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Management of Information Technology 3RD Editionby Carroll Frenzel
Synopses & Reviews
Management of Information Technology, Fourth Edition, is a comprehensive text focused on the fundamental principles and practices necessary for managers to succeed in modern information-centric organizations. IT departments in today?s Web-based e-business world are in transition, moving from self-sufficiency toward managed dependencies in order to support aggressive and cost-effective e-commerce strategies. Managers in these high-performance organizations must implement disciplined processes and exhibit management maturity to effectively exploit the power of modern Information Technology. This text illustrates those successful principles and processes that have demonstrated lasting value to modern organizations. These lessons are valuable to students of management across many disciplines.
This book provides a solid overview of the dynamic challenges associated with managing information technology — from strategic planning and technology assessment, to operational activities and controls. Individuals with a background in business technology will gain a great deal from this survey of technical issues, helping them to build the base of knowledge needed by today's successful managers.
A comprehensive text focused on the fundamental principles and practices necessary for managers to succeed in modern information-centric organizations.
About the Author
Carroll Frenzel received his Ph.D. in Atmosphere Physics and Systems Engineering from the University of Arizona in Tucson. Upon graduation, he joined IBM as a programmer and advanced through several IT management positions where he managed several hundred employees and a budget of $90 million. After leaving industry, Dr. Frenzel joined the University of Colorado as a professor in the Management Sciences and Information Systems department, and later was appointed to the position of Director, Business Research Division.John Frenzel received his M.D. from Baylor College of Medicine. Upon completion of his residency, he joined the clinical faculty at Baylor, and was appointed to serve as the Anesthesiology Residency Director, a position in which he supervised 65 physicians-in-training. Currently, Dr. Frenzel is an assistant professor at the University of Texas, where his research interests include Internet-based delivery of continuing medical education, telehealth, and wireless network security.
Table of Contents
Part I: Foundations of IT Management 1. Management in the Information Age 2. Information Technology's Strategic Importance 3. Developing the Ogranization's IT Strategy 4. Information Technology Planning Part II: Technology and Industry Trends 5. Hardware and Software Trends 6. Modern Telecommunications Systems 7. Legislative and Industry Trends Part III: Managing Application Portfolio Resources 8. Application Portfolio Management 9. Managing Application Development 10. Alternatives to Traditional Development 11. Managing Network Applications Part IV: Tactical and Operational Considerations 12. Developing and Managing Customer Expectations 13. Problem, Change, and Recovery Management 14. Managing Systems 15. Network Management Part V: Controlling Information Resources 16. Measuring IT Investments and Their Returns 17. IT Controls and Asset Protection Part VI: Preparing for IT Advances 18. People, Organizations, and Management Systems 19. The Chief Information Officer's Role Index
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