MATCHING SUPPLY WITH DEMAND by Cachon and Terwiesch is the most authoritative, cutting-edge book for operations management MBAs. The book demands rigorous analysis on the part of students without requiring consistent use of sophisticated mathematical modeling to perform it. When the use of quantitative tools or formal modeling is indicated, it is only to perform the necessary analysis needed to inform and support a practical business solution.

Chapter 1 Introduction

Chapter 2 The Process View of the Organization

Chapter 3 Understanding the Supply Process: Evaluating Process Capacity

Chapter 4 Estimating and Reducing Labor Costs

Chapter 5 The Link between Operations and Finance

Chapter 6 Batching and Other Flow Interruptions: Set-up Times and the Economic Order Quantity Model

Chapter 7 Variability and Its Impact on Process Performance: Waiting Time Problems

Chapter 8 The Impact of Variability on Process Performance: Throughput Losses

Chapter 9 Quality Management, Statistical Process Control, and Six-Sigma Capability

Chapter 10 Lean Operations and the Toyota Production System

Chapter 11 Betting On Uncertain Demand: The Newsvendor Model

Chapter 12 Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity

Chapter 13 Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model

Chapter 14 Risk-Pooling Strategies to Reduce and Hedge Uncertainty

Chapter 15 Revenue Management with Capacity Controls

Chapter 16 Supply Chain Coordination

Appendix

A: Statistics Tutorial

B: Tables

C: Evaluation of the Loss Function

D: Equations and Approximations

E: Solutions to Selected Practice Problems

Glossary

References

Index of “How to” Exhibits

Summary of Key Notation and Equations

Index