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Oracle Crm on Demand Deployment Guide (Osborne Oracle Press)

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Synopses & Reviews

Publisher Comments:

The first and only guide to offer best practices for planning, designing, configuring, and maintaining an Oracle CRM On Demand deployment.

This Oracle Press guide explains in detail how to successfully implement Oracle's flagship Software as a Service (SaaS) application. Written by the original CRM On Demand consulting team, the book shares best practices for planning a deployment, and offers real-world examples for designing, configuring, and maintaining Oracle CRM On Demand to meet your organizations evolving sales, marketing, and service needs.

Oracle CRM On Demand Deployment Guide features

  • Undocumented best practices, winning designs, and hard-won lessons collected from hundreds of CRM On Demand projects
  • All content written by the original Oracle CRM On Demand consulting team
  • Invaluable information for a CRM project team

Authoritative coverage from Oracle Press:

Software-as-Service – Why is It Different and What does It Mean for You; Overview of CRM On Demand; Getting the Most from the CRM On Demand Service; Planning your CRM On Demand Implementation; Designing CRM On Demand; CRM On Demand - Sample Design Solutions; Best Practices for Configuring CRM On Demand; Web Services Integration to CRM On Demand; Ongoing Maintenance and Administration; Sample Plans and Templates

Book News Annotation:

The first chapter of this guide introduces software-as-a-service and its unique customer/vendor relationship model. Subsequent chapters follow the subscription life cycle, with on overview of Oracle CRM On Demand, planning for implementation, designing Oracle CRM On Demand and sample designs, best practices for configuration, integration in Oracle CRM On Demand, and ongoing maintenance and administration. An appendix covers advanced configuration. Material is presented in a reader-friendly layout with bullet points and b&w diagrams. The book is intended for all members of the CRM project team, including business and technical experts. Saenger is vice president of advanced product services for Oracle CRM On Demand. Annotation ©2010 Book News, Inc., Portland, OR (booknews.com)

Synopsis:

Master Oracle CRM On Demand

Foster long-term customer relationships and accelerate productivity using the proven strategies and best practices in this Oracle Press guide. Oracle CRM On Demand Deployment Guide shows how to set up, customize, and manage a dynamic software-as-a-service solution across your enterprise. Develop implementation plans, maximize user adoption, build applets and portals, integrate Web 2.0 features, and use analytics dashboards. The latest design, tuning, and data security techniques are also covered in this practical resource.

  • Establish business objectives, project requirements, and key success metrics
  • Staff an implementation team and develop effective rollout plans
  • Configure, deploy, and administer Oracle CRM On Demand
  • Manage users and restrict access using roles and privileges
  • Customize sales, marketing, and service processes with the object model
  • Embed external content and URLs using the web services API
  • Distribute real-time BI using dashboards and advanced reporting tools
  • Incorporate web tabs, mashups, Google services, and RSS feeds
  • Use workflow to automate business process management

About the Author

Jeff Saenger is vice president of Oracle CRM On Demand Demand Product Marketing, where he provides advanced product support to the services largest customers. He has been involved with CRM On Demand since its launch in 2003. As vice president of Customer Services, Jeff ran the CRM On Demand consulting organization which deployed over 400 companies around the globe.

Tim Koehler joined the Oracle CRM On Demand professional services team in February 2006, following the acquisition of Siebel Systems, where Tim led the Business Consulting team in Siebel University. He is a director in the Quality of Service team in Product Marketing.

Louis Peters served as director of professional services for CRM On Demand from its launch in 2003 until mid-2008. He is a principal product manager, providing advanced support to Oracle's largest CRM On Demand customers and partners.

Product Details

ISBN:
9780071717632
Author:
Saenger, Jeff
Publisher:
McGraw-Hill/Osborne Media
Author:
Koehler Tim
Author:
Koehler, Tim
Author:
Peters Louis
Author:
Peters, Louis J., Jr.
Author:
Saenger Jeff
Author:
Peters, Louis
Subject:
Enterprise Applications - General
Subject:
System Administration - General
Subject:
Internet - Application Development
Subject:
Relational databases
Subject:
Business Software - General
Subject:
Oracle CRM On Demand Deployment Guide, Jeff Saenger, Tim Koehler, Louis J. Peters, Jr., 0071717633, 9780071717632, 0071717625, 9780071717625, Oracle, Oracle Press, book, guide, how to, software-as-service, software as a service, application, SaaS, CRM On
Subject:
Oracle CRM On Demand Deployment Guide, Jeff Saenger, Tim Koehler, Louis J. Peters, Jr., 0071717633, 9780071717632, 0071717625, 9780071717625, Oracle, Oracle Press, book, guide, how to, software-as-service, software as a service, application, SaaS, CRM On
Subject:
Oracle CRM On Demand Deployment Guide, Jeff Saenger, Tim Koehler, Louis J. Peters, Jr., 0071717633, 9780071717632, 0071717625, 9780071717625, Oracle, Oracle Press, book, guide, how to, software-as-service, software as a service, application, SaaS, CRM On
Subject:
629, Oracle E-Business Suite Financials Handbook, 0072132302, Oracle E-Business Suite Manufacturing & Supply Chain Management, 0072133791, Effective Oracle by Design, 0072230657, Enterprise Grid Computing with Oracle, Oracle Application Server Portal
Subject:
Oracle CRM On Demand Deployment Guide, Jeff Saenger, Tim Koehler, Louis J. Peters, Jr., 0071717633, 9780071717632, 0071717625, 9780071717625, Oracle, Oracle Press, book, guide, how to, software-as-service, software as a service, application, SaaS, CRM On
Subject:
Oracle CRM On Demand Deployment Guide, Jeff Saenger, Tim Koehler, Louis J. Peters, Jr., 0071717633, 9780071717632, 0071717625, 9780071717625, Oracle, Oracle Press, book, guide, how to, software-as-service, software as a service, application, SaaS, CRM On
Subject:
Oracle CRM On Demand Deployment Guide, Jeff Saenger, Tim Koehler, Louis J. Peters, Jr., 0071717633, 9780071717632, 0071717625, 9780071717625, Oracle, Oracle Press, book, guide, how to, software-as-service, software as a service, application, SaaS, CRM On
Subject:
Oracle CRM On Demand Deployment Guide, Jeff Saenger, Tim Koehler, Louis J. Peters, Jr., 0071717633, 9780071717632, 0071717625, 9780071717625, Oracle, Oracle Press, book, guide, how to, software-as-service, software as a service, application, SaaS, CRM On
Subject:
Oracle CRM On Demand Deployment Guide, Jeff Saenger, Tim Koehler, Louis J. Peters, Jr., 0071717633, 9780071717632, 0071717625, 9780071717625, Oracle, Oracle Press, book, guide, how to, software-as-service, software as a service, application, SaaS, CRM On
Subject:
Software Engineering - Programming and Languages
Copyright:
Series:
Osborne ORACLE Press Series
Publication Date:
June 2010
Binding:
TRADE PAPER
Grade Level:
Professional and scholarly
Language:
English
Illustrations:
Y
Pages:
220
Dimensions:
9.00x7.20x.50 in. .95 lbs.

Related Subjects

Business » Computers
Computers and Internet » Computers Reference » System Administration
Computers and Internet » Database » Applications
Computers and Internet » Internet » Application Development
Computers and Internet » Software Engineering » Programming and Languages
Science and Mathematics » Mathematics » General

Oracle Crm on Demand Deployment Guide (Osborne Oracle Press) New Trade Paper
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$42.00 In Stock
Product details 220 pages McGraw-Hill/Osborne Media - English 9780071717632 Reviews:
"Synopsis" by ,

Master Oracle CRM On Demand

Foster long-term customer relationships and accelerate productivity using the proven strategies and best practices in this Oracle Press guide. Oracle CRM On Demand Deployment Guide shows how to set up, customize, and manage a dynamic software-as-a-service solution across your enterprise. Develop implementation plans, maximize user adoption, build applets and portals, integrate Web 2.0 features, and use analytics dashboards. The latest design, tuning, and data security techniques are also covered in this practical resource.

  • Establish business objectives, project requirements, and key success metrics
  • Staff an implementation team and develop effective rollout plans
  • Configure, deploy, and administer Oracle CRM On Demand
  • Manage users and restrict access using roles and privileges
  • Customize sales, marketing, and service processes with the object model
  • Embed external content and URLs using the web services API
  • Distribute real-time BI using dashboards and advanced reporting tools
  • Incorporate web tabs, mashups, Google services, and RSS feeds
  • Use workflow to automate business process management

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