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9 Local Warehouse Self Help- General

This title in other editions

How to Disagree Without Being Disagreeable

by

How to Disagree Without Being Disagreeable Cover

ISBN13: 9780471157052
ISBN10: 0471157058
All Product Details

 

Synopses & Reviews

Publisher Comments:

As bestselling author Suzette Haden Elgin proves, you don't have to live your life on red alert. With her Gentle Art of Verbal Self-Defense techniques, you'll be able to respond clearly to hostile comments from others—or deliver necessary negative messages of your own—without sacrificing your dignity or principles. You'll learn to:
  • Keep domestic disagreements from escalating
  • Deliver criticism to coworkers, employers, or employees
  • Handle aggressive, negative comments about race, politics, or religion
  • Provide discipline without increasing hostility
  • Use language that reduces tension and creates rapport in every situation

Description:

Includes bibliographical references (p. 171-181) and index.

About the Author

Suzette Haden Elgin, Ph.D., is the founder of the Ozark Center for Language Studies, near Huntsville, Arkansas. She is nationally recognized for her seminars and public speaking and is the author of ten books on the Gentle Art of Verbal Self-Defense, including Genderspeak, You Can't Say That to Me!, The Gentle Art of Communicating with Kids and Try to Feel It My Way (all published by Wiley)

Table of Contents

OVERVIEW.

Is Hostile Language Bad?

Is Hostile Language Necessary?

LAYING THE FOUNDATION.

Detachment.

Listening.

Metaphors.

TECHNIQUES.

Using the Satir Modes.

Using Presuppositions.

Managing the Verbal Attack Patterns.

Reducing Tension, Increasing Rapport.

Conclusion.

References and Bibliography.

Index.

What Our Readers Are Saying

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Average customer rating based on 1 comment:

becca9329, September 11, 2013 (view all comments by becca9329)
I have always wanted to find a book like this, since confrontation is sometimes inevitable, yet I don't want to hurt anyone's feelings.
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Product Details

ISBN:
9780471157052
Author:
Elgin, Suzette Haden
Publisher:
John Wiley & Sons
Location:
New York :
Subject:
General
Subject:
Communication
Subject:
Conflict Resolution
Subject:
Interpersonal communication
Subject:
Verbal self-defense
Subject:
Interpersonal conflict
Subject:
Communication Studies
Subject:
Self-Help : General
Subject:
General Self-Help
Copyright:
Series Volume:
25
Publication Date:
January 1997
Binding:
TRADE PAPER
Grade Level:
General/trade
Language:
English
Illustrations:
Yes
Pages:
208
Dimensions:
9.02x6.00x.55 in. .56 lbs.

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Related Subjects

Business » Communication
Health and Self-Help » Psychology » General
Health and Self-Help » Self-Help » Communication
Health and Self-Help » Self-Help » General
History and Social Science » Intercultural Communications » General

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