Mega Dose

Special Offers see all

Enter to WIN a $100 Credit

Subscribe to
for a chance to win.
Privacy Policy

Tour our stores

    Recently Viewed clear list

    Interviews | September 2, 2014

    Jill Owens: IMG David Mitchell: The Interview

    David Mitchell's newest mind-bending, time-skipping novel may be his most accomplished work yet. Written in six sections, one per decade, The Bone... Continue »

Qualifying orders ship free.
New Hardcover
Ships in 1 to 3 days
Add to Wishlist
available for shipping or prepaid pickup only
Available for In-store Pickup
in 7 to 12 days
Qty Store Section
2 Remote Warehouse Health and Medicine- Professional Medical Reference

More copies of this ISBN

Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies (Book Only)


Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies (Book Only) Cover


Synopses & Reviews

Publisher Comments:

In today's dynamic health care environment, medical assistants are playing an increasingly important role. DELMAR'S COMPREHENSIVE MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Fifth Edition, helps you gain the knowledge and skills needed to succeed in this rewarding, rapidly growing field. Known for its thorough coverage, extensive technical detail, and accurate, up-to-date content, this proven book covers clinical tasks such as taking patients' medical histories, recording vital signs, explaining procedures, and assisting care providers during exams, as well as administrative duties including managing patient information, electronic medical records (EMR), insurance documentation, billing, and bookkeeping. In addition, chapter material and learning objectives are clearly mapped to ABHES, CAAHEP, and MAERB competencies, with an increased focus on professionalism and personal effectiveness, to help you hone practical, real-world skills and prepare for certification. The guide also supports effective learning with a variety of online resources to help you make the most of your study time, including interactive quizzes for self-assessment and the popular Critical Thinking Challenge application.

About the Author

Wilburta (Billie) Q. Lindh, CMA (AAMA), holds professor emerita status at Highline Community College in Des Moines, Washington, where she served as director and consultant to the Medical Assistant Program. During her tenure at the college, she received the Outstanding Faculty Member of the Year award for 2000. Lindh is a member of the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and has lectured at AAMA seminars and conducted in-service workshops on various topics throughout the country. She is a coauthor of respected textbooks on medical assisting, radiology, and ophthalmology, as well as the medical assistant chapter in the GUIDE TO CAREERS IN THE HEALTH PROFESSIONS. Marilyn S. Pooler, RN, MEd, RMA(AMT), is a Professor in the Medical Assisting Department at Springfield Technical Community College, Springfield, Massachusetts. Marilyn has taught at Springfield for twenty years and previously served as chair of the Medical Assisting Department. She is on the certifying board of the AAMA task force for test construction and is a member of the executive board of the New England Association of Allied Health Educators. She is also a site surveyor for AAMA, reviewing medical assisting programs at schools and colleges seeking accreditation. Formerly Dean of Business and Allied Health, Lake Washington Technical College, Kirkland, WA Co-Author of three additional texts for use with allied health professionals Member of SeaTac American Association of Medical Assistants Past President of Lake Washington College Foundation. You can find me on Facebook. Barbara M. Dahl, CMA (AAMA), CPC, served as a faculty member and coordinator of the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for 20 years. She continues to be an active member of several professional organizations, including the Whatcom County Chapter of Medical Assistants, the Washington State Society of Medical Assistants, the American Association of Medical Assistants (AAMA), and the Washington State Medical Assisting Educators. Dahl is also actively involved in medical management and personnel consulting, curriculum development, and program accreditation advising, as well as advocating for medical assistants to enjoy the right to practice in Washington. Julie A. Morris, RN, BSN, CBCS, CCMA, CMAA entered the field of medicine as a phlebotomist at the age of 16. She obtained a Bachelor of Science in Nursing degree from Jacksonville State University. In her three plus decades in health care she has experienced multiple facets of the profession including intensive care, cardiac cath lab, surgical nursing, and owning a home infusion company. She entered the education field in 2009 and served as an Allied Health Program director for a large student population. Teaching has always been her passion. She has taught adult learners in critical care, medical assisting, and medical billing and coding. Ms. Morris is also a Subject Matter Expert, as well as a co-author, for Delmar, Cengage Learning. She is currently the Director of Career Services for Medtech College, placing allied health professionals in Atlanta, GA.

Table of Contents

Section I: GENERAL PROCEDURES. Unit 1: Introduction to Medical Assisting and Health Professions. 1. The Medical Assisting Profession. 2. Health Care Settings and the Health Care Team. 3. History of Medicine. Unit 2: The Therapeutic Approach. 4. Coping Skills for the Medical Assistant. 5. Therapeutic Communication Skills. 6. The Therapeutic Approach to the Patient with a Life-Threatening Illness. Unit 3: Responsible Medical Practice. 7. Legal Considerations. 8. Ethical Considerations. 9. Emergency Procedures and First Aid. Section II: ADMINISTRATIVE PROCEDURES. Unit 4. Integrated Administrative Procedures. 10. Creating the Facility Environment. 11. Computers in the Ambulatory Care Setting. 12. Telecommunications. 13. Patient Scheduling. 14. Medical Records Management. 15. Written Communications. 16. Medical. Unit 5: Managing Facility Finances. 17. Medical Insurance. 18. Medical Insurance Coding. 19. Daily Financial Practices. 20. Billing and Collections. 21. Accounting Practices. Section III: CLINICAL PROCEDURES. Unit 6: Integrated Clinical Procedures. 22. Infection Control and Medical Asepsis. 23. The Patient History and Documentation. 24. Vital Signs and Measurements. 25. The Physical Examination. Unit 7: Assisting with Specialty Examinations and Procedures. 26. Obstetrics and Gynecology. 27. Pediatrics. 28. Male Reproductive System. 29. Gerontology. 30. Examinations and Procedures of Body Systems. Unit 8: Advanced Techniques and Procedures. 31. Assisting with Office/Ambulatory Surgery. 32. Diagnostic Imaging. 33. Rehabilitation and Therapeutic Modalities. 34. Nutrition in Health and Disease. 35. Basic Pharmacology. 36. Calculation of Medication Dosage and Medication Administration. 37. Electrocardiography. Unit 9: Laboratory Procedures. 38. Regulatory Guidelines for Safety and Quality in the Medical Laboratory. 39. Introduction to the Medical Laboratory. 40. Phlebotomy: Venipuncture and Capillary Puncture. 41. Hematology. 42. Urinalysis. 43. Basic Microbiology. 44. Specialty Laboratory Tests. Section IV: PROFESSIONAL PROCEDURES. Unit 10: Office and Human Resources Management. 45. The Medical Assistant as Office Manager. 46. The Medical Assistant as Human Resources Manager. Unit 11: Entry into the Profession. 47. Preparing for Medical Assisting Credentials. 48. Employment Strategies. Appendix A: Common Medical Abbreviations and Symbols. Appendix B: Top 200 Brand Drugs for 2011 by Number of U.S. Prescriptions Dispensed. Appendix C: Occupational Analysis of the CMA (AAMA). Appendix D: Medical Assisting Task List. Appendix E: Software Support: The Critical Thinking Challenge and Medical Office. Simulation Software. Glossary of Terms. Glosario de Terminos. Index.

Product Details

Lindh, Wilburta Q.
Cengage Learning
Tamparo, Carol D.
Huckaby, Julie
Morris, Julie
Pooler, Marilyn
Dahl, Barbara M.
Nursing - General
Health and Medicine-Professional Medical Reference
Publication Date:

Related Subjects

Health and Self-Help » Health and Medicine » Medical Specialties
Health and Self-Help » Health and Medicine » Nursing
Health and Self-Help » Health and Medicine » Professional Medical Reference

Delmar's Comprehensive Medical Assisting: Administrative and Clinical Competencies (Book Only) New Hardcover
0 stars - 0 reviews
$106.95 In Stock
Product details 1616 pages Cengage Learning - English 9781133602835 Reviews:
  • back to top


Powell's City of Books is an independent bookstore in Portland, Oregon, that fills a whole city block with more than a million new, used, and out of print books. Shop those shelves — plus literally millions more books, DVDs, and gifts — here at