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Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line

Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line Cover

 

Synopses & Reviews

Publisher Comments:

"Businesses need to stop focusing on 'paradigm shifts' and 'strategic initiatives' and realize that none of that makes any sense if your front-line employees don't 'give a damn.'"" Rhoda Olsen, President, Great Clips, Inc.

Transform the Your Bored, Uncaring ""Generation Why"" Young Workforce into a Powerhouse of Performers and Innovators

According to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation. Only a fraction of the restless Generation Y workers who typically fill these positions stay with their employer longer than a year! Dubbed ""kidployees,"" these 16- to 24-year-olds share an entirely different set of values, expectations, and skills that must be reckoned with if you're among the millions of business owners and managers in America.

In Getting Them to Give a Damn, nationally recognized Generation Y expert Eric Chester shows readers how to hire, train, manage, and motivate a workforce that won't blindly conform to traditional standards and time-honored company policies and standards. Chester reveals the management techniques that leading-edge employers are using to get these quirky, book-smart, and streetwise kidployees to contribute in innovative and entrepreneurial ways.

Synopsis:

""Businesses need to stop focusing on 'paradigm shifts' and 'strategic initiatives' and realize that none of that makes any sense if your front-line employees don't 'give a damn.'"" —Rhoda Olsen, President, Great Clips, Inc.

 

Transform the Your Bored, Uncaring ""Generation Why"" Young Workforce into a Powerhouse of Performers and Innovators

 

According to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation. Only a fraction of the restless Generation Y workers who typically fill these positions stay with their employer longer than a year!  Dubbed ""kidployees,"" these 16- to 24-year-olds share an entirely different set of values, expectations, and skills that must be reckoned with if you're among the millions of business owners and managers in America.  

 

In Getting Them to Give a Damn, nationally recognized Generation Y expert Eric Chester shows readers how to hire, train, manage, and motivate a workforce that won't blindly conform to traditional standards and time-honored company policies and standards. Chester reveals the management techniques that leading-edge employers are using to get these quirky, book-smart, and streetwise kidployees to contribute in innovative and entrepreneurial ways.

About the Author

Eric Chester, president and founder of Generation Why, Inc., is a dynamic consultant, author, and award-winning keynote speaker. Worldwide news media, including CNN, ABC's Good Morning America, and MSNBC, call on Chester to provide insight on the often-baffling Generation Y. Mega-youth employers like Toys ""R"" Us, Universal Theme Parks, and Dairy Queen seek his advice and guidance. Chester is the author of Employing Generation Why, as well as eight books in the Teen Power series.

Product Details

ISBN:
9781419504587
Subtitle:
How to Get Your Front Line to Care about Your Bottom Line
Publisher:
Kaplan Publishing
Author:
Eric Che
Author:
ster
Author:
Chester, Eric
Author:
Chester
Author:
Eric
Subject:
Finance
Subject:
Personnel management
Subject:
Teenagers
Subject:
Corporate & Business History - Strategies
Subject:
Management - General
Subject:
Personnel management -- United States.
Subject:
Teenagers -- Employment -- United States.
Subject:
Business management
Edition Description:
Trade paper
Publication Date:
20050501
Binding:
Paperback
Grade Level:
General/trade
Language:
English
Pages:
224
Dimensions:
9 x 6 in 10.71 oz

Related Subjects

» Business » General
» Business » History and Biographies
» Business » Human Resource Management
» Business » Management
» Business » People Management and Teams
» Business » Real Estate
» Business » Small Businesses » General
» Business » Training
» Health and Self-Help » Self-Help » General

Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line
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Product details 224 pages Dearborn Financial Publishing - English 9781419504587 Reviews:
"Synopsis" by , ""Businesses need to stop focusing on 'paradigm shifts' and 'strategic initiatives' and realize that none of that makes any sense if your front-line employees don't 'give a damn.'"" —Rhoda Olsen, President, Great Clips, Inc.

 

Transform the Your Bored, Uncaring ""Generation Why"" Young Workforce into a Powerhouse of Performers and Innovators

 

According to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation. Only a fraction of the restless Generation Y workers who typically fill these positions stay with their employer longer than a year!  Dubbed ""kidployees,"" these 16- to 24-year-olds share an entirely different set of values, expectations, and skills that must be reckoned with if you're among the millions of business owners and managers in America.  

 

In Getting Them to Give a Damn, nationally recognized Generation Y expert Eric Chester shows readers how to hire, train, manage, and motivate a workforce that won't blindly conform to traditional standards and time-honored company policies and standards. Chester reveals the management techniques that leading-edge employers are using to get these quirky, book-smart, and streetwise kidployees to contribute in innovative and entrepreneurial ways.

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