The Sage Handbook of Intercultural Competence

The SAGE Handbook of Intercultural Competence brings together in one volume the leading experts and scholars from a variety of fields (e.g., education, communication, psychology, social work, health care, conflict studies, etc.) and from around the world who do work in intercultural competence (defined as appropriate and effective communication, as well as behavior, in intercultural situations). Given the current and future focus on global workforce development, and on globalization in general, this Handbook examines the skills, attitudes, and knowledge needed in our ever diverse world.This Handbook is a vital compendium that any scholar, instructor, administrator, or student can pick up and use for a number of different topics related to intercultural competence: Part 1--Concepts and Theory of Intercultural Competence (history; definitions; theories; models; methodologies) Part 2--Intercultural Competence Development in Specific Fields (such as social work, engineering, education, business, health care, and training) Part 3--Assessment and Research of Intercultural Competence (providing frameworks, self-report tools, methods, and case studies)

In her introduction Deardorff, a professor of intercultural education at several universities, states that "intercultural competence is a lifelong process;..". No matter how much good will a person has, she can still make cultural errors that result in misunderstandings. In the hope of minimizing these faux pas Deardorff has put together this handbook. The first section explains the concept. Following essays discuss different aspects of intercultural competence and how to acquire it. Suggestions on developing understanding of diversity within other cultures are given from the point of view of Chinese, Arab, Latin American, Indian and German societies. While the situations in which cultural competence is needed are infinite, the second section selects some of the more crucial areas: business, training of teachers, social work, engineering, religious outreach and health care, among others. The final section discusses methods of evaluating intercultural competence. The book ends with a warning of what can occur when people are interculturally incompetent, although a course in the history of intercultural encounters would provide all the examples necessary. The handbook is intended for students and those who conduct international business or work in a multi-cultural environment. In short, everyone. Annotation ©2009 Book News, Inc., Portland, OR (booknews.com)

Bringing together leading experts and scholars from around the world, this Handbook provides a comprehensive overview of the latest theories and research on intercultural competence. It will be a useful and invaluable resource to administrators, faculty, researchers, and students.