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The Practice of System and Network Administration

The Practice of System and Network Administration Cover

 

Synopses & Reviews

Publisher Comments:

The first edition of The Practice of System and Network Administration introduced a generation of system and network administrators to a modern IT methodology. Whether you use Linux, Unix, or Windows, this newly revised edition describes the essential practices previously handed down only from mentor to protégé. This wonderfully lucid, often funny cornucopia of information introduces beginners to advanced frameworks valuable for their entire career, yet is structured to help even the most advanced experts through difficult projects.

The book's four major sections build your knowledge with the foundational elements of system administration. These sections guide you through better techniques for upgrades and change management, catalog best practices for IT services, and explore various management topics. Chapters are divided into The Basics and The Icing. When you get the Basics right it makes every other aspect of the job easier--such as automating the right things first. The Icing sections contain all the powerful things that can be done on top of the basics to wow customers and managers.

Inside, you'll find advice on topics such as

  • The key elements your networks and systems need in order to make all other services run better
  • Building and running reliable, scalable services, including web, storage, email, printing, and remote access
  • Creating and enforcing security policies
  • Upgrading multiple hosts at one time without creating havoc
  • Planning for and performing flawless scheduled maintenance windows
  • Managing superior helpdesks and customer care
  • Avoiding the "temporary fix" trap
  • Building data centers that improve server uptime
  • Designing networks for speed and reliability
  • Web scaling and security issues
  • Why building a backup system isn't about backups
  • Monitoring what you have and predicting what you will need
  • How technically oriented workers can maintain their job's technical focus (and avoid an unwanted management role)
  • Technical management issues, including morale, organization building, coaching, and maintaining positive visibility
  • Personal skill techniques, including secrets for getting more done each day, ethical dilemmas, managing your boss, and loving your job
  • System administration salary negotiation

It's no wonder the first edition received Usenix SAGE's 2005 Outstanding Achievement Award!

This eagerly anticipated second edition updates this time-proven classic:

  • Chapters reordered for easier navigation
  • Thousands of updates and clarifications based on reader feedback
  • Plus three entirely new chapters: Web Services, Data Storage, and Documentation

Book News Annotation:

This book describes best practices of system and network administration, independent of specific platforms or technologies. It presents a framework based on six key principles, and examines the major areas of responsibility for system administrators within the context of these principles. Chapters are organized in sections on principles, processes for change, real-life practices, and management issues. Of special interest are an appendix on the many roles of a system administrator, and lists of steps to take to correct specific situations. Chapters are divided into sections on basics and "icing," steps to take to wow customers and managers.
Annotation c. Book News, Inc., Portland, OR (booknews.com)

Synopsis:

"Your organization needs this book!"

--Peter Salus, Chief Knowledge Officer, Matrix.Net, "The Bookworm"

This book describes the best practices of system and network administration, independent of specific platforms or technologies. It features six key principles of site design and support practices: simplicity, clarity, generality, automation, communication, and basics first. It examines the major areas of responsibility for system administrators within the context of these principles. The book also discusses change management and revision control, server upgrades, maintenance windows, and service conversions. You will find experience-based advice on topics such as:

  • The key elements your networks/systems need that will make all other services run better
  • Building and running reliable, scalable services, including email, printing, and remote access
  • Creating security policies and enforcing them
  • Upgrading thousands of hosts without creating havoc
  • Planning for and performing flawless scheduled maintenance windows
  • Superior helpdesks, customer care, and avoiding the temporary fix trap
  • Building data centers that prevent problems
  • Designing networks for speed and reliability
  • Email scaling and security issues
  • Why building a backup system isn't about backups
  • Monitoring what you have and predicting what you will need
  • How to stay technical and how not to be pushed into management

And there's more! When was the last time you read a book that dealt with:

  • Real-world technical management issues, including morale, organization building, coaching, maintaining positive visibility, and communicating with nontechnical management
  • Personal skill techniques, including our secrets for getting more done each day, dealing with less technical people, ethical dilemmas, managing your boss, and loving your job
  • System administration salary negotiation tips--the first book that includes this topic!

Chapters are divided into The Basics and The Icing. The Basics are those key elements that, when done right, make every other aspect of the job easier. Things like starting all new hosts with the same configuration and picking the right things to automate first. The Icing sections contain all those powerful things that can be done on top of the basics to wow customers and managers. Do the basics first. The icing is a vision for the future that usually only comes with decades of experience.

0201702711B07232001

About the Author

Thomas A. Limoncelli is a noted system and network administrator employed at Google. He speaks at conferences worldwide on a variety of topics.

Christina J. Hogan has more than ten years' system administration experience. She now works at the BMW Sauber F1 team as an aerodynamicist.

Strata R. Chalup is a twenty-year veteran of system administration and technical project management. She is the founder of Virtual.Net, Inc.

Table of Contents

Preface xxv

Acknowledgments xxxv

About the Authors xxxvii

Part I: Getting Started 1

Chapter 1:   What to Do When . . . 3

Chapter 2:   Climb Out of the Hole 27

Part II: Foundation Elements 39

Chapter 3:   Workstations 41

Chapter 4:   Servers 69

Chapter 5:   Services 95

Chapter 6:   Data Centers 129

Chapter 7:   Networks 187

Chapter 8:   Namespaces 223

Chapter 9:   Documentation 241

Chapter 10: Disaster Recovery and Data Integrity 261

Chapter 11: Security Policy 271

Chapter 12: Ethics 323

Chapter 13: Helpdesks 343

Chapter 14: Customer Care 363

Part III: Change Processes 389

Chapter 15: Debugging 391

Chapter 16: Fixing Things Once 405

Chapter 17: Change Management 415

Chapter 18: Server Upgrades 435

Chapter 19: Service Conversions 457

Chapter 20: Maintenance Windows 473

Chapter 21: Centralization and Decentralization 501

Part IV: Providing Services 521

Chapter 22: Service Monitoring 523

Chapter 23: Email Service 543

Chapter 24: Print Service 565

Chapter 25: Data Storage 583

Chapter 26: Backup and Restore 619

Chapter 27: Remote Access Service 653

Chapter 28: Software Depot Service 667

Chapter 29: Web Services 689

Part V: Management Practices 725

Chapter 30: Organizational Structures 727

Chapter 31: Perception and Visibility 751

Chapter 32: Being Happy 777

Chapter 33: A Guide for Technical Managers 819

Chapter 34: A Guide for Nontechnical Managers 853

Chapter 35: Hiring System Administrators 871

Chapter 36: Firing System Administrators 899

Epilogue 909

Appendixes 911

Appendix A: The Many Roles of a System Administrator 913

Appendix B: Acronyms 939

Bibliography 945

Index 955

Product Details

ISBN:
9780201702712
Author:
Limoncelli, Thomas A.
Author:
Limoncelli, Tom
Author:
Hogan, Christina J.
Author:
Chalup, Strata R.
Author:
Hogan, Christine
Publisher:
Addison-Wesley Professional
Location:
Boston
Subject:
Management
Subject:
Networking - General
Subject:
Management Information Systems
Subject:
Computer networks
Subject:
Computer systems
Subject:
Computer networks -- Management.
Subject:
Operating Systems - UNIX
Subject:
Database applications
Copyright:
Edition Description:
Trade paper
Series Volume:
no. 99-31
Publication Date:
August 2001
Binding:
TRADE PAPER
Grade Level:
Professional and scholarly
Language:
English
Illustrations:
Yes
Pages:
816
Dimensions:
9.2 x 7.4 x 1.6 in 1225 gr

Related Subjects

Business » High Tech Management
Computers and Internet » Artificial Intelligence » General
Computers and Internet » Database » Applications
Computers and Internet » Networking » General

The Practice of System and Network Administration
0 stars - 0 reviews
$ In Stock
Product details 816 pages Addison-Wesley Professional - English 9780201702712 Reviews:
"Synopsis" by , "Your organization needs this book!"

--Peter Salus, Chief Knowledge Officer, Matrix.Net, "The Bookworm"

This book describes the best practices of system and network administration, independent of specific platforms or technologies. It features six key principles of site design and support practices: simplicity, clarity, generality, automation, communication, and basics first. It examines the major areas of responsibility for system administrators within the context of these principles. The book also discusses change management and revision control, server upgrades, maintenance windows, and service conversions. You will find experience-based advice on topics such as:

  • The key elements your networks/systems need that will make all other services run better
  • Building and running reliable, scalable services, including email, printing, and remote access
  • Creating security policies and enforcing them
  • Upgrading thousands of hosts without creating havoc
  • Planning for and performing flawless scheduled maintenance windows
  • Superior helpdesks, customer care, and avoiding the temporary fix trap
  • Building data centers that prevent problems
  • Designing networks for speed and reliability
  • Email scaling and security issues
  • Why building a backup system isn't about backups
  • Monitoring what you have and predicting what you will need
  • How to stay technical and how not to be pushed into management

And there's more! When was the last time you read a book that dealt with:

  • Real-world technical management issues, including morale, organization building, coaching, maintaining positive visibility, and communicating with nontechnical management
  • Personal skill techniques, including our secrets for getting more done each day, dealing with less technical people, ethical dilemmas, managing your boss, and loving your job
  • System administration salary negotiation tips--the first book that includes this topic!

Chapters are divided into The Basics and The Icing. The Basics are those key elements that, when done right, make every other aspect of the job easier. Things like starting all new hosts with the same configuration and picking the right things to automate first. The Icing sections contain all those powerful things that can be done on top of the basics to wow customers and managers. Do the basics first. The icing is a vision for the future that usually only comes with decades of experience.

0201702711B07232001

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