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Original Essays | September 18, 2014

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8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a New Partnership with I.T.


8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a New Partnership with I.T. Cover


Synopses & Reviews

Publisher Comments:

Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It's frustrating!

How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers.

Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do.

Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth,' and assuming accountability for IT just as you've done for management of your firm's financial and human resources.

Brutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: it's a deeper understanding of human behavior, including how to apply your leadership skills to the world of IT.

Book News Annotation:

Cramm, who has a Harvard Business Review blog on this topic, does a terrific job of pinpointing the essentials of what makes the relationship between the business leader and IT leader work well, focusing on teaching business leaders how to get the IT they need. She highlights how IT providers think and what they need as well, so that the business reader will gain an understanding of the process and thereby avoid the frustration too often experienced in this critical relationship. Annotation ©2010 Book News, Inc., Portland, OR (

About the Author

Susan Cramm is Founder and President of Valuedance and a recognized industry expert on information technology leadership. She has consulted to executives from a number of Fortune 500 companies, including Toyota, Novartis, Whole Foods Markets, and Sony. She is an award-winning writer and author of the Harvard Business Review blog “Have IT Your Way.”

Table of Contents


1. Service or Control

2. Results or Relationships

3. Tactics or Strategy

4. Expense or Investment

5. Quick or Quality

6. Customization or Standardization

7. Innovation or Bureaucracy

8. Great or Good

Product Details

Cramm, Susan
Harvard Business School Press
Management - General
Management Information Systems
Business enterprises -- Computer networks.
Computer Science
Information technology
Edition Description:
Trade Paper
Publication Date:
8.25 x 5.5 in 7.4 oz

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Related Subjects

Business » High Tech Management
Business » Human Resource Management
Business » Management
Computers and Internet » Database » Applications
Computers and Internet » Internet » Information

8 Things We Hate about I.T.: How to Move Beyond the Frustrations to Form a New Partnership with I.T. New Trade Paper
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