Dreadfully Ever After Sale
 
 

Recently Viewed clear list


Original Essays | September 30, 2014

Brian Doyle: IMG The Rude Burl of Our Masks



One day when I was 12 years old and setting off on my newspaper route after school my mom said will you stop at the doctor's and pick up something... Continue »
  1. $13.27 Sale Trade Paper add to wish list

    Children and Other Wild Animals

    Brian Doyle 9780870717543

spacer
Qualifying orders ship free.
$17.99
New Trade Paper
Ships in 1 to 3 days
Add to Wishlist
available for shipping or prepaid pickup only
Available for In-store Pickup
in 7 to 12 days
Qty Store Section
3 Remote Warehouse Humor- Politics and Business

More copies of this ISBN

Pretending You Care: The Retail Employee Handbook

by

Pretending You Care: The Retail Employee Handbook Cover

 

Synopses & Reviews

Publisher Comments:

Anyone who's worked in retail--and most of us who've only shopped there--can attest to just how twisted, bizarre, and unpredictable it is. The customer who's always right, especially when he's clearly wrong. The seventeen jokers each day who claim that if there's no price tag, it must be free. The illogical, imprecise, and infuriating instructions from corporate. Norm Feuti has seen it all in his fifteen years working the sales floors of this country, and in his syndicated comic strip Retail he takes fans behind the scenes with wry, head-shaking glee. Now, in his first book, Feuti presents a collection of deeply funny comics that not only speaks to anyone who has ever worked retail, but also shows managers how to end unproductive working behaviors while teaching how to provide better incentives for employees. Structured as an employee handbook for new retail employees--it doesn't matter what store, since the rules are essentially interchangeable--this clever, laugh-out-loud guide will resonate with anyone who's ever worked, or shopped, in a store. Beginning with instructions on Pretending to Read the Handbook (since its only real function is to provide the store with legal protection, you don't really need to read it), Feuti deciphers retail corporate-speak (Health Benefits = Try Not to Get Sick, since we won't give you enough hours to qualify for insurance) and advises newbies on how to deal with line-cutters (never actually look at the line--that way nobody can expect you to correct the offender). Filled with gems from his daily comic strip and knowing, painfully funny advice, Pretending You Care will delight anyone who's ever been forced to say, Thanks, and have a nice day.

Synopsis:

Ah, retail. It has lured in the best of us with promises of employee discounts (a sham), the "fun" of working with people (not so much), and flexible hours (don't make me laugh).

What we got instead: cranky customers, sadistic managers, idiotic coworkers, and, oh yeah, the hell that is doing inventory.

But there are ways to lessen the pain, and this retail handbook will show you how. Inside you'll learn how to handle the crazies (both customers and coworkers), feign product knowledge, and make the best of working the register, all the while, of course, pretending you care. This book takes years of retail experience and condenses it into a guide that is as funny as it is useful.

If you work in retail now, have done so in the past, or plan to do so in the future: this is the book for you.

Synopsis:

In his first book, Feuti presents a collection from his daily comic strip that not only speaks to anyone who has ever worked in retail, but also shows managers how to end unproductive working behaviors while teaching how to provide better incentives for employees.

About the Author

Norm Feuti is a Massachusetts-based cartoonist and, with 15 years experience as a department store manager, a retail veteran. He has worked in stores such as Bostonian Shoes, Learningsmith, and Michael's Arts and Crafts. His comic strip "Retail," on which the book is based, is syndicated by King Features and featured in 20 newspapers nationwide.

Product Details

ISBN:
9781401308902
Subtitle:
The Retail Employee Handbook
Author:
Feuti, Norman
Publisher:
Hyperion
Subject:
Form - Parodies
Subject:
Topic - Business and Professional
Subject:
Comics & Cartoons
Subject:
Form - Comic Strips & Cartoons
Subject:
Stores, retail
Subject:
Retail trade
Subject:
General Business & Economics
Subject:
Humor-Politics and Business
Subject:
Parodies
Copyright:
Edition Description:
TradePB
Publication Date:
20071016
Binding:
Paperback
Grade Level:
from 8 up to 17
Language:
English
Illustrations:
Y
Pages:
320
Dimensions:
8.25 x 5.5 in 10.24 oz
Age Level:
from 18

Other books you might like

  1. Great Cat Stories II (Amazing Stories) Used Trade Paper $5.95
  2. The Power of Purrs: Reflections on a... New Trade Paper $12.95
  3. Cats Facts, Figures & Fun New Hardcover $6.25
  4. Mewsings: Exploring the Feline Mystique Used Hardcover $9.95

Related Subjects

Arts and Entertainment » Humor » Business and Professional
Arts and Entertainment » Humor » Cartoons » Comics
Arts and Entertainment » Humor » Parodies
Arts and Entertainment » Humor » Work and School

Pretending You Care: The Retail Employee Handbook New Trade Paper
0 stars - 0 reviews
$17.99 In Stock
Product details 320 pages Hyperion - English 9781401308902 Reviews:
"Synopsis" by , Ah, retail. It has lured in the best of us with promises of employee discounts (a sham), the "fun" of working with people (not so much), and flexible hours (don't make me laugh).

What we got instead: cranky customers, sadistic managers, idiotic coworkers, and, oh yeah, the hell that is doing inventory.

But there are ways to lessen the pain, and this retail handbook will show you how. Inside you'll learn how to handle the crazies (both customers and coworkers), feign product knowledge, and make the best of working the register, all the while, of course, pretending you care. This book takes years of retail experience and condenses it into a guide that is as funny as it is useful.

If you work in retail now, have done so in the past, or plan to do so in the future: this is the book for you.
"Synopsis" by , In his first book, Feuti presents a collection from his daily comic strip that not only speaks to anyone who has ever worked in retail, but also shows managers how to end unproductive working behaviors while teaching how to provide better incentives for employees.
spacer
spacer
  • back to top
Follow us on...




Powell's City of Books is an independent bookstore in Portland, Oregon, that fills a whole city block with more than a million new, used, and out of print books. Shop those shelves — plus literally millions more books, DVDs, and gifts — here at Powells.com.