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    Before, During, After

    Richard Bausch 9780307266262

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Business and Administrative Communication (8TH 08 - Old Edition)


Business and Administrative Communication (8TH 08 - Old Edition) Cover


Synopses & Reviews

Please note that used books may not include additional media (study guides, CDs, DVDs, solutions manuals, etc.) as described in the publisher comments.

Publisher Comments:

This Eighth Edition of Business and Administrative Communication by Donna Kienzler and Kitty Locker is a true leader in the business communications field. Beyond covering the broad scope of topics in both oral and written business communication, Lockers text uses a student-friendly writing style and strong design element to hold student attention. Real-world examples and real business applications underscore the relevance and importance of the material presented in the classroom and to the students careers.

Kitty Lockers text also conveys the best possible advice to students through its research base; the authors reputation as a contributor to this field of study lends an even greater element of teachability and relevance to this market-leading title. Locker continues to lead the pack with innovative technology offerings – InSites, Grademax, Manager's Hotseat for Business Communication – round out the learning experience with Business and Administrative Communication.

About the Author

Kitty O. Locker is currently an associate professor of English at The Ohio State University. She has also taught at Texas AandM University and the University of Illinois. She is very well known for her research background and her research in progress includes work on collaborative writing in the classroom and the workplace. She has served as the Interim Editor of the Bulletin of the Association of Business Communication and in 1994-5 as President of the Association for Business Communication.

Table of Contents

Part One: The Building Blocks of Effective Messages

1 Business Communication, Management, and Success

2 Adapting Your Message to Your Audience

3 Building Goodwill

4 Making Your Writing Easy to Read

5 Planning, Composing, and Revising

6 Designing Documents, Data Displays, and Visuals

Part Two: Job Hunting

7 Resumes

8 Job Application Letters

9 Job Interviews, Follow-Up Messages, Job Offers, and First Jobs

Part Three: Basic Business Messages

10 Informative and Positive Messages

11 Negative Messages

12 Persuasive and Sales Messages

Part Four: Interpersonal Communication

13 Communicating across Cultures

14 Working and Writing in Groups

Part Five: Reports

15 Planning, Proposing, and Researching Reports

16 Analyzing Information and Writing Reports

17 Making Oral Presentations


A Formats for Letters, Memos, and E-Mail Messages

B Writing Correctly

C Video Cases to Accompany Managers Hot Seat

Product Details

Locker, Kitty O.
Academic Internet Publishers
Locker, Kitty O.
Cram101 Textbook Reviews
Kienzler, Donna S.
Locker Kitty
r Locke
Business Communication
Communication in management
Business Communication - General
Publication Date:
October 2007
Grade Level:
College/higher education:
11.13x8.61x1.25 in. 3.80 lbs.

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Business and Administrative Communication (8TH 08 - Old Edition) Used Hardcover
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