
Subject:
Total Quality Management
Subject:
Management - General
Subject:
Human Resources & Personnel Management
Subject:
Business-Quality and Total Quality Management TQM
Edition Number:
2nd ed.
Edition Description:
Bibliography: p. 347-377.
Series Volume:
v. 1737
Publication Date:
19920131
Binding:
TRADE PAPER
Language:
English
Illustrations:
Yes
Pages:
416
Dimensions:
5.98x9.01x.84 in. 1.34 lbs.
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Related Subjects

» Business » Human Resource Management
» Business » Management
» Business » Quality and Total Quality Management TQM
» Reference » Science Reference » Philosophy of Science

Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance New Trade Paper
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Product details 416 pages Clemmer Group - English 9780771591662 Reviews:
"Synopsis" by , Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change
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