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Maximizing the Value of 360-degree Feedback: a Process for Successful Individual and Organizational Development

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Maximizing the Value of 360-degree Feedback: a Process for Successful Individual and Organizational Development Cover

 

Synopses & Reviews

Publisher Comments:

"In the network economy, growing intellectual capital is the key to increasing market value. In Maximizing, Tornow, London, and their associates demonstrate the power of 360-degree feedback for developing managers, renewing organizations, and building learning cultures. Drawing on years of experience and state-of-the-art research, the authors have crafted a highly useful and practical book which provides us with a thorough understanding of this invaluable organizational tool."—Leo Burke, director, College of Leadership and Transcultural Studies, Motorola University Despite the burgeoning popularity of 360-degree feedback for rating work performance, few people have a detailed understanding of how it can be used to enhance, even maximize, individual and organizational development. This standard-setting manual draws on the twenty-eight-year expertise the Center for Creative Leadership brings to the subject to give HR managers, consultants and systems designers the big-picture guidance they need to determine if 360-degree feedback is right for their organization and, if so, to implement it. Readers will discover how they can use 360-degree feedback as a tool for achieving a variety of objectives such as communicating performance expectations, setting developmental goals, establishing a learning culture, and tracking the effects of organizational change. Comprehensive guidelines show how 360-degree feedback can be designed to maximize employee involvement, self-determination, and commitment. Includes case examples and a bevy of instructive instruments.

Book News Annotation:

A reference to the 360-degree feedback process for assessing and improving employee performance. Explains how it can be used to improve individual and organizational performance, capture customer input and link it to strategy, contribute to establishing a continuous learning culture, understand cultural assumptions that may influence performance in different countries, and track progress. Makes no claims about making coffee or emptying waste baskets.
Annotation c. Book News, Inc., Portland, OR (booknews.com)

Synopsis:

The comprehensive guide to 360-degree feedback from the Center for Creative Leadership

Synopsis:

Despite the burgeoning popularity of 360-degree feedback for rating work performance, few people have a detailed understanding of how it can be used to enhance, even maximize, individual and organizational development. This standard-setting manual draws on the twenty-eight-year expertise the Center for Creative Leadership brings to the subject to give HR managers, consultants, and systems designers the big-picture guidance they need to determine if 360-degree feedback is right for their organization and, if so, to implement it.

Readers will discover how they can use 360-degree feedback as a tool for achieving a variety of objectives such as communicating performance expectations, setting developmental goals, establishing a learning culture, and tracking the effects of organizational change. Comprehensive guidelines show how 360-degree feedback can be designed to maximize employee involvement, self-determination, and commitment. Includes case examples and a bevy of instructive instruments.

About the Author

WALTER W. TORNOW is a senior fellow and former vice president of research and publications at the Center for Creative Leadership in Greensboro, North Carolina. A licensed consulting psychologist and certified senior professional in human resources, he has published widely on such issues as performance management, service quality, assessment technologies, and 360-degree feedback. MANUEL LONDON is professor and director, Center for Labor/Management Studies at the Harriman School for Management and Policy at the State University of New York at Stony Brook. Also an adjunct research fellow at the Center for Creative Leadership, he is the author of five previous books with Jossey-Bass including Employees, Careers, and Job Creation (1995).

Table of Contents

Foreward: Goerge P. Hollenbeck.

MAXIMIZING THE VALUE OF 360-DEGREE FEEDBACK FOR INDIVIDUAL DEVELOPMENT.

Elements of Effective 360-Degree Feedback (S. Brutus, et al.).

360 in Action: Following Catharine's Footsteps Through a Leadership Development Program (W. Sternbergh).

MAXIMIZING THE VALUE OF 360-DEGREE FEEDBACK FOR ORGANIZATIONAL DEVELOPMENT.

Best Practices: Five Rationales for Using 360-Degree Feedback Process (M. Dalton).

Forces That Affect the 360-Degree Feedback Process (W. Tornow).

The Competitive Advantage of Customer Involvement in 360-Degree Feedback (C. Paradise-Tornow).

360-Degree Feedback in the Establishment of Learning Cultures (P. Wilson, et al.).

MAXIMIZING THE VALUE OF 360-DEGREE FEEDBACK THROUGH DESIGN, IMPLEMENTATION, AND MEASUREMENT.

Designing 360-Degree Feedback to Enhance Involvement, Self- Determination, and Commitment (E. Van Velsor).

Understanding Cultural Influences on the 360-Degree Feedback Process (J. Brittain Leslie & N. Gryskiewicz).

Using 360-Degree Surveys to Assess Change (J. Martineau).

Conclusion: Challenges and Implications for Maximizing 360-Degree Feedback (W. Tornow & M. London).

Product Details

ISBN:
9780787909581
Other:
Tornow, Walter W.
Author:
London, Manuel
Author:
Tornow, Walter W.
Author:
London, Manuel, PH.D.
Author:
London, Manuel
Publisher:
John Wiley & Sons
Location:
San Francisco :
Subject:
Development & Growth
Subject:
Management
Subject:
Human Resources & Personnel Management
Subject:
Employees
Subject:
Rating of
Subject:
Employees -- Rating of.
Subject:
360-degree feedback (Rating of employees)
Subject:
Development - Business Development
Subject:
Management - General
Subject:
Occupational & Industrial Psychology
Subject:
Business management
Subject:
organizational development
Copyright:
Edition Number:
1st ed.
Series:
J-B CCL (Center for Creative Leadership)
Series Volume:
22
Publication Date:
March 1998
Binding:
HARDCOVER
Grade Level:
Professional and scholarly
Language:
English
Illustrations:
Yes
Pages:
320
Dimensions:
9.46x6.20x1.10 in. 1.38 lbs.

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Related Subjects

Business » Business Plans
Business » Human Resource Management
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Business » Strategy
Children's » Science Fiction and Fantasy » General
Health and Self-Help » Health and Medicine » General
Health and Self-Help » Health and Medicine » General Medicine

Maximizing the Value of 360-degree Feedback: a Process for Successful Individual and Organizational Development New Hardcover
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$67.25 In Stock
Product details 320 pages Jossey-Bass - English 9780787909581 Reviews:
"Synopsis" by , The comprehensive guide to 360-degree feedback from the Center for Creative Leadership
"Synopsis" by , Despite the burgeoning popularity of 360-degree feedback for rating work performance, few people have a detailed understanding of how it can be used to enhance, even maximize, individual and organizational development. This standard-setting manual draws on the twenty-eight-year expertise the Center for Creative Leadership brings to the subject to give HR managers, consultants, and systems designers the big-picture guidance they need to determine if 360-degree feedback is right for their organization and, if so, to implement it.

Readers will discover how they can use 360-degree feedback as a tool for achieving a variety of objectives such as communicating performance expectations, setting developmental goals, establishing a learning culture, and tracking the effects of organizational change. Comprehensive guidelines show how 360-degree feedback can be designed to maximize employee involvement, self-determination, and commitment. Includes case examples and a bevy of instructive instruments.

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