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More copies of this ISBN:Veterinary Office Practicesby Robert (edt) Kehn
Synopses & ReviewsPublisher Comments:Veterinary Office Practice fills a void in this area of educational materials since the book has equal emphasis on teaching the traditional responsibilities of the veterinary assistant and the administrative and client responsibilities. As the reader will learn, an effective veterinary assistant is one who works successfully with the veterinarian, who has the necessary interpersonal skills to work well with clients and other staff and who has the business knowledge to fulfill office responsibilities. The reader is introduced to all such areas then given the opportunity to test their knowledge through classroom and individual exercises, as well as through the use of test bank questions and answers. Book News Annotation:Freelance writer Kehn covers both the administrative and the
veterinary duties of the office assistant. This textbook and workbook
features chapters on facility maintenance, computer use,
interpersonal communication, stress, client interactions, ethi cs,
and billing and payroll. The practical skills associated with the
job are emphasized.
Annotation (c)2003 Book News, Inc., Portland, OR (booknews.com) Synopsis:Veterinary Office Practice is a well-written book that clearly serves the need for valuable, detailed information about veterinary assistant work. It is designed to give the reader a clear sense of the assistant's responsibilities not only in working with the veterinarian, but also in other key areas often overlooked in other resource manuals. The author covers such topics as interpersonal communication with clients and co-workers, how the billing and payments system works, record keeping and filing. Emphasis in these areas is meant to aid in developing a broad knowledge base for the office assistant who will become a valuable contributor in a smoothly run veterinary office. Table of ContentsChapter 1: The Veterinary Office. Chapter 2: Care and Maintenance of the Veterinary Practice Facility. Chapter 3: Administrative Duties. Chapter 4: Computers. Chapter 5: Interpersonal Communication. Chapter 6: Stress. Chapter 7: Interacting with Clients. Chapter 8: Ethics. Chapter 9: Fee Collection Procedures, Billing, and Payroll.
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