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Interviews | May 16, 2013
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More copies of this ISBNThis title in other editionsOperations Management for MBAsby Jack R. Meredith
Synopses & ReviewsPublisher Comments:#LINK
Table of ContentsChapter 1: Operations Strategy and Global Competitiveness/1
Operations/6 Customer Value/15 Strategy and Competitiveness/26 Chapter 2: Process Planning and Design/47 Forms of Transformation Systems/51 Selection of a Transformation System/73 Chapter 3: Controlling Processes/91 Monitoring and Control/94 Process Monitoring/95 Process Control/102 Controlling Service Quality/110 Chapter 4: Process Improvement: Minimizing Variation Through Six Sigma/119 Approaches for Process Improvement/124 Business Process Design (Reengineering)/125 Six Sigma and the DMAIC Improvement Process/129 Example Six Sigma Project/132 The Define Phase/133 The Measure Phase/138 The Analyze Phase/149 The Improve Phase/155 The Control Phase/158 Six Sigma in Practice/158 Chapter 5: Process Improvement: Reducing Waste Through Lean/167 History and Philosophy of Lean/171 Traditional Systems Compared with Lean/173 Specify Value/180 Identify the Value Stream/181 Make Value Flow/186 Pull Value Through the Value Stream/191 Pursue Perfection/194 Benefits of Lean/196 Lean Six Sigma/197 Chapter 6: Managing Process Improvement Projects/203 Defining a Project/206 Planning the Project/208 Scheduling the Project/218 Controlling the Project: Earned Value/233 Chapter 7: Supply Chain Management/241 Defining Supply Chain Management/246 Supply Chain Strategy/249 Supply Chain Design/253 Outsourcing and Global Sourcing/259 Inventory Management/265 Role of Information Technology/270 Successful Supply Chain Management/276 Chapter 7 Supplement A: The Beer Game/283 Chapter 7 Supplement B: The Economic Order Quantity Model/289 Chapter 8: Capacity, Scheduling, and Location Planning/297 Long-term Capacity Planning/301 Location Planning Strategies/307 Locating Pure Services/315 Effectively Utilizing Capacity Through Schedule Management/316 Short-term Capacity Planning/328 Chapter 8 Supplement: Forecasting/353 Forecasting Purposes and Methods/354 Time Series Analysis/357 Causal Forecasting with Regression/367 Cases/379 BPO, Incorporated: Call Center Six Sigma Project/381 Peerless Laser Processors/394 United Lock: Door Hardware Division (A)/399 Heublein: Project Management and Control System/413 D. U. Singer Hospital Products Corp./424 Automotive Builders, Inc.: The Stanhope Project/427 Index/435 What Our Readers Are SayingBe the first to add a comment for a chance to win!Product Details
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Business » Management
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