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Original Essays | September 18, 2014

Lin Enger: IMG Knowing vs. Knowing



On a hot July evening years ago, my Toyota Tercel overheated on a flat stretch of highway north of Cedar Rapids, Iowa. A steam geyser shot up from... Continue »
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Total Quality Management

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Synopses & Reviews

Publisher Comments:

In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Table of Contents

Preface. Part One: TQM Principles and Practices. Part Two: Measuring performance. Part Three: leadership and quality strategy. Part Four: quality in service. Part Five: quality systems and learning culture. Part Six: continuous improvement. Part Seven: TQ and statistical applications. Part Eight: quality in education. Part Nine: achieving excellence and benchmarking. Part Ten: world class enterprises. Part Eleven: quality culture. Index of contributors.

Product Details

ISBN:
9789401042406
Author:
Kanji, G.
Publisher:
Springer
Location:
Dordrecht
Subject:
Production & Operations Management
Subject:
Production/Logistics/Supply Chain Management
Subject:
Operation Research/Decision Theory
Subject:
Business Writing
Subject:
Economics
Subject:
Language, literature and biography
Subject:
Business and Economics
Subject:
Operations Research
Copyright:
Edition Description:
Softcover reprint of the original 1st ed. 1995
Publication Date:
20130430
Binding:
TRADE PAPER
Language:
English
Pages:
629
Dimensions:
235 x 155 mm

Related Subjects

Business » Business Plans
Business » General
Business » Management
Business » Project Management
Business » Strategy
Business » Writing
Science and Mathematics » Biology » Zoology » General

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