No Words Wasted Sale
 
 

Special Offers see all

Enter to WIN a $100 Credit

Subscribe to PowellsBooks.news
for a chance to win.
Privacy Policy

Visit our stores


    Recently Viewed clear list


    Required Reading | January 16, 2015

    Required Reading: Books That Changed Us



    We tend to think of reading as a cerebral endeavor, but every once in a while, it can spur action. The following books — ranging from... Continue »

    spacer

On Order

$85.50
New Trade Paper
Currently out of stock.
Add to Wishlist
available for shipping or prepaid pickup only
Qty Store Section
- Local Warehouse Reference- Bibliography and Library Science

Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environment

by

Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environment Cover

 

Synopses & Reviews

Publisher Comments:

IM, e-mail, and chat reference are already here, but have you adapted your traditional reference interview and information provision skills to these new formats? ACRL online trainer and popular Internet workshop leader Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview — and how to interpret and use new cues (chat slang, IM shorthand, emoticons, etc.) to better serve your users. For both chat and e-mail transactions, Kovacs outlines strategies for analyzing the question, conducting the interview, developing a search strategy, and delivering sources. There is guidance for selecting the best information format for users and delivering content in a timely and valuable manner. This practical guide offers everything reference librarians need to move from face-to-face to virtual transaction with ease.

Book News Annotation:

Appropriate for both self-study and college courses, this text identifies 50 general activities for accessing the internet, practicing chat with patrons, communicating professionally, evaluating information resources, searching the web, applying library policies, and responding to email inquiries. Sample reference interview questions, email conversations, links, and further reading resources are provided. Annotation ©2007 Book News, Inc., Portland, OR (booknews.com)

Product Details

ISBN:
9781555705985
Author:
Kovacs, Diane K.
Publisher:
Neal-Schuman Publishers
Subject:
Library & Information Science - General
Subject:
Reference-Bibliography and Library Science
Publication Date:
20070131
Binding:
TRADE PAPER
Language:
English
Pages:
132

Related Subjects

Computers and Internet » Internet » Information
Computers and Internet » Internet » Web Browsers
Reference » Bibliography and Library Science
Reference » General

Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environment New Trade Paper
0 stars - 0 reviews
$85.50 Backorder
Product details 132 pages Neal-Schuman Publishers - English 9781555705985 Reviews:
spacer
spacer
  • back to top

FOLLOW US ON...

     
Powell's City of Books is an independent bookstore in Portland, Oregon, that fills a whole city block with more than a million new, used, and out of print books. Shop those shelves — plus literally millions more books, DVDs, and gifts — here at Powells.com.