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Resolving Personal and Organizational Conflict: Stories of Transformation and Forgiveness

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Synopses & Reviews

Publisher Comments:

"Take time to listen to what is said without words . . .

To obey the law too subtle to be written."

—Lao Tse

At the heart of any conflict are the stories that people tell about the dispute, and the resolution to the conflict lies within these stories. Resolving Personal and Organizational Conflict shows how conflict resolution can be achieved by using the narrative structural approach, an innovative method that centers on the context of the individuals in the dispute, and not just on their interests, positions, and stated needs.

This visionary book is written by Kenneth Cloke and Joan Goldsmith, two renowned mediators, who have used the narrative structure method successfully in their own mediation practice to move people in conflict from stubbornness, hostility, and fear to openness, collaboration, and forgiveness. Focusing on the transformative power of stories, Resolving Personal and Organizational Conflict includes an array of case studies from the authors' first-hand experience with thousands of clients. These case studies include the perspectives of all the parties in the conflict and cover a wide range of conflicts and disputes.

As the authors explain, once mediators become experienced at unearthing and understanding the deeper meaning of the stories people tell about conflict, they can learn to follow their intuition and create their own practical methods and techniques for assisting the disputing parties. To help in this process, Resolving Personal and Organizational Conflict offers specific methods for assisting disputing parties to communicate their problems without sinking into the twin traps of demonization or victimization. In addition, the authors show how to encourage people and organizations in conflict to identify new ways of sustaining supportive relationships and transforming anger into awareness, dialogue, and reconciliation.

Revealing hidden stories in conflict and using their power to resolve disputes

Resolving Personal and Organizational Conflict offers an innovative approach for dispute resolution to anyone charged with the task of finding a way to end destructive conflict. Authors Kenneth Cloke and Joan Goldsmith reveal how to use the narrative structure method-which focuses on the power of conflict stories-to move people from positions of mistrust, anger, and inflexibility to collaboration, forgiveness, and resolution.

"This book is guaranteed to strike a chord with anyone seeking greater understanding of the dynamics of conflict and the paths to transformation. Cloke and Goldsmith draw on their vast experience as mediators, taking us inside the world of conflict stories. They show us how to listen at three levels and ask questions that open doors for understanding, healing, and growth. An invaluable book!"

—Karl Slaikeu, president of Chorda Conflict Management; author, When Push Comes to Shove

"An eloquent primer for anyone trying to live a successful and satisfying life. Using conflict as a prism, Joan Goldsmith and Kenneth Cloke provide an indispensable look at the elements necessary to transformation."

—Eileen Moran Brown, president, Cambridge College

"A classic! Full of timeless insights into highly sophisticated mediating. The stories are told in detail, so that moves and responses by the parties and the mediators are apparent. The mediators' exquisite sense of timing and respect for the parties combine to produce often astonishing results. Essential reading for experts as well as novices."

—Barbara Ashley Phillips, author, Finding Common Ground and The Field Guide to Mediation

"Those who seek a cookbook approach to mediation will find this volume far too rich. A varied menu of stories from the authors' twenty year practice shows how a trained ear, an open mind, a respectful and intuitive stance, and humane values can anchor and steer a broad and flexible repertoire of effective third-party practices. Tasty reading!"

—Laura Chasin, director, Public Conversations Project

Book News Annotation:

Renowned mediators, Cloke and Goldsmith explain how to achieve conflict resolution through the narrative structural approach, a method focusing on the context of the individuals in the dispute and not just on their interests, positions, and stated needs. The authors describe how this method of having the parties tell their stories can move individuals from stubbornness, hostility, and fear to listening, collaboration, and forgiveness. They present a framework for understanding and working with stories of conflict, followed by 12 detailed case studies from a range of conflict situations in both professional and personal settings. Accessible to a wide audience.
Annotation c. Book News, Inc., Portland, OR (booknews.com)

Synopsis:

"Take time to listen to what is said without words . . .To obey the law too subtle to be written."—Lao Tse At the heart of any conflict are the stories that people tell about the dispute, and the resolution to the conflict lies within these stories. Resolving Personal and Organizational Conflict shows how conflict resolution can be achieved by using the narrative structural approach, an innovative method that centers on the context of the individuals in the dispute, and not just on their interests, positions, and stated needs. This visionary book is written by Kenneth Cloke and Joan Goldsmith, two renowned mediators, who have used the narrative structure method successfully in their own mediation practice to move people in conflict from stubbornness, hostility, and fear to openness, collaboration, and forgiveness. Focusing on the transformative power of stories, Resolving Personal and Organizational Conflict includes an array of case studies from the authors' first-hand experience with thousands of clients. These case studies include the perspectives of all the parties in the conflict and cover a wide range of conflicts and disputes.As the authors explain, once mediators become experienced at unearthing and understanding the deeper meaning of the stories people tell about conflict, they can learn to follow their intuition and create their own practical methods and techniques for assisting the disputing parties. To help in this process, Resolving Personal and Organizational Conflict offers specific methods for assisting disputing parties to communicate their problems without sinking into the twin traps of demonization or victimization. In addition, the authors show how to encourage people and organizations in conflict to identify new ways of sustaining supportive relationships and transforming anger into awareness, dialogue, and reconciliation. [headline] Revealing hidden stories in conflict and using their power to resolve disputes Resolvin

Synopsis:

Learn how personal and organizational conflicts can be resolved by listening closely to the 'stories' people tell when they are in conflict, understanding why people tell their stories in the ways they do, and creating a third story that brings them together. This visionary book is written by Kenneth Cloke and Joan Goldsmith, two renowned mediators, who have used the narrative structure method successfully in their own mediation practice to move people in conflict from stubbornness, hostility, and fear to openness, collaboration, and forgiveness. Focusing on the transformative power of stories, Resolving Personal and Organizational Conflict includes an array of case studies from the authors' first-hand experience with thousands of clients. These case studies include the perspectives of all the parties in the conflict and cover a wide range of conflicts and disputes.

Table of Contents

Preface.

1. The Hidden Meaning of Conflict Stories.

2. Working with Stories to Resolve Conflict.

3. Stories Unheard and Untold.

4. Stories that Sacrifice Life.

5. Stories that Hold Organizations Hostage.

6. Stories that Justify Boundary Violations.

Conclusion: Living Happily Ever After.

About the Authors.

Index.

Product Details

ISBN:
9780787950606
Author:
Cloke, Kenneth
Author:
Cloke, Ken
Author:
Cloke
Author:
Goldsmith, Joan
Publisher:
John Wiley & Sons
Location:
San Francisco
Subject:
Conflict Resolution
Subject:
Occupational & Industrial Psychology
Subject:
Conflict management
Subject:
Industrial & Organizational Psychology
Subject:
Violence in Society
Subject:
Psychology : General
Subject:
Conflict Resolution & Mediation (Workplace Settings)
Copyright:
Edition Number:
1st ed.
Series Volume:
106-358
Publication Date:
September 2000
Binding:
HARDCOVER
Grade Level:
Professional and scholarly
Language:
English
Illustrations:
Yes
Pages:
240
Dimensions:
9.18x6.08x.81 in. 1.00 lbs.

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Related Subjects

Health and Self-Help » Psychology » General
History and Social Science » Sociology » Violence in Society

Resolving Personal and Organizational Conflict: Stories of Transformation and Forgiveness New Hardcover
0 stars - 0 reviews
$61.25 In Stock
Product details 240 pages Jossey-Bass - English 9780787950606 Reviews:
"Synopsis" by , "Take time to listen to what is said without words . . .To obey the law too subtle to be written."—Lao Tse At the heart of any conflict are the stories that people tell about the dispute, and the resolution to the conflict lies within these stories. Resolving Personal and Organizational Conflict shows how conflict resolution can be achieved by using the narrative structural approach, an innovative method that centers on the context of the individuals in the dispute, and not just on their interests, positions, and stated needs. This visionary book is written by Kenneth Cloke and Joan Goldsmith, two renowned mediators, who have used the narrative structure method successfully in their own mediation practice to move people in conflict from stubbornness, hostility, and fear to openness, collaboration, and forgiveness. Focusing on the transformative power of stories, Resolving Personal and Organizational Conflict includes an array of case studies from the authors' first-hand experience with thousands of clients. These case studies include the perspectives of all the parties in the conflict and cover a wide range of conflicts and disputes.As the authors explain, once mediators become experienced at unearthing and understanding the deeper meaning of the stories people tell about conflict, they can learn to follow their intuition and create their own practical methods and techniques for assisting the disputing parties. To help in this process, Resolving Personal and Organizational Conflict offers specific methods for assisting disputing parties to communicate their problems without sinking into the twin traps of demonization or victimization. In addition, the authors show how to encourage people and organizations in conflict to identify new ways of sustaining supportive relationships and transforming anger into awareness, dialogue, and reconciliation. [headline] Revealing hidden stories in conflict and using their power to resolve disputes Resolvin
"Synopsis" by , Learn how personal and organizational conflicts can be resolved by listening closely to the 'stories' people tell when they are in conflict, understanding why people tell their stories in the ways they do, and creating a third story that brings them together. This visionary book is written by Kenneth Cloke and Joan Goldsmith, two renowned mediators, who have used the narrative structure method successfully in their own mediation practice to move people in conflict from stubbornness, hostility, and fear to openness, collaboration, and forgiveness. Focusing on the transformative power of stories, Resolving Personal and Organizational Conflict includes an array of case studies from the authors' first-hand experience with thousands of clients. These case studies include the perspectives of all the parties in the conflict and cover a wide range of conflicts and disputes.
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