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Advances in Speech Recognition: Mobile Environments, Call Centers and Clinicsby Amy Neustein
Synopses & Reviews
Advances in Speech Recognition provides a forum for today's speech technology industry leaders - drawn from private enterprise and from academic institutions all over the world - to discuss the challenges, advances and aspirations of voice technology, which has become part of the working machinery of everyday life for consumers, corporations and healthcare providers both in the military and in the private sector. This anthology is divided into three sections - mobile environments, call centers and clinics - representing the research findings of over 30 industry experts: speech engineers, system designers, linguists, IT (information technology) and MIS (management information systems) specialists. Advances in Speech Recognition is introduced by speech industry icons Judith Markowitz and Bill Scholz who jointly wrote the book's foreword. The book ends with a powerful coda by Jim Larson, who brilliantly forecasts in his epilogue the promises and, sometimes, the perils of advanced speech recognition technology. Advances in Speech Recognition is a useful book for speech software developers, speech engineers and others in the field of speech technology.
This volume presents a comprehensive and in depth analysis of the progress of speech technology in the topical areas of mobile settings, healthcare and call centers. It addresses the technical aspects of voice technology within the framework of societal needs.
This volume is comprised of contributions from eminent leaders in the speech industry, and presents a comprehensive and in depth analysis of the progress of speech technology in the topical areas of mobile settings, healthcare and call centers. The material addresses the technical aspects of voice technology within the framework of societal needs, such as the use of speech recognition software to produce up-to-date electronic health records, not withstanding patients making changes to health plans and physicians. Included will be discussion of speech engineering, linguistics, human factors analysis, medical informatics, business and information technology, electronics and communications engineering, all integrated into a cohesive work.
Table of Contents
Life on-the-Go: The Role of Speech Technology in Mobile Applications.- Striking a Healthy Balance — Speech Technology in the Mobile Ecosystem.- Why Tap When You Can Talk: Designing Multimodal Interfaces for Mobile Devices that are Effective, Adaptive and Satisfying to the User .- 'Your Word is my Command' — Google Search by Voice: A Case Study.- Well Adjusted — Using Robust and Flexible Speech Recognition Capabilities in Clean to Noisy Mobile Environments.- It's the Best of all Possible Worlds: Leveraging Multimodality to Improve Call Center Productivity.- "How am I Doing?" A New Framework to Effectively Measure the Performance of Automated Customer Care Contact Centers.- Great Expectations — Making use of Callers' Experiences from Everyday Life to Design a Satisfying Speech-Only Interface for the Call Center.- "For Heaven's Sake, Gimme a Live Person!" Designing Emotion-Detection Customer Care Voice Apps in the Automated Call Center.- The Truth is Out There — Using Advanced Speech Analytics to Learn Why Customers Call Help-line Desks and how effectively they're being served by the Call Center Agent.- Dr. Multi-Task-- Using Speech to Construct Electronic Medical Records while Caring for Patients.- Hands Free: Adapting the Task-Technology-Fit Model and Smart Data to Validate End-User Acceptance of the Voice Activated Medical Tracking Application (VAMTA) in the United States Military.- You're As Sick As You Sound --Using Computational Approaches for Modeling Speaker State to Gauge Illness and Recovery.- Cry Baby --Using Spectrographic Analysis to Assess Neonatal Health Status from an Infant's Cry
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