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Original Essays | September 15, 2014

Lois Leveen: IMG Forsooth Me Not: Shakespeare, Juliet, Her Nurse, and a Novel

There's this writer, William Shakespeare. Perhaps you've heard of him. He wrote this play, Romeo and Juliet. Maybe you've heard of it as well. It's... Continue »

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Applying Quality Management in Healthcare: A Systems Approach


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Book News Annotation:

Kelly's (public health leadership, U. of North Carolina, Chapel Hill; nursing, Duke U.) text provides future and current health care managers with up-to-date coverage of the concepts, topics, and practices of effective management of various types of health service organizations and settings. Recognizing the growing adoption of quality philosophies and approaches in the health services industry, the third edition places stronger emphasis on systems and less on traditional quality tools and techniques. Opening chapters provide foundational content about systems and system thinking. Subsequent chapters discuss achieving results in complex systems including establishing system direction, establishing improvement goals, customer and stakeholder requirements, the role of policy in system change promotion, process improvement, improvement implementation, performance measurement, and teamwork. An expanded 13-part exercise lab enables readers to apply newly learned quality techniques. Annotation ©2012 Book News, Inc., Portland, OR (

Product Details

Kelly, Diane L.
Health Administration Press
Health and Medicine-Medical Specialties
Publication Date:

Related Subjects

Health and Self-Help » Health and Medicine » Medical Specialties
History and Social Science » Law » General

Applying Quality Management in Healthcare: A Systems Approach New Hardcover
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