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Communicating at Work

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Synopses & Reviews

Publisher Comments:

In today's competitive workplace, your ability to communicate is your most important business skill. andlt;BRandgt; This valuable handbook to better business communication can help you develop the skills you need to succeed. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal communication styles — and teaches you the critical listening and questioning skills you need to get ahead. andlt;BRandgt; Whether you're a top manager trying to lead a large organization or one of the millions of people who actually get the work done, andlt;Iandgt;Communicating at Workandlt;/Iandgt; can help you be more effective, get more of what you want out of work, and improve your chances for success.

Synopsis:

Using real-life examples, the authors offer guidelines for developing good questioning, listening, and feedback techniques and explain how to write effective memos and reports, make memorable presentations, and lead productive meetings. Also covers "reading a room", body language, and more. Line drawings.

Description:

Includes bibliographical references (p. [252]-260) and index.

About the Author

andlt;Bandgt;Tony Alessandra, Ph.D., CPAEandlt;/Bandgt; Recognized by andlt;Iandgt;Meetings andamp;amp; Conventions Magazineandlt;/Iandgt; as "one of America's most electrifying speakers," Tony's natural wit combined with his knowledge, experience, and education has captivated audiences in over 1000 keynote speeches worldwide. His clients include Fortune 500 giants, smaller companies, and professional associations. Relationship Strategies, Customer Service, and Collaborative Selling are his most often requested idea-packed topics.andlt;BRandgt;andlt;BRandgt;While working his way through college as a salesman, Tony earned his B.B.A. (Notre Dame), M.B.A. (U. of Conn.), and Ph.D. (Georgia State U., in 1976). He taught marketing and sales at the university level for eight years before becoming a full-time professional speaker in 1979. Since then, Tony has authored 10 books, including andlt;Iandgt;Non-Manipulative Selling, The Art of Managing People, Publish andamp;amp; Flourish,andlt;/Iandgt; and andlt;Iandgt;People Smart.andlt;/Iandgt; His expertise is also featured in several award-winning audio and video training programs, including andlt;Iandgt;The Power of Listeningandlt;/Iandgt; film.andlt;BRandgt;andlt;BRandgt;Tony lives in La Jolla, California, with his wife, Sue, and their four children.andlt;BRandgt;andlt;BRandgt;To reach Tony, contact:andlt;BRandgt;andlt;BRandgt;Alessandra andamp;amp; Associates, P.O. Box 2767, La Jolla, CA. 92038. (800) 222-4383 or FAX (619) 459-0435.

Table of Contents

Contents

Introduction

Part I: Interpersonal Communication

1. Future Perfect Communication

2. Personal Communication Styles

3. The Four Styles

4. Communicating with the Four Styles

Part II: Verbal Communication

5. Active Listening

6. The Art of Asking Questions

7. Making Sure with Feedback

8. Conflict Resolution

Part III: Nonverbal Communication

9. Projecting a Powerful Image

10. The Power of Nonverbal Communication

11. It's How You Say It

12. Communicating Through Spatial Arrangements

13. How Your Use of Time Talks

Part IV: Group Communication

14. Presentation Power

15. Meeting Magic

16. Conducting Powerful Meetings

Part V: Written Communication

17. Putting Yourself Ahead of the Pack

18. It's a Matter of Style

Wrap Up: Putting It All Together

Bibliography

Index

Product Details

ISBN:
9780671788551
With:
Hunsaker, Phillip L.
Author:
Garner, Hugh
Author:
Alessandra, Tony
Author:
Alessandra, Anthony J.
Author:
Hunsaker, Phillip L.
Publisher:
Touchstone Books
Location:
New York :
Subject:
General
Subject:
Information Management
Subject:
Careers
Subject:
Business Communication
Subject:
Communication in management
Subject:
Careers - General
Subject:
Business Communication - General
Subject:
General Business & Economics
Copyright:
Edition Description:
B102
Series Volume:
no. 133
Publication Date:
January 1993
Binding:
TRADE PAPER
Grade Level:
General/trade
Language:
English
Illustrations:
22 PIECES LINE ART
Pages:
272
Dimensions:
8.44 x 5.5 in 9.45 oz

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Related Subjects

Business » Careers
Business » Communication
Business » Management
Business » Personal Skills

Communicating at Work Used Trade Paper
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Product details 272 pages Fireside Books - English 9780671788551 Reviews:
"Synopsis" by , Using real-life examples, the authors offer guidelines for developing good questioning, listening, and feedback techniques and explain how to write effective memos and reports, make memorable presentations, and lead productive meetings. Also covers "reading a room", body language, and more. Line drawings.
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