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Interviews | April 8, 2014

Shawn Donley: IMG Gabrielle Zevin: The Powells.com Interview



Gabrielle ZevinThe American Booksellers Association collects nominations from bookstores all over the country for favorite forthcoming titles. The Storied Life of... Continue »
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    The Storied Life of A. J. Fikry

    Gabrielle Zevin 9781616203214

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Other titles in the Voices That Matter series:

Designing the Conversation: Techniques for Successful Facilitation (Voices That Matter)

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Designing the Conversation: Techniques for Successful Facilitation (Voices That Matter) Cover

 

Synopses & Reviews

Publisher Comments:

Facilitation skills are the foundation of every successful design practice, yet training on this core competency has been largely unavailable—until now. Designing the Conversation: Techniques for Successful Facilitation is a complete guide to developing the facilitation skills you need to communicate effectively and design fully engaging experiences. Learn to take control as Russ Unger, Brad Nunnally, and Dan Willis show you how to use your skills as a facilitator to deftly extract information from different types of people in various scenarios and address any problems and needs that arise along the way.

With this book, you will learn how to:

  • Bring together different cross-functional project teams, stakeholders, and clients while balancing their needs, goals, and requirements with those of users
  • Prepare for activities through agenda setting, planning for different types of personalities, and identifying the method of practicing that works best for you
  • Perform group facilitation in workshops, brainstorming sessions, and focus groups
  • Manage individual facilitation activities through interviews, usability testing, sales calls, and mentoring
  • Conduct one-to-many facilitation activities such as presentations, virtual seminars, and lectures
  • Understand how to manage Q & A from audiences of all sizes

Synopsis:

While user experience design is a topic of exploding popularity, facilitation is a skill that is largely missing from books in the field. This book is for people who are interested in learning more about facilitation; they've seen the various types of activities that they are told that they can perform, and they are looking for an approach that takes them to the next step. By removing a lot of guesswork from the process of interviewing stakeholders, users, and/or teammates, the book aims to enable designers to fully engage a group of peers, clients, and even strangers, moving individuals and teams toward solutions by focusing on their strengths and expertise. This book provides a chapter-by-chapter guide through common facilitation activities, providing clear and concise approaches to each.

About the Author

Russ Unger, co-author of A Project Guide to UX Design and user experience consultant, is on the Advisory Board for

the Department of Web Design and Development at Harrington College of Design. His workshops have been

attended by a variety of companies, from lean startups to large corporations. Since 1993 he has helped many

companies incorporate user experience strategies and tactics into their designs.

Brad Nunnally is a Lead User Experience Consultant at Perficient, where he performs UX activities including research, modeling, design, and testing. Over the course of his career, he has helped clients in the financial, healthcare management, public utilities, and pharmaceutical management industries identify customer and user needs, and has developed engaging experiences catered directly for those needs.

Dan Willis is a user experience consultant who has been launching robust websites and apps since the mid-1990s.

He was the first User Experience Director at washingtonpost.com, and he held the same title at PBS.org. He is the creator of UX Crank (www.uxcrank.com), a resource for UX professionals.

Table of Contents

Ch 1 Intro/Arrive

Ch 2 Define the "Whys"

Ch 3 Structure Facilitation

Ch 4 Preparing for Personalities

Ch 5 Pick Your Tools

Ch 6 Kick-off Meetings

Ch 7 Brainstorm Sessions

Ch 8 Workshops

Ch 9 Focus Groups

Ch 10 Participatory Design, Design Studios, or Other Variations

Ch 11 Interviews

Ch 12 Contextual Inquiry

Ch 13 Usability Testing ?

Ch 14 Sales Calls

Ch 15 Mentoring ?

Ch 16 Presentations and Panels ?

Ch 17 Virtual Seminars

Ch 18 Lectures ?

Ch 19 Weddings, Funerals, and Everything Else

Ch 20 Managing Questions & Answers

Ch 21 Measuring Success ?

Ch 22 The Peak-End Rule

Product Details

ISBN:
9780321886729
Author:
Unger, Russ
Publisher:
New Riders Publishing
Author:
Nunnally, Brad
Author:
Willis, Dan
Subject:
Internet - General
Subject:
Business Communication
Subject:
collaborative; collaboration; ux; user experience; designer; web designer
Copyright:
Edition Description:
Trade paper
Series:
Voices That Matter
Publication Date:
20130231
Binding:
TRADE PAPER
Language:
English
Pages:
264
Dimensions:
9 x 7 x 0.553 in 410 gr

Related Subjects

Business » Communication
Business » Office Skills
Computers and Internet » Internet » General
Computers and Internet » Internet » Information
Computers and Internet » Internet » Web » Site Design
Computers and Internet » Internet » Web Publishing
Science and Mathematics » Biology » General

Designing the Conversation: Techniques for Successful Facilitation (Voices That Matter) New Trade Paper
0 stars - 0 reviews
$34.99 In Stock
Product details 264 pages New Riders Publishing - English 9780321886729 Reviews:
"Synopsis" by , While user experience design is a topic of exploding popularity, facilitation is a skill that is largely missing from books in the field. This book is for people who are interested in learning more about facilitation; they've seen the various types of activities that they are told that they can perform, and they are looking for an approach that takes them to the next step. By removing a lot of guesswork from the process of interviewing stakeholders, users, and/or teammates, the book aims to enable designers to fully engage a group of peers, clients, and even strangers, moving individuals and teams toward solutions by focusing on their strengths and expertise. This book provides a chapter-by-chapter guide through common facilitation activities, providing clear and concise approaches to each.
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