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Other titles in the Chandos Information Professional series:

Library Technology and User Services: Planning, Integration, and Usability Engineering (Chandos Information Professional)


Library Technology and User Services: Planning, Integration, and Usability Engineering (Chandos Information Professional) Cover


Synopses & Reviews

Publisher Comments:

Written as a technology guide for students, practitioners, and administrators, the focus of this book is on introducing current and future trends in library technology and automation within the larger context of strategic and systems planning, implementation, and continuous improvement. Technology is an essential resource for attaining both organizational and patron goals, and planning needs to emphasize the alignment between the clearly defined goals of each. For this alignment to occur on a consistent basis goals must be designed, or engineered, in a systematic fashion where technology fulfils the need to deliver the desired outcomes in an efficient, cost-effective manner. Library technology and user services also examines the concept of usability engineering, where the technology is planned, designed, and implemented in such a way as to maximize utility and ease-of-use for users and employees. Readers will understand both the why and the how of library technology, planning, and implementation articulated in a simple, easy-to-understand fashion.

Book News Annotation:

Part of a series of works designed to provide information technology professionals with easy to reference, current, relevant and practical information on emerging topics, this volume on library technologies examines advances in user services and the planning and implementation of advanced "libraries 2.0" integration strategies for modern libraries. Topics discussed include designing for added value in user services, organizational goals and technology, customization, budgeting, and evaluation. The work also examines specific technologies such as ebooks and readers, cloud computing, and virtual environments. Chapters include illustrations and tables as well as useful glossaries of terms. Chow is a professor of library science and Bucknall is the head of library electronic resources and information technologies at the University of North Carolina, Greensboro. Chandos is an imprint of Woodhead Publishing, Distributed in the US by Neal-Schuman Publishers. Annotation ©2012 Book News, Inc., Portland, OR (

About the Author

Dr. Anthony S. Chow teaches Library Management and Technology as Assistant Professor in the Department of Library and Information Studies at the University of North Carolina at Greensboro.

Tim Bucknall is Assistant Dean of Libraries and Head of Electronic Resources and Information Technologies for the University Libraries at the University of North Carolina at Greensboro.

Table of Contents

Strategic planning, organizational goals and technology: what and for whom?
 - Needs assessment
 - Strategic planning
 - Goal 1: a vibrant, user-centered collection
 - Strategic planning and world-class user services
 - Creating a strategic plan
 - Goal 1: quality online services and resources
 - Goal 2: comprehensive career resources and services
 - Goal 3: multi-faceted services and support for the homeless and indigent population
 - Goal 4: world class youth and family collection and services
Customized fashion: finding the right fit
 - Hardware and software
 - A public library
 - An academic library
 - A school library
 - Library technology infrastructures and user services
Technology and budgeting
 - Prevention vs. reaction
 - Quality vs. quantity
 - Replacement vs. repair
 - Zero-sum vs. line-item budgeting
 - Using Excel for budgeting
 - Prioritizing technology
 - Budgeting trends
Evaluation: is technology meeting the needs of the organizations users?
 - Formative and summative evaluation
 - Informatics
 - Evaluation method
 - Building a logic model for outcomes-based evaluation
Emerging technology trends in libraries
 - Integrated library systems
 - Metasearching and discovery tools
 - Web 2.0
 - E-books and e-readers
 - Pay per view
 - Consortia and group purchasing
 - Media
 - Meeting spaces
 - Circulating devices
 - Mobile
 - Digitization
 - Cloud computing
 - Pervasive web usability and usability testing
 - Virtual worlds
 - Instructional literacy and technology

Product Details

Chow, Anthony S.
Chandos Publishing
Bucknell, Tim
Chow, Anthony
Edition Description:
Chandos Information Professional Series
Publication Date:
9 x 6 in

Related Subjects

Computers and Internet » Internet » Information
Reference » Bibliography and Library Science
Reference » Bibliography and Library Science » Administration and Management
Reference » Bibliography and Library Science » School Media

Library Technology and User Services: Planning, Integration, and Usability Engineering (Chandos Information Professional) New Trade Paper
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