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Interviews | September 2, 2014

Jill Owens: IMG David Mitchell: The Interview

David MitchellDavid Mitchell's newest mind-bending, time-skipping novel may be his most accomplished work yet. Written in six sections, one per decade, The Bone... Continue »
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    The Bone Clocks

    David Mitchell 9781400065677

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Applying Quality Management in Healthcare: A Systems Approach


Applying Quality Management in Healthcare: A Systems Approach Cover


Synopses & Reviews

Book News Annotation:

Kelly's (public health leadership, U. of North Carolina, Chapel Hill; nursing, Duke U.) text provides future and current health care managers with up-to-date coverage of the concepts, topics, and practices of effective management of various types of health service organizations and settings. Recognizing the growing adoption of quality philosophies and approaches in the health services industry, the third edition places stronger emphasis on systems and less on traditional quality tools and techniques. Opening chapters provide foundational content about systems and system thinking. Subsequent chapters discuss achieving results in complex systems including establishing system direction, establishing improvement goals, customer and stakeholder requirements, the role of policy in system change promotion, process improvement, improvement implementation, performance measurement, and teamwork. An expanded 13-part exercise lab enables readers to apply newly learned quality techniques. Annotation ©2012 Book News, Inc., Portland, OR (

Product Details

Kelly, Diane L.
Health Administration Press
Health and Medicine-Medical Specialties
Publication Date:

Related Subjects

Health and Self-Help » Health and Medicine » Medical Specialties
History and Social Science » Law » General

Applying Quality Management in Healthcare: A Systems Approach New Hardcover
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