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Other titles in the Jossey-Bass Nonprofit and Public Management Series series:

Measuring Performance in Public and ... (03 - Old Edition)

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Synopses & Reviews

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Publisher Comments:

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance, Theodore H. Poister offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance.

Measuring Performance in Public and Nonprofit Organizations shows how to identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize the data. This important resource also shows how to tailor performance measurement systems to support particular management and decision-making processes. Specific applications of performance measurement include strategic planning and management, budgeting, performance management, process improvement, and comparative benchmarking. In addition, the book identifies common methodological and managerial problems that often confront managers in developing such systems, and presents a number of targeted strategies for the successful implementation of measurement systems in public and nonprofit organizations.

Book News Annotation:

Tools and processes described here will help organizations develop measurement systems to support management approaches such as strategic management, process improvement, and employee incentive systems. The book shows how to tailor performance measurement systems to support particular management processes, and identifies common methodological and managerial problems that confront managers. Poister is professor of public administration at Georgia State University. Annotation (c)2003 Book News, Inc., Portland, OR (booknews.com)

Synopsis:

Intended Audience: Managers, executives in government and nonprofit organizations, public administration programs, nonprofit management programs.

Synopsis:

Includes bibliographical references (p. 275-282) and index.

About the Author

Theodore H. Poister is professor of public administration at Georgia State University, where he specializes in public management and applied research methods. He is the author of four books and numerous journal articles and has been involved in performance measurement projects with a number of state agencies in Pennsylvania and Georgia, various local governments and nonprofit organizations, and the Transportation Research Board.

Table of Contents

Tables, Figures, and Exhibits.

Preface.

The Author.

Part 1: The Management Framework for Performance Measurement.

1. Introduction to Performance Measurement.

2. Developing Effective Performance Measurement Systems.

Part 2: Methodological Elements of Performance Measurement.

3. Identifying Real Outcomes and Other Performance Measures.

4. Clarifying Program Goals and Objectives.

5. Defining Performance Indicators.

6. Analyzing Performance Data.

7. Reporting Performance Data.

8. Processing Performance Data.

Part 3: Strategic Applications of Performance Measurement.

9. Using Performance Measures to Support Strategic Planning and Management.

10. Incorporating Performance Measures into the Budgeting Process.

11. Supporting Performance Management Systems.

12. Improving Quality, Productivity, and Customer Service.

13. Using Comparative Measures to Benchmark Performance.

Part 4: The Process Side of Performance Measurement.

14. Implementing Effective Measurement Systems.

References.

Index.

Product Details

ISBN:
9780787949990
Author:
Poister, Theodore H.
Publisher:
Jossey-Bass
Location:
San Francisco, Calif.
Subject:
Public Affairs & Administration
Subject:
Performance
Subject:
Nonprofit Organizations & Charities
Subject:
Nonprofit organizations
Subject:
Public administration
Subject:
Organizational effectiveness
Subject:
Performance -- Measurement.
Subject:
Business-Nonprofit
Subject:
Assessment, Evaluation & Research (Higher Education)
Copyright:
Edition Number:
1st ed.
Edition Description:
Includes bibliographic references and index.
Series:
Jossey-Bass Nonprofit and Public Management Series
Series Volume:
78-214
Publication Date:
May 2003
Binding:
HARDCOVER
Grade Level:
Professional and scholarly
Language:
English
Illustrations:
Yes
Pages:
320
Dimensions:
234 x 183 x 29.3 mm 22.4 oz

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Related Subjects

Business » Nonprofit
History and Social Science » Politics » General

Measuring Performance in Public and ... (03 - Old Edition) Used Hardcover
0 stars - 0 reviews
$32.00 In Stock
Product details 320 pages Jossey-Bass - English 9780787949990 Reviews:
"Synopsis" by , Intended Audience: Managers, executives in government and nonprofit organizations, public administration programs, nonprofit management programs.
"Synopsis" by , Includes bibliographical references (p. 275-282) and index.
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