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Gemba Walks for Service Excellence: The Step-By-Step Guide for Identifying Service Delighters

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Gemba Walks for Service Excellence: The Step-By-Step Guide for Identifying Service Delighters Cover

 

Product Details

ISBN:
9781439886748
Author:
Petruska, Robert
Publisher:
Productivity Press
Subject:
Industrial and Control Engineering-General
Publication Date:
20120631
Binding:
TRADE PAPER
Language:
English

Related Subjects

Business » Customer Service
Business » General
Business » Quality and Total Quality Management TQM
Engineering » Engineering » General Engineering
Engineering » Industrial and Control Engineering » General
Reference » Science Reference » Technology

Gemba Walks for Service Excellence: The Step-By-Step Guide for Identifying Service Delighters New Trade Paper
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