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More copies of this ISBN:This title in other formats:Technical Communicationby John M. Lannon
Synopses & ReviewsPublisher Comments: The Standard Stethoscope Description and Function of Parts Summary and Operating Description Case: A Situation Requiring Product Description SAMPLE DOCUMENT: A Mechanism Description for a Nontechnical Audience An Outline for Process Description Case: A Situation Requiring Process Description SAMPLE DOCUMENT: A Process Description for a Nontechnical Audience Specifications sample Documents: Specifications for a Building Project Technical Marketing Literature SAMPLE DOCUMENT: A Technical brochure: Marvin™ Windows SAMPLE DOCUMENT: A Technical Marketing Web Page: Marvin™ Double Hung Window Checklist: Usability of Technical Descriptions EXERCISES Collaborative Project SAMPLE DOCUMENT: A Technical Marketing Fact Sheet
22. Instructions and Procedures Purpose of Instructional Documents Formats for Instructional Documents SAMPLE DOCUMENT: A Foldout Instructional Brochure Faulty Instructions and Legal Liability Elements of Usable Instruction Clear and Limiting Title Informed Content Visuals Appropriate Level of Detail and Technicality SAMPLE DOCUMENT: Appropriate Instructions Logically Ordered Steps Notes and Hazard Notices Readability Effective Design Guidelines for Designing Instructions An Outline and Model for Instructions Introduction SAMPLE DOCUMENT: Instructions for using the OCLC Terminal Body: Required Steps Conclusion Case: A Situation Requiring Instructions SAMPLE DOCUMENT: A Set of Instructions Online Documentation Testing the Usability of Your Document How Usability Testing Is Done Qualitative Testing Quantitative Testing Usability Testing in the Classroom SAMPLE DOCUMENT: A Basic Usability Survey Procedures SAMPLE DOCUMENTS: A Standard Operating Procedure; A Safety Procedure Checklist: Usability of Instructions EXERCISES Collaborative Project Service-Learning Project SAMPLE DOCUMENT: Instructions for Leak Testing an Outdoor Grille SAMPLE DOCUMENT: Procedure for Caring for Contact Lenses
23. Proposals How Proposals and Reports Differ in Purpose The Proposal Audience The Proposal Process Case: Submitting a Competitive Proposal SAMPLE DOCUMENT: Request for Proposal Proposal Types Planning Proposal Case: Developing a Planning Proposal Research Proposal Case: Developing a Research Proposal SAMPLE DOCUMENT: A Research Proposal Sales Proposal Case: Developing a Sales Proposal SAMPLE DOCUMENT: A Sales Proposal Elements of a Persuasive Proposal A Forecasting Title Clear Understanding of the Audience’s Needs A Clear Focus on Benefits Honest and Supportable Claims Appropriate Detail Readability Convincing Language Visuals Accessible Page Design Supplements Tailored for a Diverse Audience Proper Citation of Sources and Contributors An Outline and Model for Proposals Introduction SAMPLE DOCUMENT: Introduction to a Proposal for Reducing Noise in a College Library Body SAMPLE DOCUMENT: Body of a Proposal for Reducing Noise in a College Library Conclusion Case: A Situation Requiring a Proposal SAMPLE DOCUMENT: A Funding Proposal Checklist: Usability of Proposals EXERCISES Service-Learning Project
24. Formal Analytical Reports Purpose of Analysis Typical Analytical Problems Causal Analysis: “Why Does X Happen?” Comparative Analysis: “Is X or Y Better for Our Purpose?” Feasibility Analysis: “Is This a Good Idea?” Combining Types of Analysis Elements of a Usable Analysis Clearly Identified Problem or Goal Adequate but Not Excessive Data Accurate and Balanced Data SAMPLE DOCUMENT: A Summary Description of a Feasibility Study Fully Interpreted Data Subordination of Personal Bias Appropriate Visuals Valid Conclusions and Recommendations Self-Assessment An outline and Model for Analytical Reports Introduction SAMPLE DOCUMENT: Introduction to a Causal Analysis Body SAMPLE DOCUMENT: Data Section of a Causal Analysis Conclusion SAMPLE DOCUMENT: Conclusion to a Causal Analysis Supplements Case: A Situation Requiring an Analytical Report Sample Document: An Analytical Report Guidelines for Reasoning through an Analytical Problem Checklist: Usability of Analytical Reports EXERCISES Collaborative Project
25. Front Matter and End Matter In Long Documents Cover Title Page SAMPLE DOCUMENT: Title Page for a Formal Report Letter of Transmittal SAMPLE DOCUMENT: Letter of Transmittal for a Formal Report Table of Contents SAMPLE DOCUMENT: Table of Contents for a Formal Report List of Tables and Figures Abstract or Executive Summary Glossary Appendices Documentation EXERCISES
26. Oral Presentations Advantages and Drawbacks of Oral Reports Avoiding Presentation Pitfalls Planning Your Presentation Analyze Your Listeners Checklist: Analyzing Your Listeners and Purpose Work from an Explicit Purpose Statement Analyze Your Speaking Situation Select a Delivery Method Preparing Your Presentation Research Your Topic Aim for Simplicity and Conciseness Anticipate Audience Questions Outline Your Presentation Sample document: A Presentation Outline Plan Your Visuals Prepare Your Visuals Guidelines for Readable Visuals Guidelines for Understandable Visuals Consider the Available Technology Use PowerPoint ® and Other Software Wisely Case: PowerPoint and the Space Shuttle Columbia Disaster Guidelines for Using Presentation Software Rehearse Your Delivery Delivering Your Presentation Cultivate the Human Landscape Keep Your Listeners Oriented Manage Your Visuals Guidelines for Presenting Visuals Manage Your Presentation Style Manage Your Speaking Situation Guidelines for Managing Listener Questions Consider This: Cross-Cultural Audiences May Have Specific Expectations EXERCISES
A QUICK GUIDE TO DOCUMENTATION Taking Notes Quoting the Work of Others Paraphrasing the Work of Others What You Should Document How You Should Document MLA Documentation Style MLA Parenthetical References MLA Works Cited Entries Index to Sample MLA Works Cited Entries SAMPLE DOCUMENT: MLA Works Cited Page APA Documentation Style APA Parenthetical References APA Reference List Entries Index to Sample APA Reference Entries SAMPLE DOCUMENT: APA Reference List CSE and Other Numbered Documentation Styles CSE Numbered Citations Index to Sample CSE Entries
A QUICK GUIDE TO GRAMMAR, USAGE, AND MECHANICS Common Sentence Errors Sentence Fragment Acceptable Fragments Comma Splice Run-On Sentence Faulty Agreement—Subject and Verb Faulty Agreement—Pronoun and Referent Faulty Coordination Faulty Subordination Faulty Pronoun Case Faulty Modification Faulty Parallelism Sentence Shifts Effective Punctuation End Punctuation Semicolon Colon Comma Apostrophe Quotation Marks Ellipses Italics Parentheses Brackets Dashes Lists Mechanics Abbreviations Transitions Within and Between Paragraphs Hyphenation Use of Numbers Spelling
A CASEBOOK: THE WRITING PROCESS ILLUSTRATED Critical Thinking in the Writing Process Case #1: An Everyday Writing Situation: The Evolution of a Short Report Working with the Information Planning the Document Drafting the Document Revising the Document SAMPLE DOCUMENT: A Final Draft Report: October Management Training Program Evaluation and Recommendations Case #2: Preparing a Personal Statement in an Internship or Fellowship Application SAMPLE DOCUMENT: Early Draft: Personal Statement for a Marine Biology Internship SAMPLE DOCUMENT: Final Draft: Personal Statement for a Marine Biology Internship Case #3: Documents for the Course Project: A Sequence Culminating in the Final Report The Project Documents The Proposal Stage SAMPLE DOCUMENT: Proposal: Studying Ways to Improve Quality Control at Megacrunch The Progress Report Stage SAMPLE DOCUMENT: Progress Report The Final Report Stage SAMPLE DOCUMENT: Final Report Additional Documents: A Personal Statement to Accompany an Application to Medical School A Personal Statement to Accompany an Application to Law School Works Cited Index Editing and Revision Symbols List of Sample Documents
Synopsis:Technical Communication, Eleventh Edition John M. Lannon 1.2 million reasons to buy this book… John Lannon's Technical Communication has helped more than 1.2 million students become better technical writers, equipping them with the skills and knowledge they need to be successful in a wide range of professions. Lannon is unwavering in his effort to keep abreast of current issues and trends in the workplace–and to weave their implications into the instruction this book provides. What you’ll find here is a realistic portrayal of today’s workplace that prepares you for any career you choose. There are over a million reasons to buy this book–but here are more good reasons to buy this edition of Technical Communication.
And as always:
Where can you find resources to complement your book and bolster your practice? www.mytechcommlab.com MyTechCommLab, an online student resource laden with activities and practice exercises specific to technical communication, offers a complete e-book of Technical Communication, 11e and text-specific resources. Also included is a robust array of discipline-specific writing, research, and grammar tutorials and activities and over 80 sample documents, most with annotations or activities. If your copy of Technical Communication did not come with a MyTechCommLab student access code, return it for a new book or go to www.mytechcommlab.com to purchase an access code. Get everything you need for the course at www.mypearsonstore.com Table of Contents** indicates new material Preface Acknowledgments
1. Introduction to Technical Communication Technical Communication Is User-Centered Technical Communication Is Accessible Sample Document: A Citizen's Guide to Bioremediation Technical Communication Comes in All Shapes and Sizes Technical Communicators Rely on Many Skills Technical Communication Is Part of Most Careers Communication Has Both an Electronic and a Human Side Communication Reaches a Diverse Audience Consider This: Twenty-First Century Jobs Require Portable Skills On the Job…Types of Writing EXERCISES Collaborative Project Service-Learning Project
Part I COMMUNICATING IN THE WORKPLACE
2. Preparing an Effective Technical Document Complete the Key Tasks Case Study: Completing the Key Tasks: Delivering the Essential Information; Making a Persuasive Case; Weighing the Ethical Issues; Working on a Team Rely on Creative and Critical Thinking Checklist: Creative and Critical Thinking in the Writing Process Make Proofreading Your Final Step Guidelines for Proofreading Checklist: Proofreading Consider This: Workplace Settings Are Increasingly Virtual EXERCISES Collaborative Project Service-Learning Project
3. Delivering Usable Information Assess the Audience’s Information Needs Identify Levels of Technicality The Highly Technical Document Sample Document: A Technical Version of an Emergency Treatment Report The Semitechnical Document Sample Document: A Semitechnical Version of an Emergency Treatment Report The Nontechnical Document Sample Document: A Nontechnical Version of an Emergency Treatment Report Primary and Secondary Audiences Case Study: Tailoring a Single Document for Different Users Web-based Documents for Multiple Audiences Develop an Audience and Use Profile Audience Characteristics Purpose of the Document Intended Use of the Document Audience’s Technical Background Audience’s Cultural Background Performance Objectives for This Document Sample Document: Performance Objectives for Using the Model 76 Boban Lawnmower Setting Possible Hazards or Sources of Error Appropriate Details and Layout Due Date and Timing Create a Design Plan for the Document Sample Document: Design Plan for the Lawnmower Manual Write, Test, and Revise Your Document Checklist: Usability Consider This: Communication Failure Can Have Drastic Consequences On the Job…Audiences EXERCISES Collaborative Project Service-Learning Project
4. Making a Persuasive Case Identify Your Specific Goal Try to Predict Audience Reaction Expect Audience Resistance Know How to Connect with the Audience Case Study: Connecting with Your Audience: Power Connection; Relationship Connection; Rational Connection Allow for Give-and-Take Know What to Ask For Ask for a Specific Response Never Ask for Too Much Recognize All Constraints Organizational Constraints Legal Constraints Ethical Constraints Time Constraints Social and Psychological Constraints Consider This: People Often React Emotionally to Persuasive Appeals Support Your Claims Convincingly Offer Convincing Evidence Appeal to Common Goals and Values Consider the Cultural Context Guidelines for Making Your Case Shaping Your Argument Sample document: Supporting a Claim with Good Reasons Checklist: Cross-Cultural Documents On the Job…Persuasive Challenges EXERCISES Collaborative Project Service-Learning Project
5. Weighing the Ethical Issues Recognize Unethical Communication in the Workplace Know the Major Causes of Unethical Communication Yielding to Social Pressure Mistaking Groupthink for Teamwork Understand the Potential for Communication Abuse Suppressing Knowledge the Public Needs Hiding Conflicts of Interest Exaggerating Claims about Technology Falsifying or Fabricating Data Using Visual Images That Conceal the Truth Stealing or Divulging Proprietary Information Misusing Electronic Information Withholding Information People Need for Their Jobs Exploiting Cultural Differences Rely on Critical Thinking for Ethical Decisions Reasonable Criteria for Ethical Judgment Ethical Dilemmas Anticipate Some Hard Choices Case Study: A Hard Choice Never Depend Only on Legal Guidelines Learn to Recognize Plagiarism Consider This: Ethical Standards Are Good for Business Decide Where and How to Draw the Line Guidelines for Ethical Communication Checklist: Ethical Communication On the Job…Ethical Issues EXERCISES Collaborative Project Service-Learning Project
6. Working in Teams Teamwork and Project Management Guidelines for Managing a Collaborative Project Sample Document: Form for Evaluating Team Members Conducting Meetings Guidelines for Running a Meeting Sources of Conflict in Collaborative Groups Interpersonal Differences Gender and Cultural Differences Managing Group Conflict Overcoming Differences by Active Listening Guidelines for Active Listening Thinking Creatively Brainstorming Brainwriting Mind-Mapping Storyboarding Reviewing and Editing Others’ Work Guidelines for Peer Reviewing and Editing Face-to-Face vs. Electronically Mediated Collaboration Ethical Abuses in Workplace Collaboration Consider This: How You Speak Shows Where You Rank On the Job…Collaborative Writing EXERCISES Collaborative Project Service-Learning Project
Part II THE RESEARCH PROCESS
7. Thinking Critically about the Research Process Asking the Right Questions Case Study: Defining and Refining a Research Question Exploring a Balance of Views Achieving Adequate Depth in Your Search Evaluating Your Findings Interpreting Your Findings Consider This: Expert Opinion Is Not Always Reliable Guidelines for Evaluating Expert Information EXERCISES
8. Exploring Electronic and Hard Copy Sources Internet Sources Online News and Magazines Government Sites Community Discussion Groups and Bulletin Boards Blogs and Wikis Email Lists Library Chatrooms Library Databases Searchable via the Internet Other Types of Web Sites Intranets and Extranets Guidelines for Researching on the Internet Other Electronic Sources Compact Discs Online Retrieval Services Hard Copy Sources Reference Works Card Catalog Guides to Literature Indexes Abstracts Access Tools for U.S. Government Publications Microforms Consider This: Frequently Asked Questions about Copyright of Hard Copy Information Consider This: Information in Electronic Form is Copyright Protected On the Job…The Role of Research EXERCISES Collaborative Project Service-Learning Project
9. Exploring Primary Sources Informative Interviews Guidelines for Informative Interviews Surveys and Questionnaires Defining the Survey’s Purpose and Target Population Identifying the Sample Group Defining the Survey Method Guidelines for Developing a Questionnaire A Sample Questionnaire Sample Documents: Cover Letter and Questionnaire Inquiry Letters, Phone Calls, and Email Inquiries Public Records and Organizational Publications Personal Observation and Experiments On the Job…The Role of Research EXERCISES Collaborative Project Service-Learning Project
10. Evaluating and Interpreting Information Evaluate the Sources Guidelines for Evaluating Sources on the Web Evaluate the Evidence Guidelines for Evaluating Evidence Interpret Your Findings Identify Your Level of Certainty Examine the Underlying Assumptions Be Alert for Personal Bias Consider Other Possible Interpretations Consider This: Standards of Proof Vary for Different Audiences and Cultural Settings Avoid Errors in Reasoning Faulty Generalization Faulty Causal Reasoning Faulty Statistical Reasoning Acknowledge the Limits of Research Obstacles to Validity and Reliability Flaws in Research Studies Measurement Errors Deceptive Reporting Guidelines for Evaluating and Interpreting Information Checklist: The Research Process EXERCISES Collaborative Project Service-Learning Project
11. Summarizing and Abstracting Information Purpose of Summaries Guidelines for Summarizing Information What Users Expect from a Summary Case Study: Creating a Summary Sample Documents: Article to Be Summarized; Summary of Article; Compressed Summary Forms of Summarized Information Closing Summary Informative Abstract (“Summary”) Descriptive Abstract (“Abstract”) Executive Abstract Sample Documents: Descriptive Abstract; Executive Abstract Ethical Considerations in Summarizing Information Checklist for Usability of Summaries On the Job…The Importance of Summaries EXERCISES Collaborative Project Service-Learning Project
Part III STRUCTURE, STYLE, GRAPHICS, AND PAGE DESIGN
12. Organizing for Users Partitioning and Classifying Outlining A Document’s Basic Shape The Formal Outline Sample Document: A Formal Outline Organizing for Cross-Cultural Audiences The Report Design Worksheet Storyboarding Sample Document: Report Design Worksheet Paragraphing The Support Paragraph The Topic Sentence Paragraph Unity Paragraph Coherence Paragraph Length Sequencing Spatial Sequence Chronological Sequence Effect-to-Cause Sequence Cause-to-Effect Sequence Emphatic Sequence Problem-Causes-Solution Sequence Comparison-Contrast Sequence Chunking Creating an Overview EXERCISES Collaborative Project
13. Editing for Readable Style Editing for Clarity Avoid Ambiguous Pronoun References Avoid Ambiguous Modifiers Unstack Modifying Nouns Arrange Word Order for Coherence and Emphasis Use Active Voice Whenever Possible Use Passive Voice Selectively Avoid Overstuffed Sentences Editing for Conciseness Avoid Wordy Phrases Eliminate Redundancy Avoid Needless Repetition Avoid There Sentence Openers Avoid Some It Sentence Openers Delete Needless Prefaces Avoid Weak Verbs Avoid Excessive Prepositions Fight Noun Addiction Make Negatives Positive Clean Out Clutter Words Delete Needless Qualifiers Editing for Fluency Combine Related Ideas Vary Sentence Construction and Length Use Short Sentences for Special Emphasis Finding the Exact Words Prefer Simple and Familiar Wording Avoid Useless Jargon Use Acronyms Selectively Avoid Triteness Avoid Misleading Euphemisms Avoid Overstatement Avoid Imprecise Wording Be Specific and Concrete Adjusting Your Tone Guidelines for Deciding about Tone Consider Using an Occasional Contraction Address Readers Directly Use I and We When Appropriate Prefer the Active Voice Emphasize the Positive Avoid an Overly Informal Tone Avoid Personal Bias Avoid Sexist Usage Guidelines for Nonsexist Usage Avoid Offensive Usage of All Types Guidelines for Inoffensive Usage Considering the Cultural Context Legal and Ethical Implications of Word Choice Using Automated Editing Tools Effectively Checklist: Style On the Job…Revising a Document EXERCISES Collaborative Project
14. Designing Visual Information Why Visuals Are Important When to Use Visuals What Types of Visuals to Consider How to Select Visuals for Your Purpose and Audience Tables Graphs Bar Graphs Line Graphs Guidelines for Displaying a Line Graph Charts Pie Charts Guidelines for Displaying a Pie Chart Organization Charts Flowcharts Tree Charts Gantt and PERT Charts Pictograms Graphic Illustrations Diagrams Maps Photographs Guidelines for Using Photographs Computer Graphics Using the Software Using Symbols and Icons Using Visualization Using Color Guidelines for Incorporating Color How to Avoid “Visual Noise” Visuals and Ethics Present the Real Picture Present the Complete Picture Don’t Mistake Distortion for Emphasis Guidelines for Fitting Visuals with Text Cultural Considerations Checklist: Usability of Visuals EXERCISES Collaborative Project
15. Designing Pages and Documents Page Design in Workplace Documents How Page Design Transforms a Document Sample Documents: Ineffective and Effective Page Design Design Skills Needed in Today's Workplace Desktop Publishing Electronic Publishing Using Style sheets and Company Style guides Creating a Usable Design Shaping the Page Using Typography Effectively Guidelines for Highlighting for Emphasis Using Headings for Access and Orientation Guidelines for Using Headings Audience Considerations in Page Design Designing On-Screen Documents Web Pages Online Help Adobe Acrobat™ and PDF Files CDs and Other Media Checklist: Usability of Page Design EXERCISES Collaborative Project
PART IV: SPECIFIC DOCUMENTS AND APPLICATIONS
16. Memo Reports and Electronic Correspondence Documents in Hard-Copy vs. Digital Format Types of Memo Reports Informational vs. Analytical Reports Formal vs. Informal Reports Purpose of Memo Reports Elements of a Usable Memo Interpersonal Considerations in Writing a Memo Direct vs. Indirect Organizing Patterns Informational Reports in Memo Form Progress Reports SAMPLE DOCUMENTS: Brief Progress Report; Long-term Progress Report Periodic Activity Reports SAMPLE DOCUMENT: Periodic Activity Report Meeting Minutes SAMPLE DOCUMENT: Meeting Minutes Analytical Reports in Memo Form Feasibility Reports SAMPLE DOCUMENT: Feasibility Analysis Recommendation Reports Case Study: A Problem-Solving Recommendation SAMPLE DOCUMENT: A Recommendation Memo Justification Reports SAMPLE DOCUMENT: A Justification Report Checklist for Usability of Memo Reports Electronic Mail Email Benefits Email Copyright Issues Email Privacy Issues Guidelines for Using Electronic Mail Guidelines for Choosing Email vs. Paper, Telephone, or Fax Checklist: Usability of Email Instant Messaging Corporate Blogs and Wikis Internal Blogs External Blogs RSS Feeds Ethical, Legal, and Privacy Issues EXERCISES Collaborative Project
17. Workplace Letters Elements of Usable Letters Basic Parts of Letters Sample DOCUMENT: Standard Design for a Workplace Letter: Proposal and Estimate for Home Repairs Specialized Parts of Letters Design Features Interpersonal Considerations in Workplace Letters Conveying Bad or Unwelcome News Guidelines for Conveying Bad News Inquiry Letters Guidelines for Writing an Inquiry Requesting Information SAMPLE DOCUMENT: An Unsolicited Inquiry Requesting an Interview SAMPLE DOCUMENT: Request for an Interview Telephone and Email Inquiries Claim Letters Routine Claims Guidelines for Routine Claim Letters SAMPLE DOCUMENT: A Routine Claim Letter Arguable Claims Guidelines for Arguable Claim Letters SAMPLE DOCUMENT: An Arguable Claim Letter Adjustment Letters Granting Adjustments SAMPLE DOCUMENT: Letter Granting an Adjustment Refusing Adjustments Guidelines for Refusals SAMPLE DOCUMENT: Letter Refusing an Adjustment Checklist: Usability of Letters EXERCISES Collaborative Project
18. Employment Correspondence Employment Outlook in the Twenty-First Century Prospecting for Jobs Search Online Preparing Your Résumé Typical Components of a Resume SAMPLE DOCUMENT: Request for References Case: Resumes for Different Situations: Composing a Reverse Chronological Resume; Composing a Function Resume; Composing a Modified Functional Resume SAMPLE DOCUMENTS: Reverse Chronological Resume; Functional Resume; Resume with Combined Organization Guidelines for Resumes Preparing Your Job Application Letter The Solicited Application Letter SAMPLE DOCUMENTS: A Solicited Job Application Letter; A Solicited Internship Application Letter The Unsolicited Application Letter SAMPLE DOCUMENT: An Unsolicited Application Letter Guidelines for Job Application Letters Consider This: How Applicants Are Screened for Personal Qualities Submitting Electronic Resumes How Scanning Works Guidelines for Preparing a Scannable Resume Types of Electronic Resumes Protecting Privacy and Security When You Post a Resume Online SAMPLE DOCUMENTS: A Computer-Scannable Resume; A Searchable Resume Protecting Your Good Name Online Support for the Application Your Dossier Your Professional Portfolio Employment Interviews Guidelines for Surviving a Job Interview The Follow-Up Letter Letters of Acceptance or Refusal Checklist: Usability of Letters EXERCISES Collaborative Project
19. Web Pages HTML: Hypertext Markup Language Elements of a Usable Web Site Guidelines for Creating a Web Site Laying Out Your Pages Checking, Testing, and Monitoring Your Site Privacy Issues in Online Communication Checklist: Usability of Web Sites EXERCISES Collaborative Project Service-Learning Project
20. Technical Definitions Purpose of Technical Definitions Levels of Detail in a Definition Parenthetical Definition Sentence Definition Expanded Definition Sample DOCUMENT: An Expanded Definition Expansion Methods Etymology History and Background Negation Operating Principle Analysis of Parts Visuals Comparison and Contrast Required Materials or Conditions Example Situations Requiring Definitions Case: Anexpanded definition for semitechnical readers: Solenoid Case: An expanded definition for Nontechnical readers: Nanotechnology Placement of Definitions Guidelines for Defining Clearly and Precisely Checklist: Usability of Definitions EXERCISES Collaborative Project Service-Learning Project SAMPLE DOCUMENTS: Expanded Definition in a Technical Brochure; Expanded Definition in a FAQ List Format; Definition for Laypersons in a Two-Column Brochure
21. Technical Descriptions and Specifications Technical Descriptions and Specifications Purposes and Types of Technical Description Objectivity in Technical Description SAMPLE DOCUMENTS: A Product Description; A Process Description Elements of a Usable Description Clear and Limiting Title Appropriate Level of Detail and Technicality Visuals Clearest Descriptive Sequence An Outline and Model for Product Description SAMPLE DOCUMENT: A Product What Our Readers Are SayingAdd a comment for a chance to win!
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