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System Center Service Manager 2010 Unleashed (Unleashed)

by

System Center Service Manager 2010 Unleashed (Unleashed) Cover

 

Synopses & Reviews

Publisher Comments:

System Center Service Manager 2010 offers enterprises a complete, integrated platform for adopting and automating service management best practices, such as those found in ITIL and Microsoft Operations Framework (MOF). Now, there’s a comprehensive, independent reference and technical guide to this powerful product.

 

A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals quickly plan, design, implement, and use Service Manager 2010. After introducing the product and its relationship with the rest of Microsoft’s System Center suite, the authors present authoritative coverage of Service Manager’s capabilities for incident and problem resolution, change control, configuration management, and compliance. Readers will also find expert guidance for integrating Service Manager with related Microsoft technologies.

 

This book is an indispensable resource for every IT professional planning, installing, deploying, and/or administering Service Manager, including ITIL, MOF, and other IT consultants; system administrators; and developers creating customized solutions.

 

• Understand Service Manager’s architecture and components

• Discover how Service Manager supports ITIL and MOF processes

• Accurately scope and specify your implementation to reflect organizational needs

• Plan to provide redundancy, ensure scalability, and support virtualization

• Design, deploy, and maintain Service Manager with security in mind

• Use Service Manager’s consoles and portals to provide the right resources to each user

• Create complete service maps with Service Manager’s business services

• Fully automate incident management and ticketing

• Implement best processes for identifying and addressing root causes of problems

• Systematically manage the life cycle of changes

• Use Service Manager to strengthen governance, risk management, and compliance

• Customize Service Manager’s data layer, workflows, and presentation layer

• Use management packs to simplify service desk customization

• Make the most of Service Manager’s reporting and dashboards

 

Book News Annotation:

This guide to Microsoft's System Center Service Manager 2010, a server tool and new incarnation of the deprecated Service Desk product, provides detailed instructions for IT process managers in the implementation of this integrated incident and change management tool set. Beginning with an overview of service management concepts, the volume covers such topics as designing and implementing service manager configurations, business services, incident management, problem reporting and management, IT management, governance and compliance, security and customization, and custom report building. Chapters include numerous illustrations and screen shots and access to additional online resources, including sample files and source code, is provided. The authors of this work are certified Microsoft MVPs. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)

Synopsis:

This is the only comprehensive reference and technical guide to Microsoft System Center Service Manager 2010. A team of expert authors offers step-by-step coverage of related topics in every feature area, structured to help IT professionals quickly deploy Service Manager 2010 in ways that are fully optimized for their requirements. After introducing the product and explaining its relationship with the rest of Microsoft's System Center suite, this book thoroughly covers planning, design, and implementation. The authors present practical guidance on integrating Service Manager with the rest of Microsoft System Center and other closely related products and technologies. They also offer detailed coverage of each product feature set that administrators need to understand and manage. The first book on Service Manager 2010, System Center Service Manager 2010 Unleashed joins Sams' market-leading series of books on Microsoft's System Center product suite: books that have achieved go-to status amongst IT implementers and administrators worldwide.

About the Author

Kerrie Meyler, MVP, lead author of System Center Opalis 6.3 Unleashed, is a consultant, trainer, and former Microsoft product evangelist. Alexandre Verkinderen, MVP, Managing Principal Consultant, Infront Consulting Europe, is an ITIL-certified engineer specializing in System Center. Anders Bengtsson, MVP, Senior Premier Field Engineer for Microsoft, consults on System Center. Patrik Sundqvist co-owns Gridpro, a leading developer of add-on products for Service Manager. David Pultorak, owner of the ITIL/MOF IT service management consultancy Pultorak and Associates, co-authored IT Business Management: Solutions from SAP - A Pocket Guide.

Table of Contents

Foreword

Introduction

 

Part I          Service Manager Overview and Concepts

1      Service Management Basics

2      Service Manager 2010 Overview

3      MOF, ITIL, and Service Manager

4      Looking Inside Service Manager

 

Part II        Planning and Installation

5      Designing Service Manager

6      Planning Complex Configurations

7      Installing Service Manager 2010

 

Part III      Service Manager Operations

8      Using Service Manager

9      Business Services

10    Incident Management

11    Problem Management

12    Change Management

13    IT Management - Governance, Risk Management, and Compliance

 

Part IV       Administering Service Manager

14    Notification

15    Service Manager Security

 

Part V         Beyond Service Manager

16    Planning Your Customization

17    Management Packs

18    Customizing Service Manager

19    Advanced Customization Scenarios

20    Reports, Dashboards, and Data Analysis

 

Part IV       Appendixes

A      Reference URLs

B      Available Online

Index

Product Details

ISBN:
9780672334368
Author:
Meyler, Kerrie
Publisher:
Sams
Author:
Verkinderen, Alexandre
Author:
Bengtsson, Anders
Author:
Pultorak, David
Author:
Sundqvist, Patrik
Subject:
Server Computing
Subject:
Database-Client Server
Copyright:
Edition Description:
Trade paper
Series:
Unleashed
Publication Date:
20110804
Binding:
TRADE PAPER
Language:
English
Pages:
768
Dimensions:
9 x 7 x 1.578 in 1164 gr

Related Subjects

Computers and Internet » Database » Client Server
Computers and Internet » Internet » Servers
Computers and Internet » Networking » General
Computers and Internet » Operating Systems » Microsoft Windows » Server Applications
Religion » Comparative Religion » General
Science and Mathematics » Mathematics » General

System Center Service Manager 2010 Unleashed (Unleashed) New Trade Paper
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Product details 768 pages Sams - English 9780672334368 Reviews:
"Synopsis" by , This is the only comprehensive reference and technical guide to Microsoft System Center Service Manager 2010. A team of expert authors offers step-by-step coverage of related topics in every feature area, structured to help IT professionals quickly deploy Service Manager 2010 in ways that are fully optimized for their requirements. After introducing the product and explaining its relationship with the rest of Microsoft's System Center suite, this book thoroughly covers planning, design, and implementation. The authors present practical guidance on integrating Service Manager with the rest of Microsoft System Center and other closely related products and technologies. They also offer detailed coverage of each product feature set that administrators need to understand and manage. The first book on Service Manager 2010, System Center Service Manager 2010 Unleashed joins Sams' market-leading series of books on Microsoft's System Center product suite: books that have achieved go-to status amongst IT implementers and administrators worldwide.
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