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Flawless Consulting (3RD 11 Edition)

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Flawless Consulting (3RD 11 Edition) Cover

ISBN13: 9780470620748
ISBN10: 0470620749
All Product Details

 

Synopses & Reviews

Publisher Comments:

In this special Enhanced Edition, see and hear Peter Block bring Flawless Consulting to life with 19 original videos that illustrate, illuminate and expand on the most critical concepts and challenges. Engaging, inspiring, intimate, enlightening, and occasionally provocative, Peter addresses topics such as: how to help people more powerfully live out their own intentions; how resistance tells us that something important is happening; the perils of giving advice; understanding client issues; the significance of getting all the voices in the room heard; the gifts of expressing vulnerability; and real-world applications of Flawless Consulting in education and health care with footage of leaders profiled in the book.

When the landmark best-seller Flawless Consulting was first published more than three decades ago, it was quickly adopted as the "consultant's bible." With his legendary warmth and passion, Peter Block explained how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function inside organizations as well as to external consultants.

This thoroughly revised and updated third edition of Peter Block's groundbreaking book explores the latest thinking on consultation. It includes new insights about how we can organize our consulting around discovering the strengths, positive examples, and gifts of the client organization or community. The book remains a practical and specific guide for anyone who needs to develop a capacity for deeper relatedness and partnership — which means it is for all who wish to make a real difference in the world.

This new edition covers the consulting challenges that have arisen from the way we routinely communicate electronically and live in the virtual world. Block suggests ways to overcome the distancing and isolating effects inherent in electronic connects. The book also includes practical guidance on how to ask better questions, gives suggestions for dealing with difficult clients, and contains expanded guidelines on more engaging forms of implementation.

Flawless Consulting includes two new examples, taken from health care and educational reform efforts, to show how consulting skills can be useful (and often transformative) in a broader context. These illustrative examples point the way for achieving changes for leadership in business, government, religion, human services, and more.

Like the first two editions, Flawless Consulting affirms the notion that authentic behavior and personal relationships are the key to technical and business success. By demonstrating their ability to be truly authentic at each step in the process, consultants can aim toward creating workplaces that are more collaborative and ultimately more successful.

Praise for the third edition of Flawless Consulting:

"Consulting at its best is about action and interaction, relationships and results. In a highly readable guide that is both inspirational and practical, Peter Block leads consultant and client together through a proven approach to realize their future."
--Samuel R. Strickland chief financial and administrative officer, Booz Allen Hamilton

"Surpasses the high standards of relevance, clarity, and wisdom characteristic of previous versions. . . . Whether one's consulting experience spans five years or fifty, there is a great deal in this new edition to prompt us to reflect on our own practice and to discuss with colleagues."
--Roger Harrison independent consultant and author of Consultant's Journey: A Dance of Work and Spirit and The Collected Papers of Roger Harrison

"Peter Block has written a masterful third edition of his masterpiece, Flawless Consulting. Important additions to the third edition are the strength-based strategies that many are beginning to use . . . in solving seemingly intractable problems in health care and other industries. They are featured in a new Chapter Twelve and form a common thread that runs through this entire path-breaking book."
--Jon C. Lloyd, MD, FACS senior associate, Positive Deviance Initiative; clinical advisor, Plexus Institute

"Peter's masterwork, Flawless Consulting, has been my go-to guide since the first edition. . . . Flawless Consulting is not just a practical, useful, and inviting book for practitioners. It's all those things, but it's also a book about some of the most vexing issues we face when consulting to organizations—issues of resistance, truth, doubt, vulnerability, and accountability. If you find yourself giving advice to people making choices, then this book is a must-have for you. Buy it today, use it tomorrow."
--Jim Kouzes award-winning coauthor of the best-selling The Leadership Challenge and The Truth About Leadership, and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University

"My company uses this book as our primary guide to consultant skills. Interestingly, our most experienced consultants value the insights from Flawless Consulting the most. It has made a big difference in how we think about and work with clients."
--TØnnes Ingebrigtsen, CEO, mnemonic as

Synopsis:

Flawless Consulting is considered the consultant's bible and a landmark bestseller that explains how to deal effectively with clients, peers, and others. This third edition addresses business and new challenges since the second edition was written and also explores what's on the minds of next generation consultants. The book includes more guidance on how to ask better questions, ideas for the virtual world, suggestions for dealing with difficult clients, the challenges of international consulting, additional case studies, commentary, expanded guidelines on implementation, and more on how to ask good questions.

Synopsis:

This Third Edition to Peter Block's Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next-generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities in international consulting, case studies, and guidelines on implementation. Also included are illustrative examples and exercises to help you cement the guides offered.

Synopsis:

When the landmark best-seller Flawless Consulting was first published more than three decades ago, it was quickly adopted as the "consultant's bible." With his legendary warmth and passion, Peter Block explained how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function inside organizations as well as to external consultants.

This thoroughly revised and updated third edition of Peter Block's groundbreaking book explores the latest thinking on consultation. It includes new insights about how we can organize our consulting around discovering the strengths, positive examples, and gifts of the client organization or community. The book remains a practical and specific guide for anyone who needs to develop a capacity for deeper relatedness and partnership — which means it is for all who wish to make a real difference in the world.

This new edition covers the consulting challenges that have arisen from the way we routinely communicate electronically and live in the virtual world. Block suggests ways to overcome the distancing and isolating effects inherent in electronic connects. The book also includes practical guidance on how to ask better questions, gives suggestions for dealing with difficult clients, and contains expanded guidelines on more engaging forms of implementation.

Flawless Consulting includes two new examples, taken from health care and educational reform efforts, to show how consulting skills can be useful (and often transformative) in a broader context. These illustrative examples point the way for achieving changes for leadership in business, government, religion, human services, and more.

Like the first two editions, Flawless Consulting affirms the notion that authentic behavior and personal relationships are the key to technical and business success. By demonstrating their ability to be truly authentic at each step in the process, consultants can aim toward creating workplaces that are more collaborative and ultimately more successful.

Praise for the third edition of Flawless Consulting:

"Consulting at its best is about action and interaction, relationships and results. In a highly readable guide that is both inspirational and practical, Peter Block leads consultant and client together through a proven approach to realize their future."
--Samuel R. Strickland chief financial and administrative officer, Booz Allen Hamilton

"Surpasses the high standards of relevance, clarity, and wisdom characteristic of previous versions. . . . Whether one's consulting experience spans five years or fifty, there is a great deal in this new edition to prompt us to reflect on our own practice and to discuss with colleagues."
--Roger Harrison independent consultant and author of Consultant's Journey: A Dance of Work and Spirit and The Collected Papers of Roger Harrison

"Peter Block has written a masterful third edition of his masterpiece, Flawless Consulting. Important additions to the third edition are the strength-based strategies that many are beginning to use . . . in solving seemingly intractable problems in health care and other industries. They are featured in a new Chapter Twelve and form a common thread that runs through this entire path-breaking book."
--Jon C. Lloyd, MD, FACS senior associate, Positive Deviance Initiative; clinical advisor, Plexus Institute

"Peter's masterwork, Flawless Consulting, has been my go-to guide since the first edition. . . . Flawless Consulting is not just a practical, useful, and inviting book for practitioners. It's all those things, but it's also a book about some of the most vexing issues we face when consulting to organizations—issues of resistance, truth, doubt, vulnerability, and accountability. If you find yourself giving advice to people making choices, then this book is a must-have for you. Buy it today, use it tomorrow."
--Jim Kouzes award-winning coauthor of the best-selling The Leadership Challenge and The Truth About Leadership, and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University

"My company uses this book as our primary guide to consultant skills. Interestingly, our most experienced consultants value the insights from Flawless Consulting the most. It has made a big difference in how we think about and work with clients."
--TØnnes Ingebrigtsen, CEO, mnemonic as

About the Author

Peter Block is an author and consultant whose work is about empowerment, stewardship, chosen accountability, and the reconciliation of community. He is the author of several best-selling books, including the first two editions of Flawless Consulting, Stewardship, Community, and The Empowered Manager. He is a partner in Designed Learning, a training company that offers his personally designed workshops that help to build the skills outlined in his books.

Table of Contents

What's New.

1 A Consultant by Any Other Name . . .

Some Definitions and Distinctions.

Consulting Skills Preview.

The Promise of Flawless Consultation.

2 Techniques Are Not Enough.

Beyond Content.

The Consultant's Assumptions.

The Consultant's Goals.

Roles Consultants Choose.

Collaboration and the Fear of Holding Hands.

Stating the Client's Involvement––Step by Step.

Checklist # 1. Assessing the Balance of Responsibility.

3 Flawless Consulting.

Being Authentic.

Completing the Requirements of Each Phase.

Results.

Accountability.

The Right to Fail.

4 Contracting Overview.

Contracting––The Concept and the Skill.

Contracting Skills.

Elements of a Contract.

Checklist # 2. Analyzing One of Your Contracts.

Ground Rules for Contracting.

5 The Contracting Meeting.

Who Is the Client?

Navigating the Contracting Meeting.

When You Get Stuck.

The Problem with Saying No.

Contracting Checkpoint.

Checklist #3. Planning a Contracting Meeting.

Selling Your Services––Good Selling Is Good Contracting.

The Meeting As a Model of How You Work.

Closing the Contracting Meeting.

After the Contracting Meeting.

Checklist # 4. Reviewing the Contracting Meeting.

6 The Agonies of Contracting.

Dealing with Low Motivation.

Ceaselsss Negotiation––The Shifting Tide of Your Role.

Some Other Specific Agonies.

The Virtual World.

7 The Internal Consultant.

Important Differences between Internal and Externam Consultants.

Triangles and Rectangles.

8 Understanding Resistance.

The Faces of Resistance.

What Are Clients Resisting When They Are Resisting Us?

Underlying Concerns.

Sometimes It Is Not Resistance.

The Fear and the Wish.

Ogres and Angels.

. . .And Heroics.

9 Dealing with Resistance.

Three Steps.

Don't Take It Personally.

Good Faith Responses.

Consulting with a Stone.

10 From Diagnosis to Discovery.

It Is Still the Relationship That Counts.

The Call to Action.

The Problem Is Not the Problem.

How the Problem Is Being Managed.

Flawless Discovery.11 Whole System Discovery.

Third-Party Consulting.

Takng a Whole-System Approach.

Putting Whole-System Discovery to Work.

The Payoff.

12 Discovering Gifts, Capacities and Possibilities.

When All Else Fails.

The Power of Positive Deviance.

The Implications for Consulting.

An Example of What Is Working.

13 Get the Picture.

The Steps in Getting the Picture.

A Word about Bias.

Assessing How the Situation Is Being Managed.

The Discovery Interview.

Levels of Analysis.

Your Experience As Data.

Checklist # 5. Planning a Discovery Meeting.

Checklist # 6. Reviewing the Discovery Meeting.

14 Preparing for Feedback.

A Clear Picture May Be Enough.

Condensing the Data.

Some Do's and Don'ts.

Language in Giving the Picture.

Presenting the Picture . . . As Courtroom Drama.

Support and Confrontation.

15 Managing the Meeting for Action.

How to Present the Picture.

Structuring the Meeting.

The Meeting for Action––Step by Step.

A Recap.

Resistance in the Meeting.

Checklist # 7. Planning a Meeting For Action.

When the Group Is at Odds among Themselves.

Checklist # 8. Reviewing the Meeting.

Modeling the Meeting.

16 Implementation.

Choosing Engagement over Installation.

Deciding Doesn't Get It Done.

The Case Against Installation.

Betting on Engagement.

17 Elements of Engagement.

The Meeting Is the Message.

Eight Ways to Engage.

The Point.

Checklist # 9. Preparing for Implementation.

Checklist # 10. Reviewing an Implementation Event.

18 Consultant As Teacher.

The Story.

Assumptions about Motivating Students.

The Reality.

Taking a Consultant's Stance.

The Trip to Washington, DC.

The Choice in the Matter.

19 The Heart of the Matter.

Choosing Learning over Teaching.

Learning As a Social Adventure.

The Struggle Is the Solution.

The Question Is More Important Than the Answer.

Beyond How.

Insight Resides in Moments of Tension.

Capacities Bear More Fruit Than Deficiencies.

We Are Responsible for One Another's Learning.

Culture Changes in the Moment.

If Change Is So Wonderful, Why Don't You Go First?

The Final Question Is One of Faith.

Suggestions for Further Reading.

Acknowledgements.

About the Author.

About Designed Learning.

Index.

What Our Readers Are Saying

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viglet, November 14, 2014 (view all comments by viglet)
Boy oh boy is this a dry read. It was painfull trying to dig thru the lists upon list of steps.
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(1 of 2 readers found this comment helpful)

Product Details

ISBN:
9780470620748
Author:
Block, Peter
Publisher:
Pfeiffer
Subject:
Consulting
Subject:
Business consultants
Subject:
Questions & Answers
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Business-Consulting
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consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business
Subject:
challenges, new business challenges, international consulting, case studies of effective consulting, guidelines for consultants, how to consult, how to be an effective consultant
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants
Subject:
dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges, new business challenges, international consulting, case studies of
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting an
Subject:
d asking questions, the virtual world and consulting, working with difficult clients, business challenges, new business challenges, international consulting, case studies of effective consulting, guidelines for consultants, how to consult, how to be an ef
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
Subject:
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Subject:
consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
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consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
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consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
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consultant s bible, consultants dealing with clients, consultants dealing with peers, consulting to business, contemporary consulting, consulting and asking questions, the virtual world and consulting, working with difficult clients, business challenges,
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Subject:
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Subject:
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Subject:
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Subject:
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Subject:
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Subject:
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Copyright:
Publication Date:
20120206
Binding:
HARDCOVER
Language:
English
Pages:
370
Dimensions:
235 x 184 x 25.9 mm 25.44 oz

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Flawless Consulting (3RD 11 Edition) New Hardcover
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$58.00 In Stock
Product details 370 pages Pfeiffer & Company - English 9780470620748 Reviews:
"Synopsis" by , Flawless Consulting is considered the consultant's bible and a landmark bestseller that explains how to deal effectively with clients, peers, and others. This third edition addresses business and new challenges since the second edition was written and also explores what's on the minds of next generation consultants. The book includes more guidance on how to ask better questions, ideas for the virtual world, suggestions for dealing with difficult clients, the challenges of international consulting, additional case studies, commentary, expanded guidelines on implementation, and more on how to ask good questions.
"Synopsis" by , This Third Edition to Peter Block's Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next-generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities in international consulting, case studies, and guidelines on implementation. Also included are illustrative examples and exercises to help you cement the guides offered.
"Synopsis" by , When the landmark best-seller Flawless Consulting was first published more than three decades ago, it was quickly adopted as the "consultant's bible." With his legendary warmth and passion, Peter Block explained how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function inside organizations as well as to external consultants.

This thoroughly revised and updated third edition of Peter Block's groundbreaking book explores the latest thinking on consultation. It includes new insights about how we can organize our consulting around discovering the strengths, positive examples, and gifts of the client organization or community. The book remains a practical and specific guide for anyone who needs to develop a capacity for deeper relatedness and partnership — which means it is for all who wish to make a real difference in the world.

This new edition covers the consulting challenges that have arisen from the way we routinely communicate electronically and live in the virtual world. Block suggests ways to overcome the distancing and isolating effects inherent in electronic connects. The book also includes practical guidance on how to ask better questions, gives suggestions for dealing with difficult clients, and contains expanded guidelines on more engaging forms of implementation.

Flawless Consulting includes two new examples, taken from health care and educational reform efforts, to show how consulting skills can be useful (and often transformative) in a broader context. These illustrative examples point the way for achieving changes for leadership in business, government, religion, human services, and more.

Like the first two editions, Flawless Consulting affirms the notion that authentic behavior and personal relationships are the key to technical and business success. By demonstrating their ability to be truly authentic at each step in the process, consultants can aim toward creating workplaces that are more collaborative and ultimately more successful.

Praise for the third edition of Flawless Consulting:

"Consulting at its best is about action and interaction, relationships and results. In a highly readable guide that is both inspirational and practical, Peter Block leads consultant and client together through a proven approach to realize their future."
--Samuel R. Strickland chief financial and administrative officer, Booz Allen Hamilton

"Surpasses the high standards of relevance, clarity, and wisdom characteristic of previous versions. . . . Whether one's consulting experience spans five years or fifty, there is a great deal in this new edition to prompt us to reflect on our own practice and to discuss with colleagues."
--Roger Harrison independent consultant and author of Consultant's Journey: A Dance of Work and Spirit and The Collected Papers of Roger Harrison

"Peter Block has written a masterful third edition of his masterpiece, Flawless Consulting. Important additions to the third edition are the strength-based strategies that many are beginning to use . . . in solving seemingly intractable problems in health care and other industries. They are featured in a new Chapter Twelve and form a common thread that runs through this entire path-breaking book."
--Jon C. Lloyd, MD, FACS senior associate, Positive Deviance Initiative; clinical advisor, Plexus Institute

"Peter's masterwork, Flawless Consulting, has been my go-to guide since the first edition. . . . Flawless Consulting is not just a practical, useful, and inviting book for practitioners. It's all those things, but it's also a book about some of the most vexing issues we face when consulting to organizations—issues of resistance, truth, doubt, vulnerability, and accountability. If you find yourself giving advice to people making choices, then this book is a must-have for you. Buy it today, use it tomorrow."
--Jim Kouzes award-winning coauthor of the best-selling The Leadership Challenge and The Truth About Leadership, and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University

"My company uses this book as our primary guide to consultant skills. Interestingly, our most experienced consultants value the insights from Flawless Consulting the most. It has made a big difference in how we think about and work with clients."
--TØnnes Ingebrigtsen, CEO, mnemonic as

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