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On Order $103.25
New Hardcover
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Insuring Qualityhow to Improve Quality, Compliance, Customer Service, and Ethicsin the Insurance Indby Hedy Abromovitz
Synopses & ReviewsPublisher Comments:How can insurance providers boost their image and increase business? Hedy and Les Abromovitz's Insuring Quality takes a hard look at the insurance industry and suggests innovative new ways of improving customer satisfaction, turbo-charging sales and polishing the tarnished image of the industry. The insurance industry has an image problem. From Woody Allen movies to greeting cards, insurance agents are ridiculed as boring, overbearing pests out to make a quick buck at someone's expense. Recent criminal investigations into some of the nation's largest insurance providers have only made the situation worse. And that's bad news for insurance professionals - for more than any other business, the insurance industry is built on trust. This book was written by insurance professionals for insurance professionals - so every example in the book is based on a real-life situation. There's no ivory tower philosophizing or impenetrable jargon; just practical advice from two veterans who have examined the true relationship between quality, ethics, and customer service. As the authors say, Insuring Quality will help your organization solve real-life problems. It's for the people in the trenches... Book News Annotation:Takes a hard look at the insurance industry and suggests new ways of
improving customer satisfaction, increasing sales, and polishing the
tarnished image of the industry. Each chapter addresses a specific
problem, based on real-life customer-service nightmares, and offers
practical solutions with a sense of humor. For insurance
professionals at every level, including agents, managers, and
customer service representatives, as well as quality management
consultants and trainers.
Annotation c. Book News, Inc., Portland, OR (booknews.com) Synopsis:Using real-life horror stories and humorous anecdotes, "Insuring Quality" points out many areas where the insurance industry has failed its customers. The book explains why the industry's image has deteriorated through the years and why insurers, as well as agents, are embroiled in litigation. The authors offer a practical and user-friendly book on how the industry can improve.
Synopsis:It's for the people in the trenches... Synopsis:How can insurance providers boost their image and increase business? Hedy and Les Abromovitz's Insuring Quality takes a hard look at the insurance industry and suggests innovative new ways of improving customer satisfaction, turbo-charging sales and polishing the tarnished image of the industry. What Our Readers Are SayingBe the first to add a comment for a chance to win!Product Details
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