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Driving Excellence: Transform Your Organization's Culture X2013; And Achieve Revolutionary Resultsby Mark Aesch
Synopses & Reviews
Driving Excellence tells the inspiring story of one man who, with no formal business training, turned an entire industry on its head. Mark Aesch proves that we really can run government like a business, and provide value to taxpayers and shareholders alike.
When Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7-million-dollar deficit, and was poised to raise fares, lay off employees, and slash service. Under Aesch's leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority's two largest subsidiaries were actually reduced.
In Driving Excellence, Aesch shows readers how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning success--lower fares, multi-million surpluses, and the highest ridership and customer satisfaction levels in twenty years--Aesch offers powerful principles that any organization can implement to achieve exceptional results.
"Driving Excellence" tells the inspiring story of one man who, with no formal business training, took on entrenched powers and turned an industry on its head. It offers readers tried and true management principles to help their organizations succeed.
About the Author
Mark Aesch is CEO of the Rochester Genesee Regional Transportation Authority (RGRTA). Under his leadership,the RGRTA's multi-million dollar deficits have been eradicated and replaced with multi-million dollar surpluses, reliance on taxpayer subsidies has been reduced, demand for service has increased at rates three times the national average, and in an unprecedented move, the fare at the Authority's largest subsidiary has been lowered after remaining stable for over a decade. As a recognized thought leader on public management, Aesch has contributed his thinking to MSNBC, CNBC, FOX News, Forbes Magazine online, The New York Times, Governing Magazine, and many other traditional and electronic media. Aesch graduated from the State University of New York at Brockport with a degree in communications and history.
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