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Telephone Techniques 2ND Edition

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Telephone Techniques 2ND Edition Cover

 

Synopses & Reviews

Publisher Comments:

This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.

Table of Contents

Developing Positive Telephone Communication Skill

Processing Incoming Calls

Making Calls

Managing Special Calls

Information Request

Appointment Scheduling

Complaint

Collection

Telemarketing

Customer Service

Using Equipment and Technology

Security and Safety

Using Directories and Services

Using Hold, Transfer, and Screen Options

Recording Messages

Product Details

ISBN:
9780028020112
Publisher:
Career Education
Location:
New York, N.Y. :
Author:
Maxwell, Dorothy
Author:
Neal, Dorothy A.
Author:
Maxwell, Dorothy A.
Author:
Neal, Dorothy
Subject:
Office management
Subject:
Telephone in business
Subject:
Business Communication - General
Subject:
Business Communication
Copyright:
Edition Number:
2
Series Volume:
104-788
Publication Date:
November 1997
Binding:
Paperback
Grade Level:
College/higher education:
Language:
English
Illustrations:
Yes
Pages:
152
Dimensions:
10.82x8.62x.26 in. .77 lbs.

Related Subjects

Business » Sales
Education » General
Languages » ESL » Survival

Telephone Techniques 2ND Edition
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Product details 152 pages Glencoe/McGraw-Hill - English 9780028020112 Reviews:
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