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The AMA Handbook of Business Documents: Guidelines and Sample Documents That Make Business Writing Easy

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Synopses & Reviews

Publisher Comments:

Regardless of how much or how little you write on the job, every word you put on paper or screen has the potential to build, enhance, damage or destroy your business’s reputation and market standing. But who today has the time to do a first-class writing job for all manner of business documents—without a little help?

With practical, crystal-clear guidelines and dozens of sample documents, The AMA Handbook of Business Documents takes the guesswork and mediocrity out of all of your written communications. Organized as an instant-reference tool you can count on whenever you’re putting something in writing, this lifesaving resource will help you sell, buy, inform, report, announce, propose, hire, fire, remind, get paid, and do everything else that defines your work and propels your business and career toward their goals.

Inside you’ll find a wealth of sample documents and short, easy-to-apply guidelines for creating your own, including:

Abstracts * Letters of Application * Complaint Letters * Memos * Proposals * Inquiry Letters * Follow-up Letters * Collection Letters * Emails * Reference Letters * Progress and Activity Reports * Policies and Procedures * Lab Reports * Grant Proposals * Press Releases * Newsletters * Job Offer Letters * Warning Letters * Sales Letters * Training Manuals * Speeches and Oral Presentations * Product Specifications * Summaries * Surveys * and many, many more.

Wilson’s and Wauson’s The AMA Handbook of Business Writing has been hailed by Library Journal as “a highly relevant… and authoritative work.” Like that book, this one is an indispensable resource for anyone responsible for putting a business’s intentions into words. And at a fraction of the price, The AMA Handbook of Business Documents gives you the core essentials when you need them—now—so that you and your team can execute powerful, professional, foolproof documents quickly, consistently, and confidently—every time.

Kevin Wilson and Jennifer Wauson are Vice President and President, respectively, of Videologies, Inc., in Acworth, Georgia. The firm specializes in training and corporate communications. Mr. Wilson is also a writer, instructional designer, and training consultant. Ms. Wauson is a training consultant, project manager, video producer, and director. Together they are the authors of Administrative Assistant’s and Secretary’s Handbook and The AMA Handbook of Business Writing.

Synopsis:

Your company’s identity, products, services, and strengths are all represented by its written communications. From business plans and sales presentations to newsletters and e-mail marketing, the way the company comes across on a page or screen can make the difference between big success and big trouble.

The AMA Handbook of Business Documents takes the guesswork out of preparing firstclass written pieces of every type. Packed with dozens of sample documents and practical tips, this handy guide is everything you need to create:

• Proposals • Memos • E-mails • Press releases • Collection letters • Speeches • Technical, research and lab reports • Sales letters • Policies and procedures • Warning letters • Announcements • And much more

Suited equally to executives, entrepreneurs, managers, and administrative staff—anyone charged with putting a business’s intentions into words—The AMA Handbook of Business Documents is a versatile, powerful, and indispensable toolbox.

About the Author

KEVIN WILSON is an instructional designer, training consultant, and vice president of Videologies, Inc., which specializes in training administrative professionals.

JENNIFER WAUSON is a training consultant, project manager, and president of Videologies, Inc. They are the authors of Administrative Assistant’s and Secretary’s Handbook and The AMA Handbook of Business Writing.

Table of Contents

C O N T E N T S

INTRODUCTION vii

ACKNOWLEDGMENTS ix

SAMPLE BUSINESS DOCUMENTS

Abstracts, 1

Acceptance Letter, 3

Acknowledgment Letter, 5

Adjustment Letter, 7

Announcement Letter, 9

Annual Report, 11

Application Letter, 18

Brochures, 20

Business Letter, 25

Business Letter Writing Style, 28

Business Letter Format, 28

Business Plan, 33

Collection Letter, 42

Commendation Letter, 44

Complaint Letter, 46

Cover Letters, 48

Directives, 50

Email, 52

Endorsement Letter, 54

Forms, 57

Fund-Raising Letter, 60

Grant Proposals, 62

Instructions, 70

Introductions, 72

Inquiry Letter, 74

Job Descriptions, 77

Job Offer Letter, 79

Meeting Agenda, 81

Meeting Minutes, 82

Corporate Minutes, 82

Corporate Resolutions, 83

Memorandum, 85

Mission Statements, 86 Newsletters, 87

Newsletter Articles, 90

Notices, 91

Permission Letter, 95

Policies, Rules, or Guidelines, 98

PowerPoint Presentations, 100

Planning a Presentation, 102

Press Releases, 105

Procedures, 107

Progress Reports, 110

Proposals, 114

Questionnaires and Surveys, 125

Reference Letters, 129

Refusal Letter, 131

Reports, 133

Memorandum Report, 133

Letter Report, 133

Short Report, 133

Formal Report, 134

Request Letters, 145

Research Report, 147

Resignation Letter, 150

Résumés, 152

Sales Letters, 156

Seasonal Correspondence, 160

Specifications, 162

Speeches and Oral Presentations, 166

Summaries, 172

Termination of Employment Letter, 176

Training Manual, 178

Trip Report, 192

User Guide, 193

Warning Letter, 200

Web Sites, 202

White Papers, 205

Product Details

ISBN:
9780814417690
Author:
Wilson, Kevin
Publisher:
AMACOM/American Management Association
Author:
Wauson, Jenni
Author:
Wauson, Jennifer
Author:
Fer
:
Wauson, Jennifer
Subject:
Handbooks, manuals, etc
Subject:
Business english
Subject:
Business Communication
Subject:
Business Writing
Subject:
Reference
Publication Date:
20110531
Binding:
TRADE PAPER
Grade Level:
GA
Language:
English
Dimensions:
9.25 x 7.38 in
Age Level:
18

Related Subjects

Business » Communication
Business » Reference
Business » Writing
Reference » Writing » Writing as a Business

The AMA Handbook of Business Documents: Guidelines and Sample Documents That Make Business Writing Easy New Trade Paper
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Product details pages AMACOM/American Management Association - English 9780814417690 Reviews:
"Synopsis" by ,

Your company’s identity, products, services, and strengths are all represented by its written communications. From business plans and sales presentations to newsletters and e-mail marketing, the way the company comes across on a page or screen can make the difference between big success and big trouble.

The AMA Handbook of Business Documents takes the guesswork out of preparing firstclass written pieces of every type. Packed with dozens of sample documents and practical tips, this handy guide is everything you need to create:

• Proposals • Memos • E-mails • Press releases • Collection letters • Speeches • Technical, research and lab reports • Sales letters • Policies and procedures • Warning letters • Announcements • And much more

Suited equally to executives, entrepreneurs, managers, and administrative staff—anyone charged with putting a business’s intentions into words—The AMA Handbook of Business Documents is a versatile, powerful, and indispensable toolbox.

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