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Original Essays | April 11, 2014

Paul Laudiero: IMG Shit Rough Draft

I was sitting in a British and Irish romantic drama class my last semester in college when the idea for Shit Rough Drafts hit me. I was working... Continue »
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Virtual Reference Handbook (07 Edition)


Virtual Reference Handbook (07 Edition) Cover


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Please note that used books may not include additional media (study guides, CDs, DVDs, solutions manuals, etc.) as described in the publisher comments.

Publisher Comments:

IM, e-mail, and chat reference are already here, but have you adapted your traditional reference interview and information provision skills to these new formats? ACRL online trainer and popular Internet workshop leader Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview — and how to interpret and use new cues (chat slang, IM shorthand, emoticons, etc.) to better serve your users. For both chat and e-mail transactions, Kovacs outlines strategies for analyzing the question, conducting the interview, developing a search strategy, and delivering sources. There is guidance for selecting the best information format for users and delivering content in a timely and valuable manner. This practical guide offers everything reference librarians need to move from face-to-face to virtual transaction with ease.

Book News Annotation:

Appropriate for both self-study and college courses, this text identifies 50 general activities for accessing the internet, practicing chat with patrons, communicating professionally, evaluating information resources, searching the web, applying library policies, and responding to email inquiries. Sample reference interview questions, email conversations, links, and further reading resources are provided. Annotation ©2007 Book News, Inc., Portland, OR (booknews.com)

Product Details

Kovacs, Diane K.
Neal-Schuman Publishers
Library & Information Science - General
Reference-Bibliography and Library Science
Publication Date:

Related Subjects

Computers and Internet » Internet » Information
Computers and Internet » Internet » Web Browsers
Reference » Bibliography and Library Science
Reference » General

Virtual Reference Handbook (07 Edition) Used Hardcover
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Product details 132 pages Neal-Schuman Publishers - English 9781555705985 Reviews:
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