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The Practice of System and Network Administrationby Thomas A. Limoncelli
Synopses & Reviews
The first edition of The Practice of System and Network Administration introduced a generation of system and network administrators to a modern IT methodology. Whether you use Linux, Unix, or Windows, this newly revised edition describes the essential practices previously handed down only from mentor to protégé. This wonderfully lucid, often funny cornucopia of information introduces beginners to advanced frameworks valuable for their entire career, yet is structured to help even the most advanced experts through difficult projects.
The book's four major sections build your knowledge with the foundational elements of system administration. These sections guide you through better techniques for upgrades and change management, catalog best practices for IT services, and explore various management topics. Chapters are divided into The Basics and The Icing. When you get the Basics right it makes every other aspect of the job easier--such as automating the right things first. The Icing sections contain all the powerful things that can be done on top of the basics to wow customers and managers.
Inside, you'll find advice on topics such as
It's no wonder the first edition received Usenix SAGE's 2005 Outstanding Achievement Award!
This eagerly anticipated second edition updates this time-proven classic:
Book News Annotation:
Rather than supplying a set of narrow how-to solutions to particular problems, the goal of this guide is to provide novice and experienced system administrators with a framework for thinking about system administration problems regardless of operating system, brand of computer, or type of environment. Limoncelli, a system and network administrator at Google, introduces foundations of IT infrastructure, then covers change processes, provision of seven basic services, and management practices. Chapters are divided into sections on the basics and "the icing," cool tricks to wow customers and managers. Examples are mainly from medium or large sites, and are usually generic; where they are operating-system specific, it is usually UNIX or Windows. This second edition reflects changes in the field since the first edition was published in 2000, and includes new chapters on documentation, data storage, and web services. Annotation ©2007 Book News, Inc., Portland, OR (booknews.com)
Five years ago, The Practice of System and Network Administration set the industry standard for the best practices of system and network administration, independent of specific platforms or technologies. In this long-awaited update, the authors again draw on their extensive personal experience to share the six key principles of site design and support practices: simplicity, clarity, generality, automation, communication, and basics first. In addition to discussing system administrators' major areas of responsibility within the context of these principles, they tackle the soft skills necessary for today' s workplace.
Inside, you' ll find advice on topics such asThe key elements your networks/systems need that will make all other services run betterBuilding and running reliable, scalable services, including email, printing, and remote accessCreating and enforcing security policies Upgrading thousands of hosts without creating havocPlanning for and performing flawless scheduled maintenance windowsManaging superior helpdesks, customer care, and avoiding the temporary fix trapBuilding data centers that prevent problemsDesigning networks for speed and reliabilityEmail scaling and security issuesWhy building a backup system isn' t about backupsMonitoring what you have and predicting what you will needHow to stay technical and how not to be pushed into managementReal-world technical management issues, including morale, organization building, coaching, maintaining positive visibility, and communicating with nontechnical managementPersonal skill techniques, including secrets for getting more done each day, dealing with less-technical people, ethical dilemmas, managingyour boss, and loving your jobSystem administration salary negotiation tips
In addition to extensive updates to this time-proven content, this edition has also been reorganized so you can better find what you need. Chapters have been regrouped according to introductory material, foundation elements, change processes, common service offerings, and management practices.
Readers will also find new topics, includingForensicsAutomationWeb servicesData storageDocumentationNew operation systems
Chapters are divided into The Basics and The Icing. The Basics are those key elements that, when done right, make every other aspect of the job easier--such as starting all new hosts with the same configuration and picking the right things to automate first. The Icing sections contain all those powerful things that can be done on top of the basics to wow customers and managers.
About the Author
Thomas A. Limoncelli is a noted system and network administrator employed at Google. He speaks at conferences worldwide on a variety of topics.
Christina J. Hogan has more than ten years' system administration experience. She now works at the BMW Sauber F1 team as an aerodynamicist.
Strata R. Chalup is a twenty-year veteran of system administration and technical project management. She is the founder of Virtual.Net, Inc.
Table of Contents
About the Authors xxxvii
Part I: Getting Started 1
Chapter 1: What to Do When . . . 3
Chapter 2: Climb Out of the Hole 27
Part II: Foundation Elements 39
Chapter 3: Workstations 41
Chapter 4: Servers 69
Chapter 5: Services 95
Chapter 6: Data Centers 129
Chapter 7: Networks 187
Chapter 8: Namespaces 223
Chapter 9: Documentation 241
Chapter 10: Disaster Recovery and Data Integrity 261
Chapter 11: Security Policy 271
Chapter 12: Ethics 323
Chapter 13: Helpdesks 343
Chapter 14: Customer Care 363
Part III: Change Processes 389
Chapter 15: Debugging 391
Chapter 16: Fixing Things Once 405
Chapter 17: Change Management 415
Chapter 18: Server Upgrades 435
Chapter 19: Service Conversions 457
Chapter 20: Maintenance Windows 473
Chapter 21: Centralization and Decentralization 501
Part IV: Providing Services 521
Chapter 22: Service Monitoring 523
Chapter 23: Email Service 543
Chapter 24: Print Service 565
Chapter 25: Data Storage 583
Chapter 26: Backup and Restore 619
Chapter 27: Remote Access Service 653
Chapter 28: Software Depot Service 667
Chapter 29: Web Services 689
Part V: Management Practices 725
Chapter 30: Organizational Structures 727
Chapter 31: Perception and Visibility 751
Chapter 32: Being Happy 777
Chapter 33: A Guide for Technical Managers 819
Chapter 34: A Guide for Nontechnical Managers 853
Chapter 35: Hiring System Administrators 871
Chapter 36: Firing System Administrators 899
Appendix A: The Many Roles of a System Administrator 913
Appendix B: Acronyms 939
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