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Human Relations: Art & Science


Human Relations: Art & Science Cover


Synopses & Reviews

Publisher Comments:

Relationships are the very foundation of our lives. Whether personal or professional, our ability to understand and commuinicate effectively with the people in our lives can make the difference between a satisfying, fulfilling life and one filled with tension and frustration. With this in mind, it's suprising that so few of us take the time to critcally examine the makeup and workings of these connections. Here, with Vivian Hamilton's Human Relations: The Art and Science of Building Effective Relationships, we are given the opportunity to do so. This text examines human relations by integrating key components of successful relationships: internal influences on thoughts, feelings, and behaviors; external or sociocultural influences; and communication principles and skill building. These main features help drive students towards better understanding and more effective communication within all of their relationships.

Table of Contents

Chapter One:  Foundations of Human Relations 

Why Study Human Relations?   

What is Context?   

Psychology, Science, and Human Relations                    

Interim Summary #1                               

Culture: A Unifying Theme                        

    What is Culture?                        

    How Do We Define Values?                     

    The Origins of Culture                           

Interim Summary #2                                 

Dimensions of Culture                          



    Uncertainty Avoidance                          


Interim Summary #3                                  

Chapter Terms                             

Chapter One Activities                            


Chapter Two:  The Self in Human Relations                 


The First Steps: Defining and Understanding the Self                     



    Self-Efficacy: Where Self-Concept and Self-Esteem Intersect       

Interim Summary #1                                

Developing Self-Knowledge                             

    Social Comparison                    

    Self-Perception Theory                          

    Discussing Observations and Ideas with Others       

    The Johari Window                               

Interim Summary #2                              

Self-Presentation:  How (and How Much) We Show Ourselves to Others   

    The Public Self and the Private Self                  


Interim Summary #3                                 

The Self Throughout Adulthood                         

    Erikson’s Theory                            

    Levinson’s Theory                        

    Sheehy’s Theory                             

Interim Summary #4                             

Chapter Terms                                  

Chapter Two Activities                        


Chapter Three:  How Personality Influences Human Relations       

The Psychoanalytic Perspective                            

    The Mind as an Iceberg                      

    The Three Components of Personality               

    Defense Mechanisms                              

Interim Summary #1                                 

The Behaviorist Perspective                         

    Classical Conditioning                         

    Operant Conditioning                            

    Observational Learning                          

Interim Summary #2                             

The Humanist Perspective                              

    Carl Rogers’ Self Theory                    

    Maslow’s Need Hierarchy                    

    Applying the Humanist Theory to Human Relations        

The Trait Theories                                 

    The Big Five Theory                                  

    Applying the Big Five Theory                       

Personality Theories:  The Big Picture                  

Interim Summary #3                               

Chapter Terms                                    

Chapter Three Activities                    


Chapter Four:  Emotions, Stress, and Human Relations           

The Study of Emotion                           

    How Thoughts Influence Feelings                 

    Fantasies and Nightmares:  Seven Irrational Beliefs       

    Disputing Irrational Beliefs                       

Interim Summary #1                             

Some Basic Emotions and Their Effects on Relationships             




Interim Summary #2                            

Emotional Intelligence                        


    Ability to Regulate Emotions                        



    Social Competencies                             

Interim Summary #3                                  

The Role of Stress in Human Relations               

    The Stress Response                             

    Moderators of Stress                              

    Coping Effectively with Stress                    

Interim Summary #4                                

Chapter Terms                                  

Chapter Four Activities                         


Chapter Five:  The Role of Perception in Human Relations     

Cognitive Biases Which Influence Our Perception            

    The Primacy Effect                            

    False Consensus Bias                            

    The Confirmation Bias:  Seeing What We Expect to See        

    The Fundamental Attribution Error                    

    Overcoming the Fundamental Attribution Error       

Interim Summary #1                                  

Individual and Group Differences Which Affect Perception         

    Physiological Influences on Perception                

    Cultural Influences on Perception            

    Perception-Checking:  A Remedy for Misjudgments          

Interim Summary #2                                 

Memory and Perception                            

    Memory is Reconstructive                       

    The Stages of Memory                           

Interim Summary #3                                 

Chapter Terms                                  

Chapter Five Activities                               


Chapter Six:  Social Influence in Our Relations With Others           


    Motives for Conformity                       

    Situational Conditions Influencing Conformity            

Interim Summary #1                                 


    Basic Principles of Compliance                     

Interim Summary #2                                  


    The Milgram Experiment                         

    Situational Factors in Obedience                  

    Gender and Culture in Obedience                       

Reflections on the Stanford Prison Experiment                

Interim Summary #3                                  

Chapter Terms                                    

Chapter Six Activities                               


Chapter Seven: Prejudice: Foundations,Causes,Effects, and Remedies 393

 The Foundations of Prejudice                           

    The First Leg:  Group Formation                   

    The Second Leg:  Ethnocentrism                   

    The Third Leg:  Stereotypes                         

    Foundations of Prejudice:  A Final Word                    

Interim Summary #1                                  

Prejudice and Discrimination                           


    Causes of Prejudice                               


    Effects of Prejudice and Discrimination               

Overcoming Prejudice                               

Interim Summary #2                                  

Chapter Terms                                    

Chapter Seven Activities                           


Chapter Eight:  Principles of Effective Communication         

Relational Climate: Feeling Valued                          

    Confirming and Disconfirming Climates                 

    Levels of Confirmation                          

Interim Summary #1                                 

Basic Elements of Listening                              





Overcoming Common Barriers to Listening                     

    Internal Barriers to Listening                        

    External Barriers to Listening                        

    Counterfeit Listening Styles                          

Interim Summary #2                                 

Authentic Listening Styles                           

    Controversial Listening Styles                        

    Helpful Listening Styles                           

Gender and Listening Styles                             

Tips for the Successful Application of the Principles of Listening       

    Consider Your Goals and Your Limits                 

    Consider the Speaker’s Needs                      

    Minimize Distractions                             

    Mentally Summarize Key Ideas                      

Interim Summary #3                                  

A Look Back at the Listening Styles of My Grad School Professors       

Chapter Terms                                   

Chapter Eight Activities                            


Chapter Nine:  Verbal and Nonverbal Communication             

Verbal Communication                               

Language Must Be Clear                             

    Relative Language                          

    Static Language                               

Language Must Be Responsible                          

    I-Language vs. You-Language                        

    The Three Components of an Effective I-Statement          

Interim Summary #1                                

Language Must Be Culturally Sensitive                      

    High and Low-Context Cultures                     

    Elaborate, Exacting, and Succinct Communication Styles         

    Instrumental and Affective Communication                

    Gender and Communication                          

Interim Summary #2                                 

Language Must Be Congruent:  The Importance of Nonverbal Communication                                              

    Types of Nonverbal Communication                    

    Culture and Nonverbal Communication                

Interim Summary #3                                  

Chapter Terms                                    

Chapter Nine Activities                             


Chapter Ten:  Conflict and Conflict Resolution                 

Conflict:  Myths, Misperceptions, and Facts                  

    Myth #1:  Healthy Relationships Have Little or No Conflict       

    Myth #2:  Conflict is Always Destructive                    

    Myth #3:  In any Conflict, There Can Only Be One Winner        

    Overcoming the Myths                           

Personal Conflict Styles:  The Good, The Bad, and the Ugly         

    The Dual-Concern Model (The Good and the Bad)             

    And Now… The Ugly:  Passive Aggressive Behavior           

Interim Summary #1                                  

Personality and Cultural Influences on Conflict Style              

    Personality and Conflict Style                      

    Culture and Conflict Style                        

    Culture and Conflict Style:  The Bottom Line              

Interim Summary #2                                  

Reducing Defensiveness in Conflict Resolution               

    Reducing Defensiveness in Others                          

    Reducing Our Own Defensiveness                        

Interim Summary #3                                  

Resolving Conflict:  An Integrative Approach                 

    Step One:  Identify the Problem                    

    Step Two:  Set a Time and Place to Discuss the Issue         

    Step Three:  Exchange Viewpoints                    

    Step Four:  Brainstorm and Analyze Options               

    Step Five:  Set a Time to Follow Up                    

Interim Summary #4                                  

Effective Conflict Resolution:  Some Final Words                 

Chapter Terms                                   

Chapter Ten Activities                              


Chapter Eleven:  Key concepts in Intimate Relationships         

 What Is Love?                                     

    Sternberg’s Triangle Theory of Love                   

    Lee’s Love Styles                             

Interim Summary #1                                  

Falling In Love:  Attraction and Mate Selection                


    Physical Attractiveness                          


    Attraction on the Internet:  Do the Same Factors Apply?          

Interim Summary #2                                  

Making Relationships Work:  Keys to Healthy Long-Term Relationships      

    Realistic Expectations                            

    Passionate and Companionate Love                     

    The Big Picture                               

    Gottman’s Seven Principles                          

Interim Summary #3                                

Chapter Terms                                    

Chapter Activities                                


Chapter Twelve:  Surviving and Thriving in the Workplace            


    Trait Theory:  The Great Person Theory of Leadership            

    Interactionist Theories of Leadership                  

    Transactional vs. Transformational Leadership             

    Cultural Issues In Leadership                         

Interim Summary #1                                  

Motivating People in the Workplace                       

    Intrinsic and Extrinsic Motivation                        

    Fostering Intrinsic Motivation                        

Interim Summary #2                                  


    What Is Creativity?                               

    The Wright Brothers:  A Study in Creativity               

    Characteristics of Creative People                     

Putting It All Together:  The Role of Work in a Meaningful Life          

    Individual and Cultural Values                        

    Applying Cultural Values to Work                    

    Individual Values and the Meaning of Work                 

    The Meaning of Work:  A Summary                     

Interim Summary #3                                  

A Final Thought                                   

Chapter Terms                                    

Chapter Twelve Activities                               


Product Details

Hamilton, Vivian Mccann
Hamilton, Vivian McCann
Cram101 Textbook Reviews
Interpersonal Relations
Sociology - General
Interpersonal communication
General Psychology & Psychiatry
Psychology : General
Edition Description:
Trade paper
MySearchLab Series 15% off
Publication Date:
January 2007
Grade Level:
College/higher education:
9 x 6.9 x 0.9 in 617 gr

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