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Marketing for Hospitality and Tourism
Synopses & Reviews
Philip Kotler, one of the world's foremost authorities on marketing, along with hospitality marketing experts John Bowen and James Makens, bring their knowledge of the hospitality industry to the pages of Marketing for Hospitality and Tourism, Third Edition. The authors' understanding of the industry results in a practical text. Introductory students and experienced managers alike will find this book a useful tool, providing a strong foundation for hospitality marketing decision-making and know-how.
This book explains the how and why of everyone's role in marketing as an integral part of the hospitality operation.
The textbook's Internet site offers reinforcement of chapter material via student self-testing and contains links to key marketing and hospitality websites.
Internet links are referenced throughout the book.
Real-life industry examples are drawn from the authors' own experiences.
A mini case opens each chapter with a description of an actual company situation, which can he resolved through an understanding of the chapter's content.
Boxed marketing highlights provide practical insights into the chapter's material.
Electronic Marketing is a new chapter providing an overview of Internet, database, and direct marketing.
Internet Exercises at the end of each chapter guide the reader through the fascinating world of hospitality and tourism, marketing, and the Internet.
Full-color illustrations of hospitality businesses and advertisements enhance the presentation.
Increased number of case studies relate chapter material to the industry.
Glossary found at the end of the book provides a quick way to look up definitions, while key terms explain new terms introduced in each chapter.
This hospitality marketing book is comprehensive and innovative, managerial and practical, state-of-the-art and real-world. Easy-to-read and user-friendly, it provides examples and applications that illustrate the major decisions hospitality marketing managers face in their efforts to balance objectives and resources against needs and opportunities in today's global marketplace. An abundance of real-world examples and cases and experiential and internet exercises give users extraordinary insight into marketing situations they will actually encounter on the job. Real-world in focus, topics reflect the authors' rich combination of both teaching and international consulting experience in the hospitality and travel industries. PART 1: Understanding the Hospitality and Tourism Marketing Process–Introduces the concept of hospitality marketing and its importance. PART 2: Developing Hospitality and Tourism Marketing Opportunities and Strategies–Explains the role of consumer behavior and how it affects the marketing environment. PART 3: Developing the Hospitality and Tourism Mix–Identifies and explains strategies for promoting products and the various distribution channels. PART 4: Managing Hospitality and Tourism Marketing–Highlights the latest trends in electronic marketing, destination marketing, and planning for the future. For those with careers in hospitality, hotel, restaurant or tourism customer service or marketing.
About the Author
Philip Kotler is S. C. Johnson and Son Distinguished Professor of International Marketing at the Kellogg Graduate School of Management, Northwestern University. He received his master's degree at the University of Chicago and his Ph.D. at M.LT., both in economics. Dr. Kotler is author of Marketing Management: Analysis, Planning, Implementation, and Control (Prentice Hall), now in its tenth edition and the most widely used marketing textbook in graduate schools of business. He has authored several other successful books, and he has written over ninety articles for leading journals. He is the only three-time winner of the coveted Alpha Kappa Psi award for the best annual article in the Journal of Marketing. Dr. Kotler's numerous major honors include the Paul D: Converse Award given by the American Marketing Association to honor "outstanding contributions to science in marketing" and the Stuart Henderson Britt Award as Marketer of the Year. He was named the first recipient of two major awards: the Distinguished Marketing Educator of the Year Award given by the American Marketing Association and the Philip Kotler Award for Excellence in Health Care Marketing presented by the Academy for Health Care Services Marketing. He has also received the Charles Coolidge Parlin Award, which each year honors an outstanding leader in the field of marketing. Dr. Kotler has served as chairman of the College on Marketing of the Institute of Management Sciences (TIMS) and a director of the American Marketing Association. He has consulted with many major U.S. and foreign companies on marketing strategy.
John Bowen is Professor and Director of Graduate Studies in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas. John has received wide recognition for his teaching and research in the area of hospitality marketing, marketing strategy, and services marketing. He has won awards for both his teaching and research. John has presented marketing courses and seminars in Asia, Australia, Central America, South America, and Europe and has published over eighty articles on marketing. John is the editor of UNLV Gaming Research and Review Journal, a regional editor for the Americas of The International Journal of Contemporary Hospitality Management, and the North American Research Director for Worldwide Hospitality and Tourist Trends (WHATT). John has managed hospitality businesses at both the unit and corporate level. He currently consults with hospitality businesses on customer loyalty, database marketing, and marketing strategy. John's formal education includes a B.S. in Hotel Administration from Cornell University, an MBA and M.S. from Corpus Christi State University, and a Ph.D. in marketing from Texas A&M University. John is a Fellow of HCIMA.
James C. Makens is actively involved with the travel industry. He has conducted executive training for the Sheraton Corporation, Regent International Hotels, The Taiwan Hotel Association, and Travelodge of Australia. He has also conducted marketing seminars for tourism ministries or travel associations in Australia, New Zealand, Canada, Indonesia, Singapore, Malaysia, and many nations of Latin America. Jim serves as a consultant and has written marketing plans for travel industry companies and tourism promotion boards. Other books he has authored or coauthored include The Travel Industry and Hotel Sales and Marketing Planbook. His professional articles have appeared in The Cornell Hotel and Restaurant Administration Quarterly, The Journal of Travel Research, The Journal of Marketing, The Journal of Marketing Research, and The Journal of Applied Psychology. Dr. Makens earned an M.S., M.B.A., and Ph.D. from Michigan State University. He holds a B.S. from Colorado State University. He served as Associate Dean in the School of Travel Industry Management
Table of Contents
(NOTE: *Chapters 16 and 17 were renumbered from the 3rd edition.)
I. UNDERSTANDING THE HOSPITALITY AND TOURISM MARKETING PROCESS.
1. Introduction: Marketing for Hospitality and Tourism.
2. Service Characteristics of Hospitality and Tourism Marketing.
3. The Role of Marketing in Strategic Planning.
II. DEVELOPING HOSPITALITY AND TOURISM MARKETING OPPORTUNITIES AND STRATEGIES.
4. The Marketing Environment.
5. Marketing Information Systems and Marketing Research.
6. Consumer Markets and Consumer Buying Behavior.
7. Organizational Buyer Behavior and Group Markets.
8. Market Segmentation, Targeting, and Positioning.
III. DEVELOPING THE HOSPITALITY AND TOURISM MARKETING MIX.
9. Designing and Managing Products.
10. Internal Marketing.
11. Building Customer Loyalty through Quality.
12. Pricing Products: Pricing Considerations, Approaches and Strategy.
13. Distribution Channels.
14. Promoting Products: Communication and Promotion Policy and Advertising.
15. Promoting Products: Public Relations and Sales Promotion.
16. Professional Sales.*
IV. MANAGING HOSPITALITY AND TOURISM MARKETING.
17. Electronic Marketing: Internet Marketing, Database Marketing and Direct Marketing.*
18. Destination Marketing. 19. Next Year’s Marketing Plan.
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