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Difficult Conversations

by

Difficult Conversations Cover

 

Synopses & Reviews

Publisher Comments:

Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you".

We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong?

Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on fifteen years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works?

Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds.

Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.

Synopsis:

In the tradition of one of our bestselling nonfiction titles. Getting Past No, "Difficult Conversations" enables listeners to untangle the web of emotions, perceptions and assumptions that make even competent communicators stumble.

About the Author

Douglas Stone, Bruce Patton, and Sheila Heen teach at the Harvard Law School and the Harvard Negotiation Project, the group that produced the international bestseller Getting to YES! They have consulted to businesspeople, governments, organizations, communities, and individuals around the world, from the various parties to the negotiations on constitutional transition in South Africa to schoolteachers in Medellin, Colombia, to community leaders and the police department in Springfield, Massachusetts. They have written on negotiation and communications in publications ranging from The New York Times to Parents magazine. Bruce Patton is also coauthor of Getting to YES!

Product Details

ISBN:
9780553456127
Author:
Stone, Douglas F.
Author:
Heen, Sheila
Author:
Stone, Douglas F.
Author:
Patton, Bruce
Publisher:
Random House Audio
Subject:
General
Subject:
Business Life
Subject:
Business Communication
Subject:
Business Communication - General
Subject:
Business Life - General
Subject:
Interpersonal communication
Subject:
Audiobooks
Subject:
Self-Help : General
Copyright:
Edition Description:
Five CD
Abridged:
Y
Publication Date:
19990406
Binding:
Audio cassette (analogue)
Grade Level:
General/trade
Language:
English
Dimensions:
4.88x5.58x.94 in. .47 lbs.
Media Run Time:
360

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Related Subjects

Business » Communication
Health and Self-Help » Psychology » General
Health and Self-Help » Self-Help » General

Difficult Conversations New Compact Disc
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Product details pages Random House Audio Publishing Group - English 9780553456127 Reviews:
"Synopsis" by , In the tradition of one of our bestselling nonfiction titles. Getting Past No, "Difficult Conversations" enables listeners to untangle the web of emotions, perceptions and assumptions that make even competent communicators stumble.
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