The Essential Job Interview Handbook: A Quick and Handy Resource for Every Job Seeker

"The Essential Job Interview Handbook is a realistic guide that gives every job-seeker all the tools, skills, and answers you will need to impress any potential employer and rise above the competition."

--Ron Fry, best-selling author of 101 Great Answers to the Toughest Interview Questions

"[This] not only provides you with multiple ways to answer key questions, but also helps you understand why the questions are being asked and what goes into hiring managers' decisions. You will consult this book over and over!"

--John Beauregard, executive director, Eastern CT Workforce Investment Board

Even with a fairly detailed job description or a briefing by a knowledgeable recruiter, job candidates rarely have all the tools they need to ace their interviews. This is one of the reasons why interviews are so harrowing--we have to pay close attention to what we're told, what we're not told, and the many non-verbal signals we receive. In addition, many people who conducts the interviews aren't well-prepared, haven't been trained in interviewing, and often don't even like the process.

The Essential Job Interview Handbook will help job seekers prepare effectively for interviews and become familiar with different types of interview questions and styles of interviews. A unique feature of this book is the multiple answers it provides for each question, rated good, better, and best; with this feature, you'll learn what makes a winning answer and understand the strategy behind it.

Whether you're just finishing school or have been working a long time, The Essential Job Interview Handbook will give you all the powerful tools you need to not just get a job, but to get the right one.

Are you worried that your customers are trying to survive tough times by seeking better deals from your competitors?

Are you having an even tougher time finding new customers for your product or service?

Superstar Customer Service follows Superstar Leadership and Superstar Sales, three titles aimed straight at achieving the highest levels of performance in these three essential areas.

Customer service may be one of the most demanding and difficult jobs you'll ever have... but it has the potential to make you a Superstar!

Develop your skills, manage yourself, master your ability to address the relationship problems experienced by your company, and you can go anywhere you want to go! Job satisfaction, success, and personal accomplishment are all within your grasp!

This book is organized as a month-long journey of improvement and discovery. Each chapter is a daily lesson with a core concept, skill-development idea, and resources to support your practice and application of the lesson.

Superstar Customer Service will help you distinguish yourself as someone who can get things done. It may very well help you forge a new pathway in your career that is far beyond anything you previously imagined!

Jean Baur, a career coach and author, has worked in the outplacement industry for the past 19 years. She's an expert in working with job seekers of all functions and levels, and likes nothing better than helping those in transition overcome obstacles and find work that's a good fit. Her first book, Eliminated! Now What?, won national media attention. She currently lives in New England, where she continues her work with Lee Hecht Harrison, a talent-solutions company, and teaches her own highly successful workshop: Boomers Back to Work! As an independent consultant, Jean has prepared thousands of job seekers for this critical part of getting hired.