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 $49.00 List price:
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Human Relations : Interpersonal, Job-oriented Skills (8TH 04 - Old Edition)by Andrew J. Dubrin
Synopses & ReviewsPlease note that used books may not include additional media (study guides, CDs, DVDs, solutions manuals, etc.) as described in the publisher comments.
Publisher Comments: Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this ninth edition. Today’s work environment continues to demand more and more from workers. Balancing work and home, time management, cultural differences among workers, team skills, customer service, job search, career management, and effective leadership skillsare just some of the area where readers need guidance before entering the workplace. In this book, basic concepts are introduced to enhance understanding of key topics then, skill-building suggestions, exercises, and cases are presented that are crafted to improve the interpersonal skills related to each topic. Skill-building activities and self-assessment exercises include role plays and gives reader hands-on opportunities for developing practical human relations skills. Meets federal skills for Interpersonal Training and provides information and exercises that directly support components of five of the eight requirements. Ensures that readers will be able to use resources, interpersonal skills, information, systems, and technology; and will be proficient in basic skills (e.g., reading, writing, and arithmetic), thinking skills (e.g., thinking creatively), and personal qualities. Ideal for those just entering the workforce or for those who would like to improve their interpersonal skills at the workplace. Table of Contents' Chapter 1 A Framework for Interpersonal Skill Development Chapter 2 Understanding Individual Differences Chapter 3 Interpersonal Communications Chapter 4 Developing Teamwork Skills Chapter 5 Group Problem Solving and Decision Making Chapter 6 Cross-Cultural Relations and Diversity Chapter 7 Resolving Conflicts with Others Chapter 8 Becoming and Effective Leader Chapter 9 Motivating Others Chapter 10 Helping Others Develop and Grow Chapter 11 Positive Political Skills Chapter 12 Customer Satisfactions Skills Chapter 13 Enhancing Ethical Behavior Chapter 14 Stress Management and Personal Productivity Chapter 15 Job Search and Career Management Skills
Glossary References Index \n ' What Our Readers Are SayingBe the first to add a comment for a chance to win!Product Details
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