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Managing Risk in Communication Encounters: Strategies for the Workplace
Synopses & Reviews
Organizational Communication Challenges is a theory-driven, narrative-based examination of the most daunting communication situations students will face in their working lives. The book focuses on risky interactions, the ones that threaten identities and relationships and sometimes careers: aapracticing dissent; repairing broken relationships; managing privacy; responding to harassment; offering criticism; communicating emotion. These and other communicative practices enact, contest, and change the moral codes which govern workplace relationships and communication therein. They are inherently risky due to the power differences, potential economic consequences, and normative pressures that shape workplace encounters.Organizational Communication Challenges is unique in its focus on the management of risk in work relationships. It is squarely focused on the challenges faced by members rather than leaders, because most students, indeed most employees, communicate from comparatively low power positions.a A generic chapter structure is used, so each chapter (1) is grounded in real-life organizational scenarios, (2) familiarizes students with recent research on the nature and importance of each type of communication, (3) applies a standard theoretical framework, and (4) illustrates for students a full range of communicative tactics and discourse practices.Organizational Communication Challenges is intended to be an accessible supplemental text for undergraduate and graduate courses in organizational communication, business and professional communication, and leadership communication. It will also prove useful in courses devoted to organizational ethics, managerial communication, applied communication, management, and organizational behavior.KEY FEATURES: -aHelps students understand types of work situations that are both ethically challenging and personally risky; introduces students to the risky situations they are likely to encounter during their working lives.+ Illustrates through vivid examples and narratives the inevitable tensions that emerge among our ethical, relational, and performance obligations.+ Emphasizes the role of discourse, interaction, and communication tactics in managing risk, performing role identities, and promoting ethical workplaces. + Presents a theoretical model to help students and scholars (1) integrate existing research, (2) analyze situations, and (3) generate new questions.+ Grounds student learning in real-life organizational contexts and research on the lived experiences of workers.+ Helps students understand how individual, relational, organizational, and cultural forces shape workplace communication.+ Shows that organizations benefit when employees are prepared to communicate in ways that manage risks to themselves and the organization.
Book News Annotation:
How does one deal with a difficult coworker or the ethically- challenged corporate culture that led to the current economic meltdown? Contending that better communication could help manage risk in these situations, Arizona State University professors of communication studies address workplace issues at individual, relational, and organizational levels of analysis. Following an introduction to the transformative potential of risky situations and their risk negotiation model, Waldron and Kassing present research on and examples of risky business likely to be encountered by students. They conclude with a discussion of newer risks, e.g., those presented by the virtual workplace. Annotation ©2010 Book News, Inc., Portland, OR (booknews.com)
This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions, and help readers understand how organizations benefit when employees communicate in ways that manage risk.
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