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Effective It Service Management (07 Edition)

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Effective It Service Management (07 Edition) Cover

 

Synopses & Reviews

Please note that used books may not include additional media (study guides, CDs, DVDs, solutions manuals, etc.) as described in the publisher comments.

Publisher Comments:

IT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. Without ITSM, every IT project and system would deteriorate over time until failure. ITIL is the recognized best-practice standard for ITSM, and has been around since the late 1980s, with ITIL version 3 published just recently. However, many of today's IT problems have been around for just as long - so in order to manage IT effectively, organizations must go beyond the ITIL framework. Rob Addy provides IT service managers and professionals with practical guidance on delivering and managing IT services in an effective and efficient manner by extending the ITIL approach to deliver proactive and pragmatic IT service management. His book is a candid look at the relative merits of currently accepted wisdom regarding the provision of IT services, using the principles of the IT Infrastructure Library (ITIL) guidance series. It describes IT service management processes related to service delivery and service support (as well as other non-ITIL areas), their objectives, shortcomings, and how these issues can be addressed in real-life situations. In addition, it delivers a workable definition of what exactly an 'IT service' is and how it can be defined and used in practice. Overall, he gives an unbiased view of the discipline, its objectives, major processes, and their benefits and shortcomings. Managing and mitigating IT risk is critical to the survival of every business. Success is an optional extra! Proactive IT service management can be thought of as risk management for IT: Can you afford to ignore it?

Synopsis:

This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.

About the Author

Rob Addy is an ITSM professional with over a decade of hands-on experience in the field. He has worked for many of the biggest names in the industry in a variety of roles in the UK and the US. From application development and support, to direct solution implementations, to product management and marketing, to consulting management and technical sales, Rob has gained insight into the ITSM world from many angles. This 360-degree view of the market enables him to balance real-life scenarios, customer requirements, best-practice processes, and technical solution capabilities and limitations to give a unique, pragmatic approach to improving IT services. Prior to joining the IT industry, Rob worked as a quality manager within the risk management, service, and manufacturing sectors, and managed several projects to gain and maintain certification to ISO 9000.

Product Details

ISBN:
9783540731979
Author:
Addy, Rob
Publisher:
Springer
Location:
Berlin, Heidelberg
Subject:
Information technology
Subject:
Programming - Software Development
Subject:
Management Science
Subject:
Software Development & Engineering - General
Subject:
ISO 9000
Subject:
IT-Outsourcing
Subject:
ITIL
Subject:
ITSM
Subject:
SLA
Subject:
Service Level Agreement
Subject:
Service License Management
Subject:
Service Management
Subject:
service provisioning
Subject:
Management of Computing and Information Systems
Subject:
Innovation/Technology Management
Subject:
Software engineering
Subject:
Business Information Systems <P>The author provides practical guidance on delivering and managing IT services in an effective and efficient manner by extending the ITIL approach to deliver proactive and pragmatic IT service management. His book offers ove
Subject:
Internet-Information
Subject:
Information Management
Subject:
BUSINESS INFORMATION SYSTEMS
Subject:
Computer Science
Subject:
Language, literature and biography
Subject:
Information Systems
Subject:
Management Information Systems
Copyright:
Edition Description:
Book
Publication Date:
20071012
Binding:
Paperback
Language:
English
Illustrations:
Y
Pages:
382
Dimensions:
235 x 155 mm 736 gr

Related Subjects

Business » Human Resource Management
Business » Management
Computers and Internet » Internet » Information
Computers and Internet » Software Engineering » General
Computers and Internet » Software Engineering » Software Management

Effective It Service Management (07 Edition) Used Hardcover
0 stars - 0 reviews
$68.00 In Stock
Product details 382 pages Springer - English 9783540731979 Reviews:
"Synopsis" by , This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.
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