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Interplay: The Process of Interpersonal Communication

Interplay: The Process of Interpersonal Communication Cover

 

Synopses & Reviews

Publisher Comments:

With its unique blend of compelling topics and rich pedagogy, the twelfth edition of Interplay shows how scholarship, research, and theory can introduce students to communication and help them understand their own relationships in everyday life. A comprehensive and engaging introduction to interpersonal relationships, Interplay's inviting visual format and rich pedagogy continue to make this text a market leader in Communication.

About the Author

Ronald B. Adler is Professor Emeritus of Communication at Santa Barbara City College. He is coauthor of Understanding Human Communication, Eleventh Edition (OUP, 2012), Looking Out, Looking In (2011), and Communicating at Work: Principles and Practices for Business and the Professions (2010). In addition to his academic pursuits, Ron works with businesses and nonprofit agencies to improve communication among coworkers as well as with clients and the public.

Lawrence B. Rosenfeld is Professor of Communication Studies and Co- Chair of the Social- Behavioral Institutional Review Board, University of North Carolina at Chapel Hill. He is the author of articles appearing in journals in communication, education, social work, sport psychology, and psychology, and of books on small group, interpersonal, and nonverbal communication. His most recent book is When Their World Falls Apart: Helping Families and Children Manage the Effects of Disasters (NASW Press, 2010). In 2000, Lawrence received the Donald H. Eckroyd Award for Outstanding Teaching in Higher Education from the National Communication Association, and in 2006 received the Gerald M. Phillips Award for Applied Communication Research from the same national communication organization.

Russell F. Proctor II is Professor of Communication Studies at Northern Kentucky University. He primarily teaches courses in interpersonal communication and interviewing, and he won NKU's Outstanding Professor Award in 1997. In addition to his work on Interplay, he is also coauthor of Looking Out, Looking In (2011). Russ has written and presented extensively on the use of feature fi lms as instructional tools in communication courses (including Now Playing for OUP).

Table of Contents

PART ONE: FOUNDATIONS OF INTERPERSONAL COMMUNICATION

CHAPTER 1

Interpersonal Process

Why We Communicate

- Physical Needs

- Identity Needs

- Social Needs

- Practical Needs

The Communication Process

- A Model of Communication

- Insights from the Transactional Communication Model

- Communication Principles

- Communication Misconceptions

Interpersonal Communication Defined

- Quantitative and Qualitative Definitions

- Personal and Impersonal Communication: A Matter of Balance

Communication Competence

- Communication Competence Defined

- Characteristics of Competent Communication

Summary

Key Terms

Activities

FEATURES

- AT WORK: COMMUNICATION AND CAREER ADVANCEMENT

- FOCUS ON RESEARCH: MAINTAINING RELATIONSHIPS THROUGH DAILY CONVERSATIONS

- FOCUS ON RESEARCH: HOW TO (NOT) ANTAGONIZE YOUR PROFESSOR: ADAPTING

E-MESSAGES

- THE DARK SIDE OF COMMUNICATION: EXCESSIVE SELF-MONITORING DISCOURAGES

INTIMACY

CHAPTER 2

Interpersonal Communication in a Changing World:

Culture and Social Networking

Interpersonal Communication in a Diverse World

Fundamentals of Culture

- Culture and Co-culture

- Intercultural Communication

- Interpersonal and Intercultural Communication

- Cultural Diff erences as Generalizations

Cultural Values and Norms

- High versus Low Context

- Individualism versus Collectivism

- Power Distance

- Uncertainty Avoidance

- Achievement versus Nurturing

Codes and Culture

- Verbal Codes

- Nonverbal Codes

- Decoding Messages

Developing Intercultural Communication Competence

- Motivation and Attitude

- Tolerance for Ambiguity

- Open-mindedness

- Knowledge and Skill

Social Media in a Changing World

Characteristics of Social Media

- Message Richness

- Synchronous Communication

Social Media and Relational Quality

Communicating Competently with Social Media

- Be Careful What You Post

- Be Considerate

Summary

Key Terms

Activities

FEATURES

- FOCUS ON RESEARCH: FITTING IN: PEOPLE WITH DISABILITIES AND ORGANIZATIONAL

CULTURES

- THE DARK SIDE OF COMMUNICATION: ALONE TOGETHER

- FOCUS ON RESEARCH: LESS CAN BE MORE: WHEN ONLINE PARTNERS MEET IN PERSON

- AT WORK: CHOOSING A COMMUNICATION CHANNEL

CHAPTER 3

Communication and the Self

Communication and the Self-Concept

- How the Self-Concept Develops

- Characteristics of the Self-Concept

- The Self-Fulfi lling Prophecy and Communication

- Changing Your Self-Concept

Presenting the Self: Communication as Identity Management

- Public and Private Selves

- Characteristics of Identity Management

- Why Manage Impressions?

- How Do We Manage Impressions?

- Identity Management and Honesty

Disclosing the Self: What to Reveal?

- Models of Self-Disclosure

- Benefi ts and Risks of Self-Disclosure

- Guidelines for Self-Disclosure

- Alternatives to Self-Disclosure

Summary

Key Terms

Activities

FEATURES

- FOCUS ON RESEARCH: BODY IMAGE AND THE PRESSURE TO BE PERFECT

- AT WORK: IDENTITY MANAGEMENT IN THE WORKPLACE

- THE DARK SIDE OF COMMUNICATION: BATTLING ADDICTIONS THROUGH SELF-DISCLOSURE

- FOCUS ON RESEARCH: DISCLOSING IDENTITY INFORMATIONOFFLINE VS. ONLINE

CHAPTER 4

Perceiving Others

The Perception Process

- Reality Is Constructed

- Steps in the Perception Process

Influences on Perception

- Physiological Influences

- Psychological Influences

- Social Influences

- Cultural Influences

Common Tendencies in Perception

- We Make Snap Judgments

- We Cling to First Impressions

- We Judge Ourselves More Charitably than We Do Others

- We Are Influenced by Our Expectations

- We Are Influenced by the Obvious

- We Assume Others Are Like Us

Synchronizing Our Perceptions

- Perception Checking

- Building Empathy

Summary

Key Terms

Activities

FEATURES

- AT WORK: SEXUAL HARASSMENT AND PERCEPTION

- FOCUS ON RESEARCH: ETHNICITY SHAPES PERCEPTIONS

- FOCUS ON RESEARCH: DOES HONESTY HURT? RECEIVERS SAY "YES," SENDERS SAY "NO"

- THE DARK SIDE OF COMMUNICATION: WHEN EMPATHY GOES OVERBOARD

PART TWO: CREATING AND RESPONDING TO MESSAGES

CHAPTER 5

Language

The Nature of Language

- Language Is Symbolic

- Language Is Rule-Governed

- Language Is Subjective

- Language and Worldview

The Impact of Language

- Naming and Identity

- Affiliation

- Power

- Sexism and Racism

Uses (and Abuses) of Language

- Precision and Vagueness

- The Language of Responsibility

- Disruptive Language

Gender and Language

- Extent of Gender Differences

- Accounting for Gender Differences

Summary

Key Terms

Activities

FEATURES

- FOCUS ON RESEARCH: "I DON'T MEAN TO ANTAGONIZE YOU, BUT"

- THE DARK SIDE OF COMMUNICATION: THE INCIVILITY OF HATE SPEECH

- AT WORK: SWEARING ON THE JOB

- FOCUS ON RESEARCH: GENDER DIFFERENCES IN INSTANT MESSAGES

CHAPTER 6

Nonverbal Communication

Nonverbal Communication Defined

Characteristics of Nonverbal Communication

- All Behavior Has Communicative Value

- Nonverbal Communication Is Primarily Relational

- Nonverbal Communication Is Ambiguous

- Nonverbal Communication Is Infl uenced by Culture and Gender

Functions of Nonverbal Communication

- Creating and Maintaining Relationships

- Regulating Interaction

- Influencing Others

- Concealing/Deceiving

- Managing Identity

Types of Nonverbal Communication

- Body Movement

- Touch

- Voice

- Distance

- Territoriality

- Time

- Physical Attractiveness

- Clothing

- Physical Environment

Summary

Key Terms

Activities

FEATURES

- FOCUS ON RESEARCH: POWER POSING

- AT WORK: TOUCH AND CAREER SUCCESS

- THE DARK SIDE OF COMMUNICATION: ACCENTS AND STIGMAS

- FOCUS ON RESEARCH: IT'S ABOUT TIME: THE COSTS OF DELAYED RESPONSES

CHAPTER 7

Listening: Receiving and Responding

The Nature of Listening

- The Importance of Listening

- Listening Defined

- Reasons for Listening

The Challenge of Listening

- Listening Is Not Easy

- All Listeners Do Not Receive the Same Message

- Poor Listening Habits

Components of Listening

- Hearing

- Attending

- Understanding

- Remembering

- Responding

Types of Listening Responses

- Silent Listening

- Questioning

- Paraphrasing

- Empathizing

- Supporting

- Analyzing

- Evaluating

- Advising

- Which Style to Use?

Summary

Key Terms

Activities

FEATURES

- AT WORK: LISTENING ON THE JOB

- FOCUS ON RESEARCH: DIVIDED ATTENTION: PHONING WHILE DRIVING

- THE DARK SIDE OF COMMUNICATION: HEARING LOSS AND RELATIONAL STRESS

- FOCUS ON RESEARCH: BLOGGING AS SOCIAL SUPPORT FOR THE MORBIDLY OBESE

CHAPTER 8

Emotions

What Are Emotions?

- Physiological Changes

- Nonverbal Reactions

- Cognitive Interpretations

- Verbal Expression

Influences on Emotional Expression\'02000

- Personality

- Culture

- Gender

- Social Conventions and Roles

- Fear of Self-Disclosure

- Emotional Contagion

Guidelines for Expressing Emotions

- Recognize Your Feelings

- Choose the Best Language

- Share Multiple Feelings

- Recognize the Diff erence between Feeling and Acting

- Accept Responsibility for Your Feelings

- Choose the Best Time and Place to Express Your Feelings

Managing Difficult Emotions

- Facilitative and Debilitative Emotions

- Thoughts Cause Feelings

- Irrational Thinking and Debilitative Emotions

- Minimizing Debilitative Emotions

Summary

Key Terms

Activities

FEATURES

- FOCUS ON RESEARCH: EMOTING UNDER THE INFLUENCE

- FOCUS ON RESEARCH: SAYING "I LOVE YOU": DIFFERENT CULTURES, DIFFERENT RULES

- AT WORK: EMOTION LABOR ON THE JOB

- THE DARK SIDE OF COMMUNICATION: WHEN JEALOUSY REARS ITS HEAD

PART THREE: DIMENSIONS OF INTERPERSONAL RELATIONSHIPS

CHAPTER 9

Dynamics of Interpersonal Relationships

Why We Form Relationships

- Appearance

- Similarity

- Complementarity

- Rewards

- Competency

- Proximity

- Disclosure

Communication and Relational Dynamics

- Developmental Models of Interpersonal Relationships

- Dialectical Perspectives on Relational Dynamics

Communicating About Relationships

- Content and Relational Messages

- Expression of Relational Messages

Repairing Damaged Relationships

- Types of Relational Transgressions

- Strategies for Relational Repair

- Forgiving Transgressions

Summary

Key Terms

Activities

FEATURES

- AT WORK: SOCIAL CAPITAL AND CAREER ADVANCEMENT

- THE DARK SIDE OF COMMUNICATION: ABUSING THOSE WHO DISCLOSE

- FOCUS ON RESEARCH: OPENING LINES: INITIATING ROMANTIC RELATIONSHIPS

- FOCUS ON RESEARCH: REEL TO REAL?: RELATIONAL COMMUNICATION IN ROMANTIC

COMEDIES

CHAPTER 10

Communication Climate

What Is Communication Climate?

How Communication Climates Develop

- Levels of Message Confirmation

- Defensiveness

- Climate Patterns

Creating Positive Climates

- Reducing Defensiveness

- Offering Constructive Criticism

Transforming Negative Climates

- Seek More Information

- Agree with the Critic

Summary

Key Terms

Activities

FEATURES

- AT WORK: TAKE THIS JOB AND LOVE IT

- THE DARK SIDE OF COMMUNICATION: CYBERBULLYING: ELECTRONIC CHARACTER

ASSASSINATION

- FOCUS ON RESEARCH: SAVING FACE WHILE DELIVERING BAD NEWS

CHAPTER 11

Managing Conflict

What Is Conflict?

- Expressed Struggle

- Perceived Incompatible Goals

- Perceived Scarce Resources

- Interdependence

- Inevitability

Functional and Dysfunctional Conflicts

- Integration versus Polarization

- Cooperation versus Opposition

- Confirmation versus Disconfirmation

- Agreement versus Coercion

- De-escalation versus Escalation

- Focusing versus Drifting

- Foresight versus Shortsightedness

- Positive versus Negative Results

Conflict Styles

- Avoidance (Lose-Lose)

- Accommodation (Lose-Win)

- Competition (Win-Lose)

- Compromise (Negotiated Lose-Lose)

- Collaboration (Win-Win)

- Which Style to Use?

Conflict in Relational Systems

- Complementary, Symmetrical, and Parallel Styles

- Toxic Conflict: The "Four Horsemen"

- Conflict Rituals

Variables in Conflict Styles

- Gender

- Culture

Conflict Management in Practice

Summary

Key Terms

Activities

FEATURES

- AT WORK: THIRD-PARTY DISPUTE RESOLUTION

- THE DARK SIDE OF COMMUNICATION: WHEN SILENCE ISN'T GOLDEN

- FOCUS ON RESEARCH: ATTACHMENT STYLES AND RELATIONAL CONFLICT

- FOCUS ON RESEARCH: SELF-FULFILLING PROPHECIES SHAPE CONFLICT OUTCOMES

CHAPTER 12

Interpersonal Contexts: Friends, Family, and Intimate Relationships

Communication in Friendships

- Types of Friendships

- Friendships, Gender, and Communication

- Communication in Successful Friendships

Communication in the Family

- Creating the Family Through Communication

- Patterns of Family Communication

- Types of Family Relationships

- Effective Communication in Families

Communication in Intimate Relationships

- Dimensions of Intimacy

- Gender and Intimacy

- Culture and Intimacy

- Social Media and Intimacy

- Commitment in Intimate Relationships

- Maintaining Intimate Relationships

Summary

Key Terms

Activities

FEATURES

- AT WORK: CAN WOMEN BE COWORKERS AND FRIENDS

- FOCUS ON RESEARCH: FRIENDS WITH BENEFITS: THE COMMUNICATION CHALLENGES OF NOT-SO-CASUAL SEX

- THE DARK SIDE OF COMMUNICATION: VIRTUALLY UNFAITHFUL: EMOTIONAL INFIDELITY IN

CYBERSPACE

- FOCUS ON RESEARCH: MAINTAINING MARRIAGES THROUGH FLIRTING

GLOSSARY

REFERENCES

CREDITS

AUTHOR INDEX

SUBJECT INDEX

Product Details

ISBN:
9780199827428
Subtitle:
The Process of Interpersonal Communication
Publisher:
Oxford University Press
Author:
Rosenfeld, Lawrence B.
Author:
Adler, Ronald
Author:
Adler, Ronald B.
Author:
Proctor II, Russell F.
Author:
Rosenfeld, Lawrence
Author:
Russell F. Proctor II
Author:
Proctor, Russell
Subject:
Communication
Subject:
Communication | Speech Communication | Interpersonal Communication
Subject:
Intercultural Communications-General
Publication Date:
20120113
Binding:
Paperback
Language:
English
Pages:
528
Dimensions:
8 x 9.9 x 0.9 in 2.1 lb

Related Subjects

Business » Communication
Health and Self-Help » Psychology » General
History and Social Science » Intercultural Communications » General
Textbooks » General

Interplay: The Process of Interpersonal Communication
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