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1 Burnside Database- MIS

Service Support (CCTA) (UK Edition)

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Service Support (CCTA) (UK Edition) Cover

 

Synopses & Reviews

Synopsis:

This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.

Product Details

ISBN:
9780113300150
Author:
Central Computer and Telecommunications Agency
Publisher:
Stationery Office Books (TSO)
Author:
Central Computer and
Location:
London
Subject:
Computer networks
Subject:
Support services
Subject:
General-General
Copyright:
Edition Description:
1534243
Series:
ITIL : managing IT services
Series Volume:
no. 45
Publication Date:
20000331
Binding:
TRADE PAPER
Language:
English
Illustrations:
Y
Pages:
xviii, 306 p.

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Service Support (CCTA) (UK Edition) Used Trade Paper
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Product details xviii, 306 p. pages SEVEN HILLS BOOK - English 9780113300150 Reviews:
"Synopsis" by , This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.
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