Summer Reading B2G1 Free
 
 

Special Offers see all

Enter to WIN a $100 Credit

Subscribe to PowellsBooks.news
for a chance to win.
Privacy Policy

Visit our stores


    Recently Viewed clear list


    Lists | July 16, 2015

    Annie Liontas: IMG "You Want Me to Smell My Fingers?": Five Unforgettable Greek Idioms



    The word "idiom" originates in the Greek word ídios ("one's own") and means "special feature" or "special phrasing." Idioms are peculiar because,... Continue »
    1. $18.20 Sale Hardcover add to wish list

      Let Me Explain You

      Annie Liontas 9781476789088

    spacer
Qualifying orders ship free.
$70.75
New Hardcover
Ships in 1 to 3 days
Add to Wishlist
available for shipping or prepaid pickup only
Available for In-store Pickup
in 7 to 12 days
Qty Store Section
25 Remote Warehouse Business- Management

Freedom from Command and Control: Rethinking Management for Lean Service

by

Freedom from Command and Control: Rethinking Management for Lean Service Cover

 

Synopses & Reviews

Publisher Comments:

Freedom from Command and Control: Rethinking Management for Lean Service, by John Seddon, applies the Toyota Production System (TPS) to service organizations. It explains how the traditional command-and-control management paradigm of top-down decision making has created high costs and poor service quality — managers are left detached from their employees and remote from their operations. Seddon demonstrates that a change in management thinking, one from decision making based on activity-related measures (such as budgets, standards, and targets) to purpose-related measures ? such as putting customers first and improving services — can help managers reconnect with their operations, see the waste caused by the current organization design, and exploit opportunities for improvement. This book breaks new ground — it posits that the service industry is fundamentally different from manufacturing and shows how TPS principles must be transformed for application in service organizations. Through extensive case material, it explains the difference between command and control and systems thinking and illustrates how the latter leads to improves service, better revenues, lower costs, and higher staff morale.

Synopsis:

An adherent of the Toyota Production System, Seddon demonstrates that decision-making based on purpose-related measures can help managers reconnect with operations, see waste, and exploit opportunities for improvement.

Synopsis:

Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers.

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through extensive case material, he differentiates between command and control and systems thinking and illustrates how the latter leads to improved service, revenues, and staff morale. He also posits that the service industry is fundamentally different from manufacturing, and shows how Toyota production principles must be transformed for application in service organizations.

Product Details

ISBN:
9781563273278
Author:
Seddon, John
Publisher:
Productivity Press
Subject:
Human Resources & Personnel Management
Subject:
Industrial Management
Subject:
Organizational change
Subject:
Organizational effectiveness
Subject:
Business management
Publication Date:
20050831
Binding:
Hardcover
Language:
English
Illustrations:
Y
Pages:
238
Dimensions:
9.30x6.46x.74 in. 1.04 lbs.

Other books you might like

  1. The Elegant Solution: Toyota's... Used Hardcover $12.95
  2. Implementing Lean Software... Used Trade Paper $12.95
  3. Backup & Recovery New Trade Paper $49.99
  4. Mindset: The New Psychology of Success Used Hardcover $9.95
  5. Lean Software Development: An Agile... New Trade Paper $54.99

Related Subjects

Business » General
Business » Human Resource Management
Business » Management
Business » Manufacturing and Product Development
Reference » Science Reference » Technology

Freedom from Command and Control: Rethinking Management for Lean Service New Hardcover
0 stars - 0 reviews
$70.75 In Stock
Product details 238 pages Productivity Press - English 9781563273278 Reviews:
"Synopsis" by , An adherent of the Toyota Production System, Seddon demonstrates that decision-making based on purpose-related measures can help managers reconnect with operations, see waste, and exploit opportunities for improvement.
"Synopsis" by , Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers.

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through extensive case material, he differentiates between command and control and systems thinking and illustrates how the latter leads to improved service, revenues, and staff morale. He also posits that the service industry is fundamentally different from manufacturing, and shows how Toyota production principles must be transformed for application in service organizations.

spacer
spacer
  • back to top

FOLLOW US ON...

     
Powell's City of Books is an independent bookstore in Portland, Oregon, that fills a whole city block with more than a million new, used, and out of print books. Shop those shelves — plus literally millions more books, DVDs, and gifts — here at Powells.com.