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Other titles in the Wiley CIO series:
Wiley CIO #588: Straight to the Top: CIO Leadership in a Mobile, Social, and Cloud-Based Worldby Gregory S. Smith
Synopses & Reviews
Praise for the second edition of Straight to the Top
"There was a time when getting to the CIO seat took a lot of hard work, a little bit of career risk, the ability to connect with people around you, surrounding yourself with the most talented people who are passionate about the same things you are, the ability to deliver the solutions that matter, and the grace of God. Gregory has added another tool and a fresh perspective on the role of the CIO. The climb to CIO is still not easy, but there is good practical advice and guidance for those making the climb and those who want to stay there."
—Ed Anderson, Global CIO, World Vision International
"Whether you aspire to be a CIO, are already a CIO, or possibly another type of business leader who just wants to leverage the power of information to give your company a competitive advantage, this is a great read. Gregory's insights will help keep your innovative juices flowing."
—Earl Monsour, Director, Strategic Information Technologies, Maricopa Community College District
"The CIO role is one of the most challenging executive positions, and it is only getting tougher. With data moving closer to the revenue stream of nearly every industry, CIOs are responsible for innovation, operations, cost containment, security, and product development—a heady brew! In the second edition to his excellent book, Gregory Smith addresses the evolution of the CIO role and, in an engaging writing style, provides guidance to IT leaders who aspire to CIO greatness."
—Martha Heller, President, Heller Search Associates, LLC; author of The CIO Paradox: Battling the Contradictions of IT Leadership
"Straight to the Top is a visionary's look at what aspiring and current CIOs must do to succeed in the new mobile, social, and cloud-based world. Smith's book is not just for future and current IT leaders, but a must-read for all CEOs before they hire their next CIO."
—Anne C. Topp, Vice President and CIO, World Wildlife Fund
"This book offers a rare combination of advice to both CIOs and aspiring CIOs alike, advice on how to develop and hone their skills as well as how to deal with some of the thornier issues afflicting IT organizations today. [Smith's] advice is sound, straightforward, practical, and based on his personal experience and successful tenure as a CIO at leading organizations."
—Josh Jewett, CIO, Family Dollar, Inc.
The CIO's world has changed dramatically—from the "old days" of centralized computing on mainframes, client-server technology, Web 1.0, telecommunications advances, and mobile computing gains to new drivers for change including cloud technology, social networking, the virtualization of everything technical, smartphone/tablet technologies, and the advancement of consumer devices in the business world.
Now in a fully updated second edition, Straight to the Top helps sitting CIOs, aspiring CIOs, and other business professionals understand the drivers, complexities, and positioning of IT as well as the qualities necessary to attain the role of first-time CIO.
Straight to the Top, Second Edition expertly coaches aspiring CIOs on building the requisite skills with expert guidance from leading CIOs and author Gregory Smith's own observations throughout his more than twenty years of experience working in the information technology field.
The new edition offers a rare look at the qualities, skills, and experience that executive recruiters are seeking when searching for CIO candidates, with guidance on:
Providing an organized and comprehensive view of the CIO job and its important role in modern organizations, Straight to the Top, Second Edition equips sitting CIOs and CIO candidates with the strategies and knowledge necessary to be successful in the new mobile/social/cloud-based normal—and provide technology leadership as a world-class CIO.
Essential reading for IT professionals with aspirations toward the top IT spot, and forsitting CIOs looking to refine their mobile, social and cloud strategies and knowledge
The definitive work on how to achieve leadership success in IT, Straight to the Top,SecondEdition reveals how the role of the CIO is changing due to major trends associated withconsumer and enterprise products and technologies driving new mobile solutions in today'sorganizations; cloud computing and the move away from controlled / internally managed datacenters to pay as you use and elastic cloud infrastructure and application services; and theimpact social media is having on today's complex organizations.
Author Gregory S. Smith expertly coaches existing and aspiring CIOs on building therequisite skills through his observations and experience as a veteran CIO with more thantwenty-five years of experience leading IT teams and delivering complex technical solutions inthe information technology field.
Providing an organized and comprehensive view of the CIO job and its important role inmodern organizations, Straight to the Top, Second Edition equips sitting CIOs and CIOcandidates with the strategies and knowledge necessary to be successful in the new businessnormal - a mobile, social and cloud-based world, and how to provide technology leadership as aworld-class CIO.
About the Author
GREGORY S. SMITH currently serves as a CIO for an organization in the Washington, DC, area. He previously served for nine years as the vice president and chief information officer (CIO) at the World Wildlife Fund (WWF) in Washington, DC. Mr. Smith is the author of How to Protect Your Children on the Internet: A Road Map for Parents and Teachers and Straight to the Top: Becoming a World-Class CIO. He has published many articles over his career, including "Talking at the Top of the World" in CIO magazine, along with a variety of technology and business topics in Forbes, eWeek, and Computerworld. Mr. Smith received a BS in computer science from the University of Maryland, College Park, and an MS in business from The Johns Hopkins University, where he also served as an adjunct faculty member in the Carey Business School graduate programs. He can be contacted through his website: http://www.gregoryssmith.com.
Table of Contents
Ac knowledgments xv
Part one—Key Change Drivers and Trends Impacting the CIO Role Today 1
Chapter 1 Why the Role of the CIO Continues to Change 3
The State of the CIO 6
How Important Are Core Technology Skills? 9
What Did I Do to Prepare? 17
Chapter 2 Technologies and Trends Driving Today’s IT Innovation 21
Follow the Money 21
The Major Technology Trends Driving Change 25
Predictions for the Future 33
What Did I Do to Prepare? 34
Chapter 3 IT Standards and Governance and the Impact of Consumer Devices 39
IT Governance and Its Benefits 39
How IT Trends Affect IT Governance 41
Portfolio Management of IT 51
The IT Strategic Plan 54
What Did I Do to Prepare? 56
Chapter 4 Service Level Agreements: A Key to Improved Customer Expectations and Better Contracts 61
Service in the Age of the Customer 61
Service Level Agreements 66
Annual Staff and Customer Surveys 73
Vendor Scorecarding 76
What Did I Do to Prepare? 81
Chapter 5 Today’s CIO: The Teacher to the C-Suite 85
Gaps in Expectations between CIOs and CEOs and other C-Level Executives 86
Educating the C-Suite 87
Creating a High-Performing IT Team through Education 88
What Did I Do to Prepare? 97
Part two—The Modern-Day CIO101
Chapter 6 What Executive Recruiters Are Looking for, from Consulting Experience to Leadership Skills 103
How to Get Noticed 103
Leading Generation Y and Mentoring 106
Tomorrow’s Leadership Skills 120
What Did I Do to Prepare? 121
Chapter 7 Cloud Computing Strategies and Risks 125
A Cloud Computing Overview 125
Growth Trends and Costs 135
The Security and Risks of Cloud Computing 140
Integrating with the Cloud 145
What Did I Do to Prepare? 150
Chapter 8 The Consumerization of IT 155
Consumer Devices Permeate the Corporate World 155
Growth Trends for Mobile Computing 160
Increasing Costs and Security 163
Mobile Device Management 164
What Did I Do to Prepare? 168
Chapter 9 Social Media Changes Everything 173
Social Media Categories 173
Social Media Titans 175
Social Media Are the World’s Reporters 177
Businesses Using Social Media 179
The Risks of Social Media 182
Facebook Fatigue? 184
What’s Next in Social Media 185
What Did I Do to Prepare? 189
Chapter 10 What’s after the CIO Role? 193
Career Next Steps 193
What Did I Do to Prepare? 198
About the Author 201
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