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    Children and Other Wild Animals

    Brian Doyle 9780870717543

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Remarkable Service (2ND 09 - Old Edition)

by

Remarkable Service (2ND 09 - Old Edition) Cover

 

Synopses & Reviews

Publisher Comments:

The ultimate guide to service that keeps customers coming back

In today's competitive restaurant world, consistent, high-quality service is a prerequisite for success. Remarkable ServiceSM is the authoritative reference on service in all types of food service establishments, from casual eateries and outdoor cafés to upscale restaurants and catering operations. Written by The Culinary Institute of America, which has been hailed by Time magazine as "the nation's most influential training school for cooks," it shares the knowledge and techniques necessary to exceed guest expectations through every part of the dining experience.

Featuring inspiring and informative photography and illuminating sidebars throughout, the new edition of this indispensable guide includes updated industry standards for food, beverage, and wine service, as well as hygiene and food safety. It also provides enhanced coverage of topics such as tableside cookery and hiring new service staff.

Filled with invaluable real-life examples and important dos and don'ts, this book gives both new and experienced servers and their managers the skills, confidence, and flexibility to offer the kind of service that makes guests feel comfortable, makes dining out enjoyable, and creates customer loyalty—in other words, Remarkable Service.

Topics include:

  • Casual dining
  • Reservations, greeting, and seating

  • Classic and modern styles of table service

  • Wine service

  • Money handling

  • Service challenges––what to do when things go wrong

  • Front-of-the-house safety and sanitation

Synopsis:

As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong.

Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.

About the Author

Founded in 1946, The Culinary Institute of America is an independent, not-for-profit college offering bachelor's and associate degrees, as well as certificate programs, in either culinary arts or baking and pastry arts. A network of more than 37,000 alumni in foodservice and hospitality has helped the CIA earn its reputation as the world's premier culinary college. Visit the CIA online at www.ciachef.edu.

Table of Contents

FOREWORD.

CHAPTER 1 The Principles of Remarkable Service.

CHAPTER 2 The History and Traditions of Professional Table Service.

CHAPTER 3 Styles of Table Service.

CHAPTER 4 Reservations, Greeting, and Seating the Guest.

CHAPTER 5 Preparing and Setting Up for Service.

CHAPTER 6 Serving Guests.

CHAPTER 7 Beverage Service.

CHAPTER 8 Wine Service.

CHAPTER 9 Banquet Service for Special Functions.

CHAPTER 10 Tableside Service.

CHAPTER 11 A Clean and Safe Dining Room.

APPENDIX.

Product Details

ISBN:
9780470197400
Subtitle:
A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
Author:
The Culinary Institute Of America
Author:
The Culinary Institute of America
Author:
The Culinary Institute of America (CIA)
Publisher:
Wiley
Subject:
Methods - Professional
Subject:
Professional
Subject:
restaurant service
Subject:
Restaurant management
Subject:
Hospitality
Subject:
hospitality and restaurant management
Subject:
restaurant hospitality
Subject:
Hospitality industry
Subject:
hospitality careers
Subject:
hospitality jobs
Subject:
managing a restaurant
Subject:
customer experience
Subject:
Customer Service
Subject:
customer orientation
Subject:
waitstaff
Subject:
waitstaff training
Subject:
waitstaff hiring
Subject:
Food service management
Subject:
Industries - Hospitality, Travel & Tourism
Subject:
Business Writing
Subject:
Restaurant & Food Service Management
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Subject:
service, restaurant service, restaurant management, hospitality, hospitality and restaurant management, restaurant hospitality, hospitality industry, hospitality careers, hospitality jobs, managing a restaurant, customer experience, customer service, cust
Copyright:
Publication Date:
February 2009
Binding:
Electronic book text in proprietary or open standard format
Grade Level:
General/trade
Language:
English
Illustrations:
Y
Pages:
304
Dimensions:
9.00x7.40x.70 in. 1.30 lbs.

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Remarkable Service (2ND 09 - Old Edition) Used Trade Paper
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$15.00 In Stock
Product details 304 pages John Wiley & Sons - English 9780470197400 Reviews:
"Synopsis" by , As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges—what to do when things go wrong.

Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.

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